Manager Quality Assurance

Mark Atkinson

**** **** ***** ****

RALEIGH, NORTH CAROLINA 27612

(********@*****.***)

HOME: 919-***-****

MOBILE: 919-***-****

EXECUTIVE SUMMARY

10+ years of Development and QA technical, project and global people management experience and 10+ years of hands on product, system and solution level QA, automation and verification. Experienced in resource and budget management; increased productivity and quality through Continuous Integration Automation; tracking, reporting and improving quality metrics; project management and test planning. Excellent communication skills developed through regular interactions with global teams, clients, users and senior staff.

EXPERIENCE

QA Engineering Manager & QA Product Security Lead 10/16 – Present

Exton Electronics, Raleigh, NC

Led Quality Assurance Teams [CA,NC and Zurich] for multiple Hardware and Software Products. Established and led Product Security and Penetration Testing efforts for Company using Nessus, NeXpose and Metasploit. Automated product security and penetration testing using Python. Developed and execute Product Scanning Program and related processes. Reported results to Sr. Executives and provided prioritized remediation strategy.

Software Quality Engineering Manager 08/16 – 10/16

Brightree Home Health and Hospice, Morrisville, NC

Led local Quality Assurance Team for multiple Home Health Care and Hospice Software Products. Led automation efforts of API and UI level testing using Ready! API and Selenium. Represented NC QA team to National and International sites.

Senior Manager Quality Assurance 09/15 – 7/16

Fidelity Investments, Durham, NC

Led Local and Offshore Quality Assurance Teams for multiple SIPD and PI Rep Experience Products. Transitioned team from Waterfall to Agile to TDD methodology. QA Teams focused on Smart Automation and Automation First mentality. Enhanced automation framework to enable backend services testing enabling full automation within the scrum iteration using Protractor. Development was implemented in .NET, C#, Node.js and angularjs depending on the Product.

Senior Software Verification Lead 06/14 – 09/15

Cree Inc., Durham, NC

Led Connected Products System/Performance/Feature Test team in multiple Connected Product projects. Connected Products are Cree’s entrance into the Home Automation Lighting Market using ZigBee Protocols.

Worked with 3rd Party vendors Amazon, Apple, Atmel, Coupage and Wink to identify/resolve/verify issues and enhance unit and sanity test plans

Defined and executed Software Verification Process for Connected Lighting Products.

Wrote and executed Feature/Performance/System/Solution Test plans

Work with Executive Management and TUV Rheinland to get Connected Products ZigBee Certified.

Introduced 3rd Party Product Integration testing. Belkin, Connected TCP, Philips, Samsung, Sylvania etc.

Automated Testing using Selenium IDE and WebDriver with python scripts. Performed SmartApps PoC using Appium to demo automation value to Sr. Executives.

Solution Testing: Connected Lighting Products and SmartCast Indoor Products

Team lead of the development test automation team. This team is responsible for developing the standard automation tools for the system validation teams.

MANAGER Engineering II – System/Performance/Feature Test 01/11 – 10/13

Cisco Systems, RTP, NC

Led Global HCS System/Performance/Feature Test teams in multiple HCBU HCS Solution and Automation projects. Led Global team to 80% + automation coverage of 35k+ tests. HCS Solution is Cisco Systems Host Unified Communications & Collaboration Suite of Products in the Cloud.

Cross-BU Complex Solution E2E Automation Initiative – 30k+ tests Unit -> Solution

Work with HCS Global team [NSITE, GB, EFT etc. to identify/close testing and automation gaps. Implemented ES/SU process and Global Coverage while reducing resources through Continuous Integration Automation.

Work with Executive Management to identify/close budget and resource gaps.

Managed internal verification and offshore vendor resources to ensure product schedule and quality standards were met.

Introduced Mu Dynamics for Fuzzing, Security/Vulnerability and Load testing.

TAC & defect analysis resulting in test/automation coverage expansion

Solution Testing: UC Apps, HCM-F, VoSS, Nexus, vmWare ESXi, EMC and NetApp

MANAGER Engineering II – Performance Test 12/10 – 01/11

Cisco Systems, RTP, NC

Led RTP and Richardson UCM Performance Test teams in multiple UCM, Solution and UCM Automation projects.

Complex DB Automation Initiative

Automated Wish List Wiki – Internal and External Customer Requests

HCS – shared resources with NSITE group for 8.0.1 and 8.0.2 releases

Introduced Mu Dynamics for Fuzzing, Security/Vulnerability and Load testing.

Improved T/C through monthly TelePresence meetings, formalized team processes etc.

Managed internal development, verification and offshore vendor resources to ensure product schedule and quality standards were met.

MANAGER Engineering II – Feature Test 08/08 – 12/10

Cisco Systems, RTP, NC

Led RTP and Bangalore UCM Feature Test teams in multiple UCM, Solution and UCM Automation projects.

dbUtils: Modena Interpreter

RTM: UCM Features Sanity Test

ARS: UCM Feature Test

Devtest Prime for UCM Althea Release 7.1(3) [Moscow Solution] from CC through FCS.

Managed internal verification and offshore vendor resources to ensure product schedule and quality standards were met.

MANAGER Engineering and Operations II - Feature/System Test 03/07 – 08/08

Cisco Systems, Ltd. Galway, Ireland

Staffed and led Devtest and System Test teams for UCBU Clients, CSST, CUP, Mobility, Galway Site Labs and Alpha. Galway site was built to be Cisco R&D Center for EMEA.

Led DT/ST teams to successful ISO Certification and IDA compliance.

Led CUP System Test teams in multiple CUP, Solution and Automation projects.

AutoTest for Mobility and Eggplant for Clients. Management owner and team lead of the development of test automation. This team is responsible for developing the standard automation tools for the feature through solution validation teams.

Custom SIPp enhancements and framework: CUP System [5-day Load, Performance and Scalability] Testing.

Introduced Security/Vulnerability testing to BU and participated in POC for Agile Process.

American Chamber of Commerce Ireland: member.

Software Development Manager – Feature/System Test 09/03 - 7/07

Cisco Systems, RTP, NC

Led VoIP CUCM and CUP System Test teams in multiple CUCM, CUP, Solution, CUCM and CUP Releases and Automation projects.

SCCP, SIP and SIP Trunk - Feature, Performance [60k clients], System testing and automation

Unified Presence - Feature, Performance [30k clients], System testing and Automation

Automation Frameworks: Feature, Performance and System [5 day Load [7.2M calls] and Scalability] Testing.

Introduced and owned Security/Vulnerability testing for BU.

Tools introduction and automation integration: Camelot, IxVoice, Mu Dynamics and SIPp

Management owner and team lead of the development of test automation. This team is responsible for developing the standard automation tools for the feature through solution validation teams.

Software Development Manager – Feature/Automation Test 07/01 - 09/03

Cisco Systems, RTP, NC

Led multi-site team in design, order, set-up, installation, troubleshooting and automated testing of software features on ONS15xxx product family.

Management owner and team lead of the development of test automation infrastructure. This team is responsible for developing abd implementing the standard automation tools for the feature through system validation teams.

Automated testing of nightly builds for multiple software releases

Supported 5 hardware platforms.

A total of 4943 test cases

13 functional areas

Utilizing 9 external vendor tests tools. [still running in 2010!]

Added Spanning Tree, Gigabit Ethernet and Ethernet Tunneling Support to ONS product

Software Engineer IV 03/00 - 07/01

Cisco Systems, RTP, NC

Design, order, set-up, install, troubleshoot and testing of data features on ONS15454 product.

Provides test tool recommendations

Developed and executed test cases

Automated testing

Trained employees

Documented problems and verified software fixes.

Network Consultant – Sydney Olympic Games 010/99 - 03/00

IBM Corporation, RTP, NC

Review Network design and product implementation for a large ATM and switched Ethernet Network, provided test tool recommendations, customized test tools, and input to test planning.

Software Engineer 07/96 - 09/99

IBM Corporation, RTP, NC

Network Design, ordering, set-up, installation, troubleshooting and testing/automation of the ATM products.

ATM switches

LAN Emulation Servers & Clients

Classical IP Clients

Layer 2-3 Ethernet Switches

Developed and executed test cases

Automated testing

Trained employees,

Documented problems and verified software fixes.

Software Test Engineer 08/93 - 06/96

IBM Corporation, RTP, NC

Network design, set-up, installation, Software Regression testing and PE recreation on 6611 Multiprotocol Router.

Protocols Tested: AppleTalk, APPN, Bridging: (Source Route, Transparent and Translational) DLSL (SNA, NETBIOS), Frame Relay, IPX, OSPF, PPP, RIP, SDLC, TCP/IP, and X.25

MVS Systems Programmer 07/90 - 08/93

IBM Corporation, RTP, NC

Support of 63 MVS images at 6 IBM sites running MVS/XA Rel 2.3 and MVS/ESA Rel 4.1/4.2 on medium and large mainframe computers (4381, 3081, 3084, 3090).

Problem determination and technical support for 40,000 SER employees using IPCS, SDF, and SDSF.

Research and application of software fixes using Hone, IBMLINK, PRAM, and SMP/E.

Propagation of software platforms during scheduled maintenance windows

Development of problem determination procedures and real time outage resolution.

Level 2 Technical Support for MVS/XA, JES2/3, SQL and DB2.

SKILLS

Networking/Hardware

Windows

AIX/Unix/Linux

MAC OS

MVS

Routers/Gateways

Switching

CUCM / UCS

Unified Communication

IP Telephony

Hosted Collaboration

AV Scaling & Streaming

Methodologies

Agile

Continuous Integration

Waterfall

Hybrid

Intelligent Design

Tools

Cisco Management

Wiki

Wireshark

CDETS

Rally [Agile DE]

Spirent Smartbits

W & G Domino

IXIA

Simple Tester

Simple Sleuth

WinRunner

ANVL STP

Agilent OmniBER Apcon OEO Switch ANT-10 and ONT- 50 Camelot

JUnit

SoapUI

Selenium IDE

WebDriver

Atmel Studio

JIRA

Protractor

QAComplete

Nessus

NeXpose

Metasploit

Software

PLAS

REXX

JCL

UNIX Shell scripting

C

Python

Mobile OS

Android

iOS

Appium

EDUCATION

A.S. Natural and Theoretical Science

Lees-McRAE College Banner Elk, North Carolina

President’s Award Scholarship, order of the Tower, Steering Committee

B.S. Computer Science

IBM/North Carolina Central University Durham, North Carolina

NCSU – Software Security Certificate [OWASP Top 10, IEE CSD D1-10, Attack Tress, Threat modeling and STRIDE, Security Risk Management, coding techniques, Testing: requirements, validation and verification]

References

Available upon request.

Contact this candidate