Customer Service Security

FRIMPONG AGYEN

WORCESTER, MA *****

MOBILE: 508-***-****

Email: *************@*****.***

CORE SUMMARY

•Able to lead a team in a project

•Expert in writing official documents.

•Expert in communicating in writing and verbally

• Analyze dB Protect, Nessus and Web Inspect scans.

• Able to identify potential online security risks

• Ability to compile daily database reports to ensure the security of the system

• Demonstrated achiever with exceptional knowledge of organizational and customer service skills

• Expert at using MS Word, Excel, Power point, Outlook and SharePoint.

• Strong work ethic.

• Familiar with XACTA

EDUCATION

B.A., Economics/accounting, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana, 2007

CAREER

VASCO Data Security Authentication & e-Signature Solutions, Marlborough MA Mar 2015-Present

Analyzing vulnerabilities scan and monitor continuously using NIST 800-137 as a guide with the aid of Nessus

Reviewing and analyzing Nessus, WebInspect and DbProtect scans.

Performed risk assessments,

Experience executing Step 4 (Security Assessment) of the NIST Risk Management Framework (RMF).

Help in reviewing and updating Plans of Action and Milestones (POA&M),

Security Control Assessment (full and partial assessments)

Documenting NIST 80053 findings within Requirements Traceability Matrixes (RTMs) and Security Assessment Reports (SARs).

Analyze Nessus, DbProtect and WebInspect reports

Forum Systems, Secure Cloud Gateway, Newton MA Aug 2012- Mar 2015

Assisted with vulnerability scanning with the support of Nessus scanning tool to detect potential risks on a single or multiple asset across the system and enterprise level network.

Assisted with updating IT security policies, procedures, standards, and guidelines per the respective department and federal requirements.

Performed risk assessments, reviewed Plans of Action and Milestones (POA&M)

Security Control Assessments (full and partial)

Monitored controls post authorization to ensure constant compliance with the security requirements

Resolution PC services., Intern/contracted WORCESTER, MA, Jan 2011- Aug 2012

Policy writing and understanding what NIST publication is

Helped with the fixing of server infrastructure

Worked with network security (network administrator policies and procedures, firewalls, etc.)

Network configuration and

Technology management

Diagnosed PC errors

Installed/upgraded/troubleshot hardware and software

Refresh (Projects and on site)

Troubleshot Outlook 2010 and Microsoft Suite 2010

Backed up and Restored PC data

Installing New Local and Network Printers and configurations

Troubleshot local/network printers.

Proactively and reactively research the root cause of and provide solutions or known work-arounds for Problems in the Enterprise environment.

Implemented Symantec Endpoint 11 throughout organization and updates

Alpha Analytical Environmental Services, Environmental Laboratory Technician, Westborough, MA FEB 2010- Aug 2012

Extraction Chemist

Follow documented SOPs for various environmental analysis testing (PCB, ABN, Herbicides, Pesticides, EPH, TPH, Petroleum)

Experienced with Electronic Laboratory Notebooks (ELN) and Laboratory Information Management Systems (LMS)

Familiarity with Soxhlet, Microwave and separation funnels Extractions

Concentration Specialist

Performed simple concentration and solvent exchange concentration for analytical testing. Also, zymark / Buchi concentration

Worked continuously with multiple sized/ temperature water baths.

Facilitated final concentration with N- Evap apparatus

Daily use of solvents: Methylene chloride, hexane, acetone, DI water

Vailing and Polishing Technician

Aliphatic/Aromatic fractionation of Extractable Petroleum Hydrocarbons (EPH)

Sulfuric acid/copper clean-up procedures

Proper labelling practices.

GC Analyst

Prepare standards used for analysis.

Analyze samples using Gas Chromatography instrumentation. Methods include TPH, EPH, PCB, Herbicides

Calculate, check, reduce and report data accordance with applicable SOPs

Interpret data and associated QC and approve data in the LIMS system.

Schedule, prepare and analyze samples based on method requirements with turnaround time(TAT) established by Department Manager. Inform Department Manager if issues arise that will affect the TAT.

CERTIFICATION

CAP certification in progress

REFERENCES

Frank Y

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