Insurance Management

Victoria Chung

**** **** ***. **** **

Bridgeport, CT, 06604

Phone: 201-***-****

Email: ***********@*****.***

SUMMARY

Dedicated and focused Administrative Assistant and Receptionist who excels at prioritizing, completing, multiple tasks simultaneously and following through achieving project goals. Seeking a role of increased responsibility and authority. Able to multitask and flexible to any situation.

PROFESSIONAL EXPERIENCE

United States Air Force

Knowledge Management Operator

Wrightstown, NJ

02. 2011

- present

Reviewed and edited correspondence prior to release and submission for signature.

Trained and instructed subordinates and supported units on Records Management and Official Mail procedures.

Assists in development, design, control, storage and dissemination of electronic and manual publications/forms.

Provides guidance to ensure publications & forms meet specified style, format and legal statutory requirements.

Ensures standardized procedures for manual, electronic form creation/control are IAW MAJCOM instructions.

Supports and assists others in content management of Enterprise Information Management (EIM) and web sites.

Responsible for official mail distro to 44K JB MDL prsnl across 135 Activity Distribution Offices (ADO)

Receives, processes, cntl's prsnl/official mail at the Postal Service Center (PSC)/delivers to dorm mailboxes

Responsible for official mail distribution to 44K Joint Base (JB) prsnl across 135 Activity Distribution Offices.

Provides regular and special mail svcs to include movement of registered, certified, insured/express categories.

Manages pubs/forms pgm; ensures products meet specific style/format/cntl/dissemination/legality requirements.

Executes $2.2M postal budget; processes, controls & delivers 377K+ DoD/Federal official communications/yr

Performed publication bi-annual review; verified currency of 20+ record sets

contributed to zero QA findings

Attended PME enhancement seminar; performed tm building events

gained awareness CSAF education tenets

Trained 40 hrs at OMC; learned to sort/scan/distribute classified mail--enhanced career field knowledge/skills

Reviewed/processed 11 305 AMW pubs; ensured OPRs were consistently updated--reduced backlog by 25%

Executed daily official mail distro; 55K+ stops completed annually--ensured timely delivery to 88 msn partners

Incorporated new AFI rqmts and electronic procedures--decreased publication processing from 12 to 2 months

Trained 86 hrs at Official Mail Ctr; learned to scan/distribute classified mail--enhanced Knowledge Ops skills

Handpicked to lead 4 mbr tm; oversaw PSC during contractor's absence--assured QoL for 595 dorm residents

Provided MDG pharmacy w/much needed spt; worked 8hrs issuing prescriptions; key to continued operations

Supervised AFCENT's largest records pgm; SAV'd 40 orgs/164 file plans--assured AOR ldrs msn data access

Accomplished EIM focal point duties; resolved 75 tickets--max'd web mgmt spt for 379 AEW's 15 exped orgs

Processed 5K DoD pkgs; scanned for CBRNE threats--defended AF's northeast mob corridor from mail attack

Oversaw 379 AEW SAPR SharePoint; org'd/broadcasted 94 crs--informed 4K Amn on key reporting strategies

Led 30 file plan tng crs's; instructed 170 Amn on records mgmt pgm--secured vital docs spt'g AUAB/AFCENT

Manned NFL stadium security team; raised $2K for sq's morale events--afforded 68K patrons safe atmosphere

Choi Kyong Kon Internal Medicine

Medical Receptionist/Insurance Biller

Palisades Park, NJ

07.2014

– 07/2015

Increased team efficiency 70% by implenting several process improvements.

Closed out old insurance debt reports.

Collected 3 years worth of medical bills from insurance companies an estimate of $50,000.

Organized and set appointments for the day for the physician.

Assisting as medical assistant when needed

Park Wonil Internal Medicine

Medical Receptionist/Insurance Biller

Palisades Park, NJ

01. 2009

-12. 2010

Pulled patient charts from upcoming appointments

Typed medical orders for procedures and laboratory tests

Obtained information by contacting appropriate personnel or patients

Dissemenated information to correct department, individual or outside location.

Followed-up with insurance companies and individuals to resolve discrepancies

SKILLS

Microsoft Office proficiency

Quickbooks expert

Time management

Mail management

Schedule management

Meticulous attention to detail

Excel spreadsheets

Fluent in Korean

Data Entry

EDUCATION/TRAINING

Bachelor of Science in Biology

Sacred Heart University

Transferred Fall 2016

-present

CCAF

CLEP’d English 101 earning 3 credits towards Information Management CCAF/AA in Human Science earning 4.0 GPA

-self motivated;earned 4 credit hours towards Knowledge Operation Management maintaining 3.4 out of 4.0 GPA

TRAINING

-Completed 68 hours of Ion Scanner tng;

-Postured mail center against attacks fortified JBMDL’s force protection level

-Superb initiative by instructing ADO class/educated 2 Army unit clerks, increasing work center’s productivity by 12%

CERTIFICATION

Medical Billing and Coding

Personal Trainer

January 2017-Present

June 2017-Present

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