Manager Network Engineer

Network Engineer

Qualifications Profile

Highly analytical, performance-driven, and innovative professional, with extensive experience in network operations engineering, management, and deployment; complemented with solid background in enterprise and system testing, troubleshooting, repair, and maintenance. Armed with expertise in network protection and quality control. Adept at executing, integrating, and maintaining various tools and applications in implementing technology-centered solutions. Expert at leading and motivating high-caliber teams while driving continuous improvement and productivity.

Core Competencies

Remote Equipment Operations

Budget Administration

Regulatory Compliance

Router Monitoring and Management

Cross-functional Collaboration

Strategic Planning and Implementation

Professional Experience

PEG Bandwidth The Colony, TX

Network Operations Center (NOC) Network Engineer May 2012–Jan 2017

DWDM, MPLS, Microwave Radio's, Netcool, Remedy, BGP, OSPF, VPLS

Alcatel 5620, 7210, 7750, 7705 Configuration, and Customer Circuits Provision,

Served as the lead in implementing the Network Management System Netcool, which involved monitoring of Ceragon microwave radio and management routers; while participating in establishing and deploying the company’s Network Operations Center.

Took charge of allowing remote equipment accessibility by setting up the Simple Network Management Protocol (SNMP) strings.

Utilized ERPS as network protection in provisioning cellular carrier’s Epipe's and virtual private LAN services (VPLS) services on ALU as well as in various markets interconnected to the MRV ethernet switches.

Conducted enterprise circuits provisioning and troubleshooting through Accedian network interface device NID's to bookend Epipe's or dense wavelength division multiplexing (DWDM) waves.

Acted as the on-call troubleshooter of Layer 1 Ekinops DWDM waves and booster/preamp issues.

Provided assistance in establishing all network operations center’s process and procedures; as well as in facilitating interview, hiring, and training of all new NOC engineers.

Assumed full responsibility in recommending Ekinops simple network management protocol (SNMP) management information base (MIB)’s and formulas for active monitoring, including setting up of alarm traps.

Performed ERP testing to address ring switch issues; as well as inter-operability testing for the launch of the next phase MRV to ALU 7750 backhaul solution.

Contributed to the reduction of blind spots that enabled the accurate monitoring of DWDM network, including L1 DWDM, Layer 2 ethernet switching, and IP/multiprotocol Label Switching (MPLS) networks carrying enterprise and carrier traffic.

Played project management role, accountable for software upgrades of more than 800 microwave radio's, and MRV switching network as well as project schedules arrangements with the field technicians; while supporting departments and submitting method of procedure documents to the Change Management Department.

Handled internal and external customer calls to address and isolate issues, create a ticket in Remedy ticketing system, and provide timely updates.

Harris Corporation Harrisonburg, VA

Network Operations Manager Nov 2011–Apr 2012

Spearheaded cyber infrastructure and network operations center in support of the Harris Tier III Cyber Solutions Cloud Services infrastructure in Harrisonburg, Virginia.

Offered technical support to client applications through provisioning, monitoring, and maintenance of virtual servers, Windows Server 2008, Windows Server 2003, containers and VMs utilizing BMC software, including BBNA, BBSA, customer lifecycle management (CLM), and Remedy AR as well as VMware vSphere 4.1.

Demonstrated competency in securing and maintaining communications through the implementation of the Active Directory, public key infrastructure, and personal identification verification to HSPD12 standards.

AT&T Inc. Irving, TX

Manager Network Operations Center Dec 2009–Sep 2010

Provided direct supervision to 12 technicians, in charge of monitoring a 22-state 80,000 network elements for the video-ready access device (VRAD) U-verse products through Smarts Citrix, Netcool, and SolarWinds applications.

Administered and allocated quarterly budget for the department.

Ensured maximum efficiency of technician’s monthly results through MSOC and SharePoint; while managing their training requirements.

Rendered assistance to technicians regarding multiple Alcatel 7330, 7342, and splitters’s troubleshooting for television and Voice over Internet-Protocol (VoIP) network.

Maintained ticket count while dispersing tickets to NOC technicians through Remedy internal ticketing system.

Opened network connections to perform outages troubleshooting and provide technician support through Sun Solaris Systems.

Keenly oversaw and adjusted ESMs for individual technician level in close collaboration with the project manager for the NOC’s MSOCC deployment.

Worked collaboratively with the technicians in accomplishing the following tasks:

-Daily and weekly audit calls to ensure standard operating procedures compliance based on company objectives; and

-Written and oral counseling facilitation and corrective action implementation to meet company objectives.

AT&T Communications Carrollton, Texas

Manager of Field Operations Services Sep 2007–Dec 2009

Led the telecommunications crew, accountable for the DSL and copper telephone lines installation and repair.

Closely interfaced with customers to conduct technician’s performance evaluations; and daily workload order reviews through quality control.

Regularly managed training requirements.

Functioned as the point of contact for the DSL crews, responsible for the development of the department’s ESMs by assigning technicians to a contracting firm; while coordinating with the project management to design a platform and accurately layout MSOCC deployment.

Played integral role in maximizing technician’s monthly efficiency by utilizing MSOCC and SharePoint in conducting tailgate sessions and a VCB board.

Held accountability in dealing with daily escalations from field technicians and customer escalations; while arranging daily work load schedules.

Observed technicians’ strict adherence to the company policies and procedures through weekly ride along program with technicians to attain organization’s safety standards.

Carried out project management duties including defective cabling replacement in the South Dallas Market covering 100 square miles which caused service interruptions to customers and costing company extensive amount of money due to overtime accrued from technicians.

Earlier Positions Held:

Cingular Wireless Norristown, PA

Network Engineer, Multi-satellite Operations Control Center (MSOCC)

Covad Communications Norristown, PA

Transmission Manager

Field Operations Manager

United States Army Fort Hood, TX

Sergeant

Additional Experience

KTC Consulting Harrisonburg, VA

Patent Classifier Sep 2010–Nov 2010

Facilitated telecommunications patents reviews on a daily basis to ensure accuracy.

Strictly adhered to the laws established by the United States Patent and Trademark Office in classifying patents.

Education and Credentials

Coursework in Course Title

Delaware County Community College Elverson, PA

VMware Certified Professional (VCP) Alcatel Service Aware Manager

Six Sigma Certified

Top Secret Security Clearance, (In Active)

Award

Employee of the Year award, Covad Communications

Professional Development

VMware ITIL Foundation v2 Pink Elephant ITSM and Business Management Training and Consulting

Alcatel IOM of 7750, 7210, 7705 Ceragon Microwave Radio Installation and Maintenance

Three-Month Period AT&T MSOC Training

Contact this candidate