Human Resources Technical Support

Hebatalla Farrag

**** **** **** *****, ******** Junction, NJ 08852

Cell: 732-***-**** Email: ****.********@*****.***

Objective

Interested in a global leadership role where I can utilize my skills to help individuals and businesses to progress, and serve my passion for people and life purpose (guiding people through the light).

Skills:

Planning and Organization

Self-management

Problem Solving

Multitasking

Communication skills

Leadership

Work History

Human Resources Manager 09/2016 to 06/2017

Integrated Kids for development and entertainment (Leap Development Hub)

Maintains the work structure by updating job requirement and job descriptions for all positions.

Maintains organization staff by establishing a recruiting, counseling managers on candidate selection, conducting and analyzing exit interviews

Prepares employees for assignments by establishing and conducting orientation and training programs.

Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

Prepare the annual operating budget (income and expenses)

Administering payroll and maintaining employee records.

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Human Resources Business Partner 08/2013 to 08/2016

PepsiCo

•Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.

•Recruiting staff – this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.

•Working on benefits to employees (Medical, Offers, bonus, ……)

•Handling all escalations and complaints that are submitted formally through the company self-service.

•Responsible for In-Touch Program (handling all employee’s issues and their new ideas and how to work on it)

•Developing and implementing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management.

•Undertaking regular salary reviews.

•Planning, and sometimes delivering, training, including inductions for new staff.

•Assist the Directors to prepare reports, memos and presentations.

•Prepare data / information for consideration prior to meetings and presentation during meetings for and on behalf of the directors.

•Arrange meetings and setup the equipment for the meetings as required.

•Administering payroll and maintaining employee records.

•Plan, Direct, Supervise and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.

•Analyze training needs to design employee development, language training and health and safety programs.

•Assist Managers in managing employee’s performance through development plan, training and tracking it.

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•Conduct exit interviews to identify reasons for employee resignation.

International Account Senior Advisor 01/2008 to 06/2013

Vodafone Project: New Zealand/Qatar account

Receiving inbound calls to assist customers with their Queries and Issues regarding the service of Vodafone (NZ)

Managing clients (Complains, inquiries,… etc)

Meeting service level in handling all transactions measuring through productivity reports.

Delegated as a team leader.

Provide technical support for Mobile Broadband connections for PC’s and also support blackberry phones and Apple Products ( I phone and I pad)

Education

2004- 2007 Ain Shams University, Faculty of Arts, Media Section.

Major: Public Relations

Graduation project on: Various Myths in the Sexual

Education in the Egyptian Community (Grade: Good)

Accumulative Grade: Fair

Final Year Grade: Good

2000-2003 B.B.C International School high school degree.

Attained Grader: 92%

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