Customer Service Administrative Assistant

Vita Y. Reese

Summerville, SC *****

Mobile: 843-***-****

Email: *********@*****.***

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients, Reliable and driven, with strong time management and prioritization abilities.

Professional Qualifications

Service-Oriented Conflicts Resolution Expert

Policy/Account Changes Claims/Questions

Courteous Demeanor Energetic work attitude

Professional Experience

First Choice VIP Care Plus, North Charleston, SC

Personal Care Connector 2016-present

Handling of all incoming calls from members and/or providers in a professional and courteous manner

Assisting members in accessing care from the appropriate providers and dealing with their providers effectively

Conducting Outbound calls to members in reference to welcome and follow up calls

Verify eligibility

Schedule appointments

IQor/Capital One, North Charleston, SC

Account Specialist 2014-2016

Answer customer telephone calls regarding existing accounts

Make requested policy and account changes

Respond to questions and concerns about service, and escalate calls appropriately

Upgrade service and offer additional service package or options

Consistently improve customer satisfaction through expert resolutions of conflicts, issues, and concerns

A Caring Heart Hospice, LLC, North Charleston, SC

Chaplain 2007-2014

Basic medical care with a focus on pain and symptom control

Access to a member of your hospice team 24 hours a day, 7 days a week

Medical supplies and equipment as needed

Counseling and social support to help you and your family with psychological, emotional and spiritual issues

Guidance with the difficult, but normal, issues of life completion and closure

A break(respite care) for caregivers, family and other who regularly care for you

Counseling and support for your loved ones after you die

Charleston county School District, Charleston County

Substitute Teacher/Teacher’s Aide 2003-2008

Distributed daily class assignments to students as written in the teacher’s lesson plans

Instructed classrooms of 20-28 students

Fostered a learning environment that was conducive to education in all subjects and at all grade levels

Followed up with students and parents to ensure assignments were completed by students according to class schedules

Professional Education

African Methodist Episcopal Zion Church, North Charleston

Certified, Licensed and Ordained

Trident Technical College, North Charleston, SC

Secretarial Science – Legal Concentration

References upon Request

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