Customer Service Windows Server

SENEN A. JADIE, JR.

Current Address : #* ******** **., **** ** Brgy. Mariblo,

San Francisco Del Monte, Quezon City

Provincial Address : #87 Purok 1 Brgy. Bogtong, Legazpi City

Email : ac1z29@r.postjobfree.com

Mobile : +63-915-*******

TECHNICAL SUMMARY:

An IT professional with a customer service and support experience involving in network configuration, hardware and software installation, administration, and maintenance experience. Skills include but not limited to:

Maintaining, upgrading, and replacing PC hardware, Laptops and network components

Installing various operating systems from Windows 9x/Windows 2000/ Windows XP/Vista/Windows 7/ Windows 8/ Windows 10/ Windows server 2003 R2

Knowledge in configuration of for Microsoft Outlook, Outlook Express.

Network installation and configuration.

Remote Desktop Computers troubleshooting.

EMPLOYMENT DETAILS:

Network/Desktop Support

FF Cruz & Co. Inc.

800 Edsa Qezon City

February 26, 2009 – Present

Primary responsibilities

oInstallation of Operating System ( Windows Server 2003 R2, Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 9x)

oSetup Windows 10, Windows 8, Windows 7, Vista and XP Users Workstation.

oRemote Desktop computers to project site for troubleshooting.

oSet-up Local Area Connection network to all Desktop and Laptop Computer.

oSet-up Ncomputing Virtual Desktop on windows server 2003 R2

oTroubleshoot and maintain network connections to all desktop computers, laptops including network printers and server connections.

oConfigure Linksys, Dlink wifi routers for internet connection.

oConfigure Ricoh, Kyocera and Sharp network printer connection.

oInstallation of Anti-virus (Windows Server 2003 R2, Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 9x)

Other functions

oResponsible for providing technical assistance and support to employees in terms of software applications, setting up of Microsoft Outlook Email account, hardware and peripherals.

oUpgrading Operating System and replacing PC hardware components to all projects.

oMonitoring of inventory of desktop computers and laptops to all users.

Network Associate

Freyssinet Filipinas Corporation

Sampaloc, Metro Manila

August 4, 2008 – February 3, 2009

Primary responsibilities

oTroubleshoot and maintain network connections to all office stations and desktop computers and laptops including network printers and server connections.

oRemote Desktop computers to project site for troubleshooting.

Other functions

oResponsible for providing technical assistance and support to employees in terms of software applications, setting up of Microsoft Outlook, Outlook Express and Incredimail account, hardware and peripherals.

oUpgrading Operating System and replacing PC hardware components.

oMonitoring of inventory of office stations, desktop computers and laptops to all users.

Service Contractor

Professional Regulation Commission (Region V)

Legazpi City, Albay

May 2003 – Dec. 2005

Duties and Responsibilities

Primary responsibilities

oVerification of licenses for teachers requested by Civil Service Commission (Region V) inside the PRC database

oProcessing applications for board examination for teachers

oProcessing applications for registration of licenses

Other functions

oResponsible for providing technical assistance and support to PRC employees in areas of software applications, hardware and peripherals

oProvides support in terms of minor troubleshooting of networks

oCreate MS Powerpoint slides for presentations

Audit Staff

Universal Robina Corporation

Quezon City, Metro Manila

Oct. 1996 – Apr. 2002

Duties and Responsibilities

Primary responsibilities

oReview of manual procedures from material acquisition, manufacturing execution, and revenue cycles against the new implemented systems

oAudit inventory of all raw materials and finished good items inside the warehouse

Other functions

oCreate MS Powerpoint slides for presentations

oResponsible for providing technical assistance and support to Audit Dept. employees in areas of software applications, hardware and peripherals

oProvides support in terms of minor troubleshooting of networks

EDUCATIONAL BACKGROUND:

Advanced Microcomputer Hardware Servicing

Aug. 19, 2007 – Sept. 09, 2007

MFI Foundation Inc. (Formerly MERALCO Foundation Inc.)

Microcomputer Hardware Servicing

Jul. 29, 2007 – Aug. 12, 2007

MFI Foundation Inc. (Formerly MERALCO Foundation Inc.)

College Dynamic Computer Centrum March 1995

BS in Computer Science

Legazpi City

High School Bicol University School of Arts and Trades March 1991

Legazpi City

Grade School Bicol University College Education Laboratory School March 1987

Legazpi City

SKILLS SUMMARY:

PC Troubleshooting, Network Support and Administration, Setting up Microsoft Outlook, Outlook Express and Incredimail email account, Server Installation and Configuration.

Platforms: Windows 9x, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8,

Windows 10, Windows 2003 Servers R2

Tools and Applications: Adobe, MS Office, Backup, Compression, CD/DVD Burning Nero Software, and Eset

NOD32 4.0 and Malwarebytes Anti-malware 1.65 Antivirus/Anti-Spyware

PERSONAL INFORMATION:

Gender : Male

Civil Status : Married

Nationality : Filipino

SSS no. : 04-0937996-3

TIN no. : 901-746-014

Pag-ibig no. : 152*********

Phil. Health no. : 10-025046635-2

Contact this candidate