Credit Analyst

KAMESHA GRAY

**** ****** ****, ******, ** ***** C: 469-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Innovative and detail-oriented Credit Analyst with success at improving operations, impacting business growth and enhancing profits. My goal is to continue striving at those qualities in a positive work environment and developing relationships that are a reflection of my work ethic and commitment to being a great employee and an asset to your company.

SKILLS

Analytical reasoning Customer-oriented

Expertise in invoice and payment transactions Strong customer relations

MS Access and Excel Strong interpersonal skills

WORK HISTORY

Credit Analyst, 05/2013 to 11/2016

Flagship Credit Acceptance Corporation – Irving, Texas, United States

Worked extensively in the loan origination process for various North American regions, making objective

decisions by reviewing credit reports of potential customers. Provided customer service to authorized dealers for

profitability while maintaining low risk factors.

Credit Analyst, 06/2011 to 05/2013

MarkOne Financial – Jacksonville, FL

Provided creative solutions for applicants with more complex financial issues for the central area of the North

American region. Worked closely with the sales force and funding departments to provide great rapport with our

dealer partners. Attended various team-building exercises to maintain relationships internally and externally.

Customer Service Technical Support, 06/2009 to 06/2011

Monitronics Inc. – Dallas, Tx

Generated new alarm system accounts, which also included the verification of test signals with the assistance of

field technicians. Addressed and resolved technical problems for customer's residential and commercial alarm

systems and security equipment devices. Accurately documented these customer service issues.

Credit Analyst, 10/2003 to 10/2008

HSBC Auto – Lewisville, TX

Analyzed auto loan applications for credit worthiness of potential customers. Negotiated figures and rates for a

$4-$5M territory on average. Provided professional customer interaction which involved traveling for dealer

visits to maintain rapport and monthly commitments set by the sales force. Also selected to provide my expertise

to grow an under-performing region. Worked closely with the service triangle (Sales & Funding) to ensure

quality and efficiency. Assisted in the funding process which included verifications, following state compliance

guidelines, and checking for required documents.

Administrative Assistant Customer Service, 02/2001 to 09/2002

Verizon Superpages – Coppell, TX

Worked in the Internet Operations department which consisted of duties such as verifying that business websites

were performing proficiently. Canceled online websites per customer requests. Worked on special projects that

involved our elite and top priority customers. Participated in various QIT rollouts and processed the daily reports

for the team.

Accounts Payable, 06/1999 to 06/2000

Hunt Oil Company – Dallas, TX

Performed administrative duties which included filing, W-9 processing, and inputting customer information into

company database. Composed effective accounting reports summarizing accounts payable data and balanced

monthly general ledger accounts to accurately record cost and month end accruals.

EDUCATION

Completed 1 year: Accounting,

North Lake College - Irving, TX

High School Diploma: 2000

David W. Carter High School - Dallas, TX

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