Naveen Reddy

317-***-****

ac1yz5@r.postjobfree.com

PROFESSIONALSUMMARY

* ***** ** ** ********** with significant expertise as Citrix Administrator support for Citrix XenDesktop, XenApp & PVS production environments

Working knowledge on Virtual Desktop Infrastructure and resolve complex issues related VDI and Xendesktop

Experience working interactively with customers and resolving day to day Citrix VPN, XenApp & XenDesktop related issues Managing various Xendesktop sites properties and policies of a desktop group.

Performing regular Citrix Farm Management Tasks on XenApp and Xendesktop

Experienced in troubleshooting issues related to Citrix Environment

Configuring Citrix Netscaler for load balancing

Experience writing PowerShell and VBScripts for automation tasks and custom solutions

Provisioning AD groups for the newly hosted Citrix based applications

Complete command over troubleshooting issues related to Citrix VPN, XenDesktop & XenApp

Performed various activities like up-gradation of citrix components and installation of hot fix rollup.

Experience supporting and maintaining PVS/MCS environment.

Troubleshooting the client issues in software distribution and ICA client issues

Installing and Migrating Xendesktop – XD 5.6 desktop delivery controller to XD 7.6

Participated in Root Cause Analysis (RCA)

Hands on experience maintaining Windows 2016 & 2012 R2.

Responsible for installing and configuring vCenter hosts for VDI infrastructure.

Coordinating with vendors for installation for new change requests.

Monitoring the Citrix Servers performing scheduled maintenance as per the requirements.

Knowledge in Active directory, Group Policy, DHCP.

Experience supporting and maintaining Citrix monitoring tools like Director, Command Center and Insight

Escalate alarm point to different support teams as needed

Monitoring Application servers through Citrix Resource Manager.

Troubleshooting Roaming profile issues.

Basic understanding in Networking and Storage concepts.

RCA giving for SLA breached tickets, issues.

Good exposure to ITIL process like incident, change, problem and change management

TECHNICAL SKILLS

Virtualization Technology

Citrix Xendesktop 7.x, 5.x, Citrix XenApp 6.5, Provisioning Servers 6.x,7.x

Microsoft Services

Windows 7, Windows 2008R2, WSUS tool, AD,DNS,DHCP

Personalization Tech

Appsense AM,EM,PM 8.2, 8.4

Hypervisor Virtualization

vCenter, vSphere, 5.0, 5.5, Xenserver Hyper-V

Databases

MS SQL Server 2000/2005/2008/2012

Script Languages

Powershell, VBScript

WORK EXPERIENCE

Client : Tata Consultancy Services, Ohio

Role : System Engineer

Duration : Aug ‘16– Till date

Responsibilities:

Designed and developed a virtual desktop environment using Citrix XenDesktop 6.5/7.6, and all integrated components such as Provisioning Server (PVS), Citrix XenApp, and Active Directory.

Upgrade Citrix XenApp/XenDesktop 5.6 to 7.6 and Provisioning Services 6.1 to 7.6

Perform in-place upgrade of XenDesktop from 7.6 to 7.8.

Monitored Citrix Server's health by using Citrix Edge Sight and smart auditor for Application Packaging/ Distribution support for the implemented packages.

Responsible for installing in-house and 3rd party applications on Citrix Terminal Servers and publishing to users through Citrix Delivery console.

Worked on APPDNA tool for Application Compatibility testing for Win-7, 64 -Bit, Application Virtualization, Windows Server 2012.

Deployed large XenDesktop and XenApp environments on ESX, XenServer, Hyper-V, and Amazon Web Services

Set up Citrix NetScaler and Branch Repeater in a variety of network configurations utilizing features including Access Gateway, App Firewall, SSL Offload, Load Balancing, and Global Server Load Balancing.

Hands on experience supporting and maintaining PVS/MCS environment.

Experienced in Citrix StoreFront and XenDesktop, Provisioning Server, Appsense

Contacted users for troubleshooting/root cause analysis for proper assignment and prompt resolution

Maintained and managed Windows 2003\2008R2 servers in Citrix farm

Assisted in company-wide migration to Windows 7 published desktop environment

Decommissioned and reallocated servers based on resource needs assisting with capacity planning

Managed VDI assignments and user sessions using VMware Vsphere and Citrix XenCenter

Hands on experience supporting and maintaining Citrix monitoring tools like NMAS, Director, Command Center and Insight.

Managed VDI assignments and user sessions using VMware Vsphere

Installed and configured Citrix XenServer, Provisioning Servers and XenDesktop to include Citrix Profile Manager, redirect user files using Microsoft GPO, configure and created PVS Golden Images and Personal Virtual Disk

Experience with SecureView, XenDesktop, XenApp, Netscaler

Installing and updating Xenapp & Xendesktop, developing professional infrastructure, solving technical issues, training users, managing Windows systems, and supervising the Citrix server farm

Troubleshooting and resolving issues in enterprise Citrix environment, Including Web Interface, application enumeration and performance issues, Printing and provisioning issues, for internal and external clients.

Extensive experience upgrading and patching the Citrix and Windows environments to meet security, audit and business requirements

Troubleshooting issues related to Citrix Xendesktop/Provisioning Server/XenApp farms and Troubleshooting Citrix Xendesktop Desktop Director/ Citrix Web Interface Issues.

Work and resolve AppSense profile issues of users.

Executed effective processes for functional and user acceptance testing for final product development.

Provided technical assistance to all team members during technical exchange meetings.

Installation of Microsoft security updates for the Citrix servers.

Involved in Migration process like PVS and Xendesktop

24X7 on-call, disaster recovery testing, extensive involvement with and training of off-shore technicians

Client : Allianz, Newyork NY

Role : Technical Analyst

Duration : Dec 2012 to July 2016

Responsibilities:

Installation and configuration of applications and software on the newly installed citrix servers

Managing large scale/ distributed citrix infrastructure solution deployments and have handled deployment & operations

Deploy the Citrix VDI PVS image to the respective BYOI (Bring Your Own Image) customers upon request after CAB approval.

Installing and Configuring Citrix Web Interface Management for both Xendesktop and XenApp Farm.

Administrating and implementing Citrix Xendesktop for enterprise environments that include complex application access scenarios. Working with persistent /no persistent image

Created automation scripts for ease of administration.

PVS troubleshooting and implementing provisioning desktops and servers, configuring Active Directory-based central stores, working with vDisks and configuring target devices

Maintain the PVS Images in the respective PVS farms.

Application Testing and checking compliance as per business requirement

Solving Citrix Launching applications issues and also for login issues to the server for the users.

Administration and monitoring the health via Citrix delivery service console daily.

Providing online desktop support to the remote users.

User Support on various issues through Remedy Service Desk Tickets.

Working in Remedy Incident ticket for the troubleshooting of different issues for citrix servers and solving them.

Working knowledge in windows system software like (System Center Configuration Manager) for windows patches deployments

Creating the virtual machines on the VMware hosts.

Create VMs in VCenter (For multiple machines use PowerShell script)

Create/Import the respective PVS devices in Citrix PVS farms.

Add the machines to the right AppSense deployment group, assign the right AppSense policy.

Add/Import VMs to the Citrix Xendesktop and assign to the respective pools.

Create/Update/Delete Citrix VDI pools using Citrix MCS service.

Perform Regular Health Checks of the VDI environment on a daily basis.

Troubleshooting issues related to Citrix Xendesktop/Provisioning Server/XenApp farms.

Troubleshooting Citrix Xendesktop Desktop Director/ Citrix Web Interface Issues.

Work and resolve AppSense profile issues of users.

Liaise with other support teams and vendors to resolve critical issues.

Installation, configuration of terminal services and ICA Client

Application Publishing and maintaining the Citrix Farm.

Managing the XenApp Web Sites and Services Sites (managent Sites).

Citrix farm management, Session management Application deployment and publishing on Citrix farm,

Decommissioning application from Citrix farm, Threshold management, Log monitoring/maintenance.

Citrix server monitoring - server availability, IMA traffic, usage, load balancing etc.

Previous Professional Experience

Client : UST Global, India

Role : System Engineer

Duration : Oct 2008 – Dec 2012

Responsibilities:

Worked in an environment of 50+ servers, 500+ user base & more than 100 various applications.

Packaged various applications per specs provided by client to Windows XP desktop environment.

Managed resources on the Citrix Environment.

Interacting with business users for gathering the requirements for on boarding the applications to window Servers.

Installing, configuring and administering Windows2003/2008R2 servers.

Worked on VMWare workstation to test the packages and related tasks for package building.

Tested and debugged MSI packages to make sure that they function properly for all users on the managed XP platform.

Worked on Registry to debug invalid entries.

Used VB Scripts for pre-install and post-install software packaging and to automate/schedule the tasks.

Used Filemon and Regmon for monitoring the files and Registry keys accessed by applications.

Providing users with access rights and permissions for accessing the applications.

Worked with Active Directory Configurations in domain including +1500 users.

Administered and setup print servers in Win2003/2008 R2 server.

Maintained and supported Microsoft SQL Server 2005.

Knowledge of Active Directory concepts like OU, Sites, GPO.

Experience in administration of Active directory for users and computers.

Configuring different types of RAID as per the requirement

Installing services patches, server patches and antivirus.

Preparing daily checklists updating management.

Monitoring, managing and reporting daily, weekly and monthly server status

Scheduling backups and restoring backups as on required.

Resolved software problems via desk side and remote assisting software Go To Assist Express

Configuring MS Outlook 2007, Outlook Express Clients

Through Remote Desktop or Net Meeting and resolve the issue within SLA

Taking Back ups and Troubleshooting Systems

Perform analysis of user problem ticket activity and propose recommendations aimed at helping to increase user knowledge and understanding giving them the ability to help resolve problems themselves

Proactively monitored and respond to remedy tickets within service level agreement

Academics

JNT University, India

Graduation in Bachelor of Engineering

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