Customer Service Project Manager

Sabrin Rahman

Address:House:***,road:*, Block C Bashundhara RA

Mobile: 016********,

Email:***************@*******.***

Career Objective

A hardworking, self-motivated and target driven individual, keento find a job which will increase my competency and knowledge and help me grow as an individual, by working with talented people in a dynamic and forward looking organisation. I am a fast learner and can easily cope with any situation whether it is about learning new skills or applying the existing ones on work. Having knowledge on analytical and IT skills I am able to work under pressure and I am dedicated to put maximum effort to serve an organization which I will work for.

Education

September 2015 –November 2016 Coventry University, United Kingdom

MSc International Business Economics

Result: (Merit) (68%)

September 2010 – January 2015 BRAC University, Bangladesh

Bachelors in Social Science in Economics, Minor in Business Administration

Result: 3.13 on Scale of 4

2008-2010 European Standard School

A’level in Mathematics and Accounting

Result: 4.5 on a scale of 5

2008 PlayPen

O’level- Math B, Pure Maths, Accounting, English, Chemistry, Bengali

Result: 4.4 on a scale of 5

Dissertation / research project title:Child Mortality

Skills developed: Secondary data collections, analytical skills, using STATA, working under pressure, working remotely, research writing.

IELTS Overall Score: 7

Work Experience

[July 2017 – Present], Unifox Digital Media Dhaka, Bangladesh

Position: Project Manager

Duties & Responsibilities:

Proposal Writing and making Presentations

Working for a project named ‘e-traceability’ in the shrimp sector

Attending Field visits to Shatkhira and worked with fish farmers

Write concise reports and deliver oral presentations on results

Dealing with business partners, government officials and research scholars.

April 2017 – July2017

Belocal Today – Digital Marketing Business

Client relationship Officer

Responsibilities:

First hand contact with the clients,

client handling and responsible for all the meeting and client services

including, making them aware of the business and their services,

Giving them information of the services,

Convincing them about the uniqueness of the services they provide,

Setting appointments with the clients and marketing consultants,

Clients following up every week through calls and emails and maintaining good relationship.

Ensuring that our sales and marketing team are working with accordance

January 2017 –April 2017

BRAC Centre (NGO)

Intern Innovation and Development

Communications Department (Social Innovation Lab)

Skills and Responsibilities:

Worked on Youth development Project

2.Knowledge on Human-centered design,

Workshop on theory of change

Performing day to day activities, attending meeting/ forum, write up. Worked on two intervention projects,

1. Fire Prevention for Slum Dwellers

2. BRAC Probash Bondhu (Safe Migration Social Enterprise)

January 2016 –September 2016

Team Member

ROTI-INDIAN CUISINE at WEST ORCHARDS COVENTRY

Customer Service, maintaining the till, Admin/Management

January 2015 – August 2015

Teacher Grade IV and V – Students of 11 - 12 age group

PLAYPEN International School in Bangladesh

Science Teacher- Giving lectures, creating lesson plans, making exam questions, checked exam papers.

I have demonstrated management skills to maintain the class full of 30 students and make them organised. I was organised, managed my time accordingly to finish checking exam papers and I always used to complete my work within the given time frame.

I was appointed during the parents meeting, to communicate with the parents and let them know the child’s lacking and how to improve it.

Extra-Curricular Activity

29th November 2015Volunteering at Save the Children – Text SantaBirmingham

Resort World

Role:Collecting donations and make people aware of Save The

Children and what they do.

15thNovember 2015Volunteer at Save the Children – Christmas Fair- Leamington Spa

Role:Distributing Leaflets, communicating with people and make

Making themaware of the Fair.

May 2010Training at JobsA1 for News Reporter

January 2011Photography at Pathshala.

Skills and Competencies

Leadership: Planned schedule and coordinated the day to day activities of fellow teachers at the Playpen International School, which resulted in improved delivery and student engagement.

Research Skills:Worked individually, data collection, doing secondary research, analysing statistical models, writing report.

Computer literacy: Microsoft Office

STATA – A tool use to measure Econometric variables and do statistical analysis, for example: regression, correlation, etc.

GRETL

Language Proficiency:Bengali (mother-tongue), English (fluent) and French (Basic).

Interests

I have a keen interest in reading books, travelling to different places, and cooking. I used to learn music and I am still trying to practice it daily.

References

Name : Shazzad Hossain Khan Farzana Munshi

Organization: BRAC NGO BRAC University

Designation : Intervention Specialist (Social Innovation Lab)AssociateProfessor

Address : BRAC HEAD OFFICE66 Mohakhali Dhaka

Phone: 0173034758504478444063 Ext.5068

E-Mail : ******@*****.*** *******@*****.**.**

Relation : WorkAcademic

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