Anuradha Srivastava

MMIG ***/*, LDA Colony, Tikait Rai Talab,

Rajaji Puram, Lucknow-226017

Contact No. : 750-***-****

E-mail: ac1z1x@r.postjobfree.com

CAREER OBJECTIVE:To obtain a professionally, challenging and progressive position in an organization of the reputes where the combination of my knowledge and initiatives can contribute to the enrichment of myself and growth of the organization.

Professional Experience:

Worked with Systems USA a US based firm in India as an HR Executive(IT Recruiter)from 12th July 2016 till 29th of Feb 2017.

Description:

Dealing with first party and third party submissions.

Resume short listing anddoing practice interview calls with consultants.

Rate confirmation, interview scheduling and submission.

Worked with Convergys as a Quality Analyst for AT&T process (4 months) atGurgaon location.

Description:

Use to barge calls on a daily basis for different products.

Advisors dealt with Line, Broadband, TV, Wi-Fi plans and connections.

Daily barging of minimum 8 to 10 calls for different products depends on requirement.

Attend Client calls on every 2nd week along with the team and discuss about the major points which need to rectify in product deals or software issues.

Use to work on more live or recorded calls as per the client requirement.

Complete daily target as requested by reporting managers and updated before the end of the day.

Worked with HCL Technologies as an Engineer - Product Support for British Telecom (B T, UK Process).

Joined as an Engineer - Product Support on 12th Dec 2013 and Resigned on 18th Jan 2016.

Description:

It is an Inbound Process.

Deals with the customer’s order for PSTN and BB services.

Handle SUP Calls / High Level Escalation calls.

Deals with the customer’s complain on calls as well as on emails.

Deals on the customer’s account offline as well as trained on that also.

Maintaining the Quality and the brand standard by achieving the given targets.

Clear IJP for Process Trainer and worked also for 5 months and deliver batches to the production floor with excellent performance (not on paper)

Always open for OT if ever asked by my team leaders and managers.

Rewards and Recognition:

Received Best Team Contributor Award.

Received a Coffee Mug signed by CCM for the best Performer in team.

Attend training batches to guide them about live calls and different scenarios.

Worked with TATA Motors dealership in Charbagh as a Customer Relationship Manager for 8 - 9 Months.

Description:

• Resolving customers complains.

• Maintaining data of each vehicle delivery and the customer contact details.

• Meet people in showroom if they have any queries.

• Taken care of test drives vehicles and checks their maintenance weekly.

• Checking customers mails and respond to their queries and complains.

• Available to attend quarterly meeting directly with Managing Director and TATA company people.

Worked withHomeshop18, Noidaas aSr. Production Associatefor 2 years.

Description:

I deal with the customer’s order. If customer ask me to place the order for any product, will go ahead to place the order, confirm the address details and given the actual delivery date.

Have worked on CRM on three different portals (Lead panel, Order panel & Case panel).

Deals with the customer complaint calls as well as their emails.

STRENGTHS:

Ability to grasp and adapt to new environment.

Good Communication Skills.

Good Team Spirit and Keen To learn New Technologies.

Hardworking, Confident, Dedicated.

Sincerity and team work capability.

Ability to work under pressure.

EDUCATIONAL QUALIFICATIONS:

B.A. from Chhatrapati Shahu Ji Maharaj University in 2012.

Intermediate from U.P. Board in 2008 secured I-Div.

Matriculation from U.P. Board in 2006 secured I-Div.

TECHNICAL KNOWLEDGE:

Good with computer knowledge.

MS-Word, MS- office.

Good with emailing and site searching.

Flexible in learning new software as per company requirement.

PERSONAL DETAILS:

Father’s Name : Late Kuldeep Srivastava

Date of Birth : March 17, 1990

Marital Status : Married

Nationality : Indian

Language(s) known : English & Hindi

I do hereby confirm that the information given is true and correct to the best of my knowledge.

(Anuradha Srivastava) Place : Lucknow

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