Technical Support Engineer

David R. Isley

*** ************ ******

Garner, North Carolina 27529

Email: *****.*****@*****.***

Phone: 919-***-****

OBJECTIVE:

I have been blessed to work for some of the best companies in the Storage Area Network Industry. I am now currently looking for new opportunity in the information technology area.

EDUCATION:

Bachelor of Science – Electrical Engineering May 1989

North Carolina State University

Raleigh, North Carolina

Microsoft Certified Professional – System Engineer 2000

Windows Server Experience:

I have worked 10 of my 16 years in Information Technology as a Window System Administrator. In that role, I have performed the below actives plus others.

A.Installed Window Server NT 4.0, Window Server 2000, Windows Server 2003, Windows Server 2008 and Windows Server 2012 on both physical hardware (Dell, HP servers) and as Virtual Machines in a VMware Environment.

B.I have installed DNS, DHCP, AD even WINS on various Windows Servers Operating Systems.

C.I have provisioned Window Server for Backup Operations with software like Backup Exec.

D.I have provisioned Window Server with MPIO and iSCSI software initiator to connect to Nimble Storage Area Network appliances.

PROFESSIONAL EXPERIENCE:

PowerSecure

System Administrator Aug 2016 to Present

Provided support for Active Directory, Exchange 2010, Cisco Ironport and EqualLogic Storage. Also, serve as the lead for configuring cisco ASA, Switches and Access Points.

Nimble Storage Jan 2013 to March 2016

Senior Technical Support Engineer

I was one of the first four employees in the Nimble Support RTP office. Hand selected by one of my former Manager. Primary function was providing break-fix phone support on high priority cases.

Lord Corporation Oct 2012 to Jan 2013

Senior System Administrator

Provided support for Active Directory, Exchange 2010, IronMail and EMC Storage.

NetApp Oct 2011 to Oct 2012

Technical Support Engineer Level 3

NetApp Technical Support Engineer providing break-fix phone support on high priority cases.

DISYS (NetApp Temporary to Permanent Position) Feb 2011 to Oct 2011

Technical Support Engineer Level 3

NetApp Technical Support Engineer providing break-fix phone support on high priority cases.

IMO Pump Industries, Monroe, NC May 2005 to Feb 2011

Network Administrator

I am currently the United States lead for global Active Directory and Exchange systems with Germany, Sweden, China and India IT departments. Below is a list of completed and current tasks:

Migrated 5 sites in US from NT 4.0 Domain to Windows 2003 Domain – Done

Migrated 5 sites in US from Exchange 5.5 to Exchange 2003 – Done

Migrate 2 acquired sites in the IMO Pump Industries in the 2003 Domain and Exchange system – Done

Installed ESX 4.0 vSphere environment on a NetApp SAN. – Done

Installed Windows 2008 Domain Controllers in current Windows 2003 Domain. – Done

Plan installation of Exchange 2010 by June 2011. – Planned

Installed ESXi 4.0 server in remote sites. – Done

Have converted over 50% of the physical servers in our environment to virtual servers. – Done

Migration of United Kingdom acquisition in 2011. – Planned

Moore and Van Allen, PLLC September 2000 to May 2005

Network Administrator

As a Network Administrator with Moore & Van Allen I have led some of the most high profile projects in the company. Some of these are setting up the exchange email archiving solution (EAS), rolling out our virtual infrastructure environment with VMware technology, Document management solution with Hummingbird product, working with Dell/EMC on setting up current SAN (Storage Area Network) environment and our Terminal Server/Citrix environment.

I was also selected to participate in the Leadership for Lead Employees training.

Reference Available Upon Request

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