Active Directory Desktop Support
Resume:
Gary Cohen
** ******* ****, ********, ** *****
732-***-****, *********@*****.***
OBJECTIVE: Seeking a position as a Desktop Support Specialist/System Administrator where my excellent hardware and software skills can be fully utilized to maximize the end user satisfaction.
SUMMARY OF QUALIFICATIONS:
• 20+ years of extensive experience in supporting computers and networks
• A+, N+ and MCDST Certified
• Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues
• In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals.
• Hands-on experience in hardware repairs such as video cards, motherboards, and hard drives in addition to a number of software programs
DESKTOP SUPPORT SKILLS:
• Demonstrated ability to provide user support by means of remote access tools or in-person
• Proven skills in all Microsoft Window Platforms, Microsoft Office 2007/2010 and Antivirus software
• Able to configure and use Microsoft Enterprise, Active Directory
• Documented success in responding all inquiries and tickets in a timely manner
SELECTED ACCOMPLISHMENTS:
• Converted over approximately 10,000 schools over to ETS software for College Board
• Migrated approximately 20 users that were acquired over to new company domain
PROFESSIONAL EXPERIENCE:
Contractor – Everest Re-Insurance New Jersey/New York, NY 8/2016 – Present
Senior Technical Support Engineer
Service Now for Ticketing System
Use SCCM for imaging and pushing out software
Enabled/Disabled user accounts using Active Directory
Reset user passwords using Active Directory
Setup/Configured Desktop, laptop computers
Troubleshoot Networking Issues with Network Team
Responsible for multiple locations
Setup & Train user Crestron Audio/Video Conferencing System
Printer Support
Mobile Device Setup
Use Microsoft Deployment Workbench to image machines remotely
Contractor – Hilton Grand Vacations New York, NY 10/2014 – 7/2016
Senior Technical Support Engineer
Supported 500 Employees
Use Remedy for ticketing services
Enabled/Disabled user accounts using Active Directory
Reset user passwords using Active Directory
Setup/configured hotel MiniBar services & Vingcard
Setup/Configured Desktop, laptop computers and iPad’s
Setup MultiMedia Gallery for Sales Office
Troubleshoot Networking Issues with Network Team
Smart Phone Configurations
Manage installation of Security Camera’s
Set up iPads for sales team and mirroring
Responsible for 4 locations and 1 remote location
Responsible of Polycom and office desk phones
Contractor – Education Testing Service Ewing, NJ 9/2013 – 5/2014
Technical Support Engineer
Support roughly 10,000 plus schools with installation software for College Board
Remote Support and installation of Java, configure antivirus/networking/DHCP issues
Debug installation connection between school & ETS/College Board for uploading scores
Use Remedy for ticketing services
Contractor – The Medicines Company Parsippany, NJ 6/2013 – 7/2013
Senior Desktop Support/System Administrator
Setup Video Conferencing for Senior & Vice President
Enable/Disable user accounts/Password resets
Image laptops using Microsoft System Center
Upgrade/replace hardware & software
Set up WebEx meetings
Remote support for clients
IPAD & Smart Phone setups
Ranney School Tinton Falls, NJ 8/2011 - 2/2013
Senior Desktop Support/System Administrator
Setup/Verify Daily Backup with VERITAS
Creation and implementation of student permissions using Active Directory/Microsoft Exchange 2003
Set up and secure all student laptops onto schools network
Install School Approved software for students.
Removal and detection any viruses/spyware
Install/update Symantec Antivirus on all machines
Replacement of any software & hardware related issues on student, staff, and administrative desktop/laptops
Deep Freeze Administrator
Daily support for approimately150 Teachers & 750 Students
Set up Smart Boards/Projectors
Backup of all student & teacher data
Create Images with Symantec Ghost/Clone hard drives using Acronis
Pair and connect Smart Phones
SABERT CORPORATION Sayreville, NJ 2/2011 – 6/2011
Desktop Support / Tier III/System Admin Consultant
Overall Tasks and Responsibilities:
Setup/Verify Daily Backup with VERITAS
Create users/permissions using Active Directory/Microsoft Exchange 2003
Set up users laptops/desktops on network
Install Company Approved software for users.
Removal and detection of any viruses/spyware
Replace any hardware related items on desktop/laptops
Setup/Configure Blackberry phones
Use Desktop Remote to assist Client Connection to network
Setup/Configure Cisco VOIP
Support users via VPN
Wireless Network Setups for customers
FIRST SOLAR ELECTRIC Bridgewater, NJ 3/2007 – 2/2011
IT Technician III/System Admin
Overall Tasks and Responsibilities:
Setup/Verify Daily Backup with VERITAS
Create users/permissions using Active Directory/Microsoft Exchange 2003
Set up users laptops/desktops on network
Install Company Approved software for users.
Detect and remove any viruses/spyware that infect user laptops/desktops
Replace hardware related items on desktop/laptops
Setup/Configure Blackberry phones
Setup/Configure Cisco VOIP
Support users via VPN
Wireless Network Setups for customers
Traveling to various Company acquisitions
Pair and connect Smart Phones
Used various Remote Tools to assist Client Connection to network
Order Phones for new hires.
LIPO CHEMICALS, INC. Paterson, NJ 9/2006-3/2007
Desktop Support/System Admin
Overall Tasks and Responsibilities:
Work with users remotely or in-person with computer issues using Citrix/Dame Ware/Remote Desktop/VPN
Create Users with Active Directory/Microsoft Exchange 2003
Support approximately 300 users
Verify Weekly, Daily, Monthly Backups with Symantec Backup Exec
Work with Windows Server 2000 & Windows Server 2003
Clean up /detect/remove clients/user machines from Viruses/Spyware
Upgrade client/user machines
Modify/Create Access Database Programs for users
Hardware upgrades
GEEK SQUAD Manalapan, NJ 2/2003-09/2012
Overall Tasks and Responsibilities:
Serve and service retail consumers' computer/laptops by restoring their OS.
Update computer/laptops
Install Power Supplies, Hard Drives etc.…
EDUCATION:
Associates Degree in Computer Science
Devry University, Woodbridge, NJ – 1991
A+, N+ and MCDST Certification
Brookdale Community College, Lincroft, NJ – 2006
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