Sales Customer Service

Professional Summary

Education

Experience

ARPIT PATEL

**** ******* **** ***. #**-04, Bensalem, PA 19020 (H) 215-***-**** (C) 215-***-**** **********@*****.*** Highly-motivated and ambitious Student pursuing a Bachelor of Science in Database and Network Administration, offers diversity in hands-on work experience and academic competencies. Demonstrates a strong desire to learn and elevate business expertise relating to challenging, progressive and complex organizational and IT-related initiatives. Articulate and analytical individual compelled to investigate and identify all aspects of malfunctioning processes, employing an innate technical response to diagnostics and resolution-focused objectives. Enthusiastically exploring internship opportunities within dynamic organizations to contribute learned competencies and work-honed skills toward the advancement of technological and marketplace growth.

High School Diploma: 2014

Bensalem Township High School - Bensalem, PA

Bachelor of Science: Database & Network Administration 2019 Lock Haven University - Lock Haven, PA

Technical Expertise

Performed systems diagnostics through generation and interpretation of reports which identified malfunctions. Maintained computer systems' functionality, performance, and security by routinely purging irrelevant/outdated information and executing virus and malware scans. Resolved technical issues associated with Local Area Networks (LAN), Wide Area Networks (WAN) and integrated system components conflicts.

Investigated, determined and corrected performance issues while overseeing daily systems operations. Customer Service

Retained current, and in-depth, product knowledge to effectively detail and offer solutions which met customer needs. Surveyed customers' usage experiences to compile and report consumer feedback while offering additional insight and recommendations.

Engaged customers in post-help desk, follow-up communications, to ensure issue resolution and customer satisfaction.

Addressed and successfully discharged technical support issues and queries, relative to computer systems, software and hardware malfunctions.

Guided customers through problem-solving and diagnostic processes, outlining detailed troubleshooting tests and results interpretation, to effectively resolve personal computer issues. Sales and Business Development

Assembled and prepared merchandise for sales floor presentation, including pricing and categorizing for visual display techniques and placement.

Employed consultative sales techniques to upsell warranty plans and additional high-profit, brand-name products to existing and new customers.

Work History

Technical Competencies

IT Help Desk 08/2017 to 08/2017

Lock Haven University – Lock Haven, PA

LG Product Specialist 11/2015 to 01/2016

Costco – Warminster, PA

Sales Associate 09/2014 to 02/2015

Radioshack – Bensalem, Pennsylvania

Enterprise Solutions, Java, C/C++, Windows, Linux, POS expertise, Systems and Data backup, retrieval, debugging and upgrades, Network Administration, Microsoft Office Suite Specialist Certification

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