Business Support Manager
Resume:
Business Support Manager
CHAREE DOTTON, MBA
Phone: 706-***-****
Email: ********@*******.***
Address: ***** ******* ***** **** ***, Charlotte, NC 28269
Objective
Proven top performer with a track record of rapid promotion and selection for challenging assignments. Highly motivated and goal-oriented with meticulous planning and organizational skills. Excellent documentation/writing skills, and verbal communication skills. Works well within a team and independently while handling several assignments simultaneously. Has a solid reputation for upholding ethical standards, program confidentiality and realizing corporate goals and objectives.
Skills
Key Skills
Project Management
Human Resource Management
Benefits Administration
Training Program Development
Records Management
Cross Functional Team Management
Technical Skills
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher, OneNote, Access, OneDrive), MS Project, ADP, Navision, Hiperweb, Ultipro, Volgistics, As400, Kronos, PeopleSoft, GroupWise
Soft Skills
Professional demeanor, ability to work under pressure and meet deadlines, well organized and efficient, works well with a diverse group of people, able to listen, accept feedback, be adaptable, assertive, attentive and collaborative
Work Experience
PROJECT MANAGER – Augusta University – Augusta, GA – May 2017 - Present
●Provides strategic guidance to 5-10 team members, project participants, site partners, pastors, community outreach leaders and their executive assistants to facilitate project growth.
●Develops and control project deadlines, budget and activities by monitoring the staff workloads and hours, coordinating their schedules, and planning time off. Develop program materials and aids. Provide data and statistical analysis for grant reports.
●Tracks billing payments as well as monitor project budget limitations. Applies change, risk and resource management.
BUSINESS SUPPORT MANAGER – ESG Operations, Inc. – Augusta, GA – November 2015 - May 2017
●Successfully managed day-to-day operations of plant to include Employee Relations, Payroll and Benefits Administration, hiring /termination, orientation, training, and paying bills of responsibility.
●Oversaw employee performance and took corrective action measures as necessary.
●Primary contact for outside vendors; maintaining vendor contact and contracts.
●Managed time allocation for Project Manager, Assistant Project Manager and plant supervisors by meticulously coordinating meetings and appointments.
●Utilized expertise and sound judgment in handling competing priorities.
●Exercised professional demeanor and diplomacy with vendors and partners by ensuring expedient payment of invoices. Increased payment turnaround by 25%.
HR & VOLUNTEER MANAGER- Golden Harvest Food Bank – Augusta, GA –June 2006 – February 2014
●Distinguished from others by a tenacity to become an expert in Human Resources by creating a synergetic relationship with executives, staff, vendors, board members, sponsors and volunteers to increase achievements that impacted organizational growth.
●Administered compensation, benefits, performance management systems, trainings and safety programs for 5 locations in GA and SC. Developed standard operating procedures (SOP), training guides for staff and volunteers, and employee handbook for staff.
●Represented organization at personnel-related hearings and investigations.
●Increased volunteer participation by revamping the volunteer program to include developing strategies to acquire and retain volunteers to meet the company’s strategic goals. Supervised 30+ volunteers daily at two locations, providing orientation, training and instruction for the various areas of operation.
●Addressed volunteer issues, overcame communication and cultural barriers, and advised staff of best plans to meet their departmental goals by volunteer capitalization.
●Exercised professional demeanor and diplomacy with challenging clients and partner agencies; achieved customer satisfaction and maintained company loyalty.
Education
MASTER OF BUSINESS ADMINISTRATION – Brenau University- Augusta, GA -2010
●Specialization: Business Administration
BACHELOR OF SCIENCE – Brenau University- Augusta, GA -2009
●Specialization: Human Resource Management
PROJECT MANAGEMENT CERTIFICATE – Brenau University- Gainesville, GA -2014
●Specialization: Project Management
Professional License/Certification
GEORGIA NOTARY PUBLIC – Commission Expires April 13, 2020
COLLABORATIVE INSTITUTIONAL TRAINING INITIATIVE (CITI) CERTIFICATION – Expires May 2020
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