Customer Service Manager
Resume:
Noel M. Cain
Fairfield, Ca ***33
**********@*****.***
OBJECTIVE
I would like to obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience and gain knowledge in a challenging environment, while attaining my degree in business management. WORK EXPERIENCE
Child Care
June 2007-Present
Cara Pacheco, Mike Pacheco
*Provide Nutrtitous meals and snacks for the youth.
*Make a clean and fun environment for children.(Movies, games,ETC)
*Study and assure they have homework done and know skills proper for their age group Housekeeping
July 2010 – Sep 28,2014
The Courtyard by Marriott Fairfield, California
Hotels and Lodging
*Deep clean up to 30 guest rooms per shift
*Maintain a working knowledge of safety and cleanliness standards.
*Receive and complete guest requests.
*Service guest rooms, including switching out linen, trash, and replenishing guest amentities.
Banquet Server
July 2010 – August 2012
Courtyard by Marriott Fairfield, California
Hotels and Lodging
Working as a Banquet Server with the Marriott I had many responsibilites, and making sure I delivered excellent customer service was my main priority.
* Setting up and breaking down events.
* Going over the event order with the client to ensure the event flows smoothly.
* Serving customers during the events.
* Polishing silverware and keeping backstock replenished during events.
* Balancing cash drawer at the end of shifts.
* Delivering excellent customer service.
ABM Government Services
October 1st, 2014-September 1st, 2015
*Maintain all assigned Areas
*Remove Trash and soiled linen from assigned floors and patient areas.
*Terminal Clean Discharges
*Dust mop, Vacuum, High dust, mop, Change Curtains, Sanitize public areas
*Clean Entrance ways
In Shape Health Clubs Fairfield, CA
Feb,2016-May, 2016
*Housekeeping: maintain assigned areas
*Respond quickly and positively to member’s requests
*Greet members as they enter and exit the Gym make them feel at home and welcome
*Receptionist: Answer phone, leave and take messages, Help Members solve any problems as quickly as possible.
*Offer towel service and ring customers up for items when needed Type 45wpm, advanced in microsoft word, excel, and powerpoint., EDUCATION
Some College Coursework Completed
University of Phoenix Phoenix, Arizona (Aug 2012-current) Degree in Process
Business Management
SKILLS
Customer Service, Team player, Highly motivated, Dependable, and punctual. Willing to learn & teach.
Expert
Type 45wpm, advanced in microsoft word, excel, and powerpoint. Expert with FOSSE & Marriott systems.
ServSafe Certified (2012)
Expert
LANGUAGES
English Fluent
Spanish Intermediate
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
Link Crew Member, Helps freshmen with entering high school and college. HONORS & AWARDS
Employee of the Month (Summer 2011)
Exceeding Expectations Certificate (2012)
CAREER HIGHLIGHTS
Customer service and satisfaction expert with 5 years of hospitality experience and housekeeping knowledge. Extensive knowledge of Marriott and FOSSE hospitality systems.
REFERENCES
Juan Martinez
Supervisor, Courtyard By Marriott
Professional
Jovy Smith
Housekeeping Supervisor
Proffesional
Maryanne Cancel
Associate Caltrans administrator, Caltrans
Personal
Cara Pacheco
Mentor, Alza Corporation
Professional
Rina Salangad
Assistant General Manager, The Courtyard by Marriott 707-***-****
Professional
Michael Howard
Housekeeping Supervisor, The Courtyard by Marriott 707-***-****
Professional
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