Customer Service Safety Officer

Job Position

Areas of Focus: Hospital Pharmacy

Qualifications Profile

Dedicated, performance-focused, and results-driven professional with extensive experience in nuclear and hospital pharmacy, focusing on Single Photon-Emission Computerized Tomography (SPECT). Equipped with outstanding communication skills in cultivating positive relationships with staff, customers, patients, and upper management; with basic fluency in German language. Effective at managing projects and teams to accomplish tasks in high-pressure environments without compromising quality and productivity.

Areas of Expertise

Pharmacy and Hospital Operations Healthcare Safety and Regulatory Compliance Staff Supervision and Training

Project Management Manufacturing Patient Care and Relations Customer Service

Professional Experience

Siemens PET-NET. North Wales. PA

STAFF Pharmacist 2016-2017

Operation of a cyclotron to produce F18 ions for use in the production of FDG and Biomarker tracers. Operate and conform to FDA standards using approved SOPs and GMP.

Capital Health Systems, Pottstown Memorial Hospital, Pottstown, PA

Staff Pharmacist 2006–2016

Utilize Cerner PharmNet and PowerChart in receiving and processing physician orders.

Ensure that antibiotic therapy is verified to maintain adherence to Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards as well as to hospital guidelines such as Society for Infectious Disease Pharmacists (SIDP).

Handle narcotic inventory for the hospital by using Pyxis; and render support with anti-coagulant therapy through Sentri7.

Participate in the antibiotic stewardship program.

Perform compounding of sterile products for intravenous (IV) administration through the 797 guidelines.

Track the accuracy of patient drug therapies, as well as provide recommendations of therapy changes to medical staff from clinical laboratory data.

Monitored inpatients regarding their final parenteral IVs.

Confirmed the accuracy of dosage, duration, and drug for patient orders using the computerized physician order entry (CPOE) system.

Reviewed different antibiotics on weight parameters while serving in the antibiotic stewardship program.

Conducted the reconciliation of narcotic waste returned to the pharmacy, while receiving narcotic orders.

GE Healthcare, Trevose, PA

Lead Nuclear Pharmacist EHS Lead Pharmacist 2006–2015

Facilitated training for new technicians, couriers, and pharmacists, as well as the mentoring of pharmacy and physician students.

Managed various duties, such as addressing customers with clinical question on cardiac and radiopharmaceutical products; encoding customer orders from nuclear medicine technologists; and drawing more than 1200 doses each day.

Updated patient dosage orders from accounts into the GE script system.

Assessed dosage reports to determine the amount of technetium or radioactive material needed in the first run, as well as distributed technetium to drug kits for final patient dosage.

Carried out constancy on dose calibrators to check the accuracy and proper functioning of the assay chamber.

Supervised 5 first run technicians in charge of drawing patient doses; and 22 drivers in charge of delivering the final patient dose to the outpatient clinic or hospital while ensuring safety from radiation exposure and the delivery of the medication.

Enforced compliance with all JCAHO, regulatory, EHS, and 797 requirements; Department of Transportation policies and Code of Federal Regulations for the packing of patient dosage; and good manufacturing practice (GMP), sterility, and 797 for quality control processes.

Completed the compounding of different radiopharmaceuticals, focusing on Myoview.

Executed the delivery, surveying, wiping, packing, and wrapping of products to the customer.

Prepared and processed billing and credit memos to clients on a 30-day billing cycle.

Played a key role in reviving the environment, health, and safety (EHS) program, which resulted in receiving zero notices of noncompliance for every inspection by Biologic License Application (BLA) auditors for five years.

Efficiently dispensed more than 1 million patient doses without any errors.

Reduced employee accidents, such as needle sticks and vehicle accidents while leading the EHS program.

Significantly contributed in attaining 100% in business-level audits and receiving zero NOVs, which enabled the company to focus on increasing business and operating smoothly.

Successfully promoted the organization’s standards and goals to hospitals to gain new business upon the attainment of the JCAHO accreditation in 2013.

Syncor Cardinal Health, Hummelstown, PA

Pharmacist 2002–2006

Served as radiation safety officer in charge of controlling the program; tracking exposure; and complying with all local and state authorities, as well as all regulations.

Educated and mentored new staff, such as couriers, technicians, and pharmacists.

Completed the compounding of numerous therapeutic and diagnostic radiopharmaceuticals to fulfill customer needs.

Guaranteed the accuracy and compliance of dose drawing for more than 800 doses each day.

Oversaw the implementation of environmental tools and education which resulted to the accomplishment and maintenance of downward employee exposure.

Successfully completed inspections from the Department of Environmental Protection (DEP) and the Nuclear Regulatory Commission (NRC).

Earned recognition by obtaining the Who’s Who Radiation Safety Officer award in 2005.

Earlier Career

Mallinckrodt Tyco (now known as Triad), Harrisburg, PA

Pharmacist

Education and Credentials

Doctor of Pharmacy, In Progress, Expected Completion Date: 2019

University of Florida School of Pharmacy, Gainesville, FL

Bachelor of Science in Pharmaceutical Sciences

Temple University School of Pharmacy, Philadelphia, PA

Society for Infectious Disease Pharmacists (SIDP) Certificate, 2016

Board Certified Nuclear Pharmacist. 2007

Registered Pharmacist, 2001

Professional Development

Society of Infectious Disease Training, Pottstown Memorial Hospital

Environmental Health and Safety Training, General Electric Health Sciences

Radiation Safety Officer Training, Mallinckrodt

Nuclear Medicine Training, Temple University School of Pharmacy

Professional Affiliation

American Society of Health-System Pharmacists (ASHP)

Board of Pharmacy Specialties (BPS)

Technical Acumen

Microsoft Office Suite (Word and PowerPoint) HBS Siemens Cerner GE PowerSuite PowerChart

Pyxis PharmNet All Apple Systems

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