PC Support Analyst II, Inventory Specialist

Michael j Rosauer

*** **** ***** *********, ********** 92870 ***********@*****.*** 714-***-****

OBJECTIVE.

To secure a responsible position in the Computer Networking field, effectively utilizing my skills and experience so that I can be a high contributor to a stable, progressive organization which provides the opportunity for learning and advancement

PC Support Analyst II:

I ran an IT Wherehouse; made ready laptops and PC equipment along with other peripheral for use. I have a wide variety of experiences to draw from. My experience includes working on and the roll-outs of Microsoft Products.

Last year over 1500 Laptops & PC along with Monitors, Printers, network Equipment and IP Phone Equipment came through the Wherehouse. It was a two man operation.

Inventory Specialist:

Responsible for maintaining the inventory of all un-installed computer equipment. Assumes accountability for the policies and processes related to receiving, deployment and tracking of computers and related components.

SKILLS

Years of experience: 27 = Desktop and Laptop Support for Windows, Senior Help Desk Tech, Technical Support Specialist PC, Software Purchasing, Inventory specialist and Team Lead,

Configuration / Installation: Memory, Hard Drives, Floppy Drives, CD-ROM’s, DVD, CD-RW, Tape Backups, PC Cards, and all System/Network Devices.

Operating systems: All Microsoft OS’s

Networking: Novell NetWare & Windows Active Directory, LAN / WAN / GAN. Installation with Token-ring and Ethernet topologies, Mac’s Apple talk and troubleshooting, maintaining and installing hubs, switches, routers, and protocols; TCP/IP, DHCP, DNS, and VPN.

Applications: Microsoft Office Pro 97, 2000, XP, 2003, 2007 and 2010, Lotus Smart Suites97, Norton Utilities, PcAnywhere, WordPerfect Ver.5, Norton Ghost, WinRAR, Winzip, RAS, VNC, VPN and Workday software.

Email Applications: Lotus Notes, Novell GroupWise, and MS Exchange/Outlook Email systems.

Tracking Software: Remedy, Track-it, Lotus Notes, Clientele, and Peregrine, CA HelpDesk and Service Now.

Excellent organizational, time management, communication and customer service skills

EXPERIENCE

DaVita Medical Group El Segundo, California April 2002 – August 2017

PC Support Analyst II / Inventory specialist

Heavy vendor contacts in obtaining estimates and purchasing of all PC product lines. Responsible for performing routine up to complex tasks necessary to install, maintain and improve the functionality of the various PCs, printers, terminals, telephones and cabling environment that connects said devices throughout Healthcare Partners (HCP). Interacts with HCP staff to isolate software/hardware problems and assists in LAN/WAN network installations and issues. Assists in the installation of telephone and voicemail systems and/or provides system administration on LAN and WAN.

Other Responsible for maintaining the inventory of all un-installed computer equipment. Assumes accountability for the policies and processes related to receiving, deployment and tracking of computers and related components.

St. Jude Medical Center/TekSystems Fullerton, California August 2001 - December 2001

Desktop Support

IS support includes, daily interaction with all levels of company personnel and technical assistants. Perform fast and accurate analysis to solve various levels of hardware and software problems. Worked with PC, Printers, Monitors, Palm Pilot also Modems and other office hardware. Worked with, NT4.0, Windows 95/98, MS Office 97, MS Publisher, MS Project, Novell NetWare 4.2, GroupWise 5.0 Email systems, Novell ZenWorks, also worked with, Meditech, Harvard Graphics, Remedy tracking system, and other BackOffice software and Main frame Databases. Also worked with TCP/IP, DHCP, DNS protocols, and Ethernet Topologies

Toyota/Midcom Torrance, California April 2000 - August 2001

Sr. Technical Support Specialist

IS remote support including IS help desk, PC hardware and software, daily interaction with all levels of company personnel and technical assistants. Perform daily support managing server in an environment of 5000 users and accurate analysis to solve various levels of hardware and software problems, Field telephone and walk-in requests. Produce daily status and work reports for management. Use RAS for remote phone access, and as400. Worked with win95, win98, NT4.0WS, Windows 2000Pro, Lotus Notes, and Microsoft Network, Also worked with TCP/IP, DHCP, DNS, AND Ethernet, Token Ring.

Orange County Register / E Tech_Support.com Santa Ana, California December 1999 - January 2000

Mac Tech

Setup and repair in-house computer and networking systems, proficient with MAC Apple Talk networking systems and MAC OS 6.0 to 8.6. Troubleshooting Problems sent by the help desk, Support Magic Help Desk, Microsoft Office, and other software. Analyze and solve various hardware, software and network problems with Macintosh systems.

CALMAR INC City of Industry, California August 1997 - November 1999

PC Hardware/Software System Support Technician

IS support includes IS help desk, PC hardware and software purchasing, daily interaction with all levels of company personnel and technical assistants. Perform fast and accurate analysis to solve various levels of hardware and software problems. Field telephone and walk-in request. Produce daily status and work reports for management. Heavy vendor contacts in obtaining estimates and purchasing of all PC product lines. Setup of all first level training software classes, worked with Pick Main Frame operating system, NT4.0, Windows 95/98, Novell GroupWise, and MS Exchange Email systems, also worked with MS Office 97 sr2, and other MS BackOffice software.

Neutrogena Corp. / Mini-System Inc Los Angeles, California December 1995 - July 1997

PC Hardware/Software System Support Administrator/

Manage contract employees in vital areas of IS support including IS help desk, PC hardware and software purchasing. Daily interaction with all levels of company personnel and technical assistants. Perform fast and accurate analysis to solve various levels of hardware and software problems. Field telephone and walk-in request. Produce daily status and work reports for management. Heavy vendor contacts in obtaining estimates and purchasing of all PC product lines. Setup of all software first level training classes.

EDUCATION

COMPUTER LEARNING CENTER Los Angeles, California August 1994

Vocational Certificate in Computer / Network Electronics Technology, GPA 4.0

Honors:

Vocational Certificate in Computer /

Network Electronics Technology (A+ Certification)

Special Projects: Effectively tutored other students.

LONG BEACH CITY COLLEGE LONG BEACH, California

Computer Science, GPA [GPA needed]

Honors:

Completed courses toward A.S. in Computer Science 46 unit, no Degree

NEW HORIZONS LEARNING CENTERS Santa Ana, California [grad month needed] [grad year needed]

[degree name needed], GPA [GPA needed]

Honors:

Vocational = Working on MCP

11/1999 = Completed Microsoft Networking Essentials 578

09/2002 = Microsoft Outlook Level 1 & 2

11/2002 = 2151 Microsoft Windows 2000 Network and Operating System Essentials

12/2002 = 2152C Implementing Microsoft Windows 2000 Professional and Server

06/2003 = Microsoft Access 2002 Levels 1 & 2

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