Support Center Technician
Resume:
Gary L. Lewis
*** ******** **** **** **** Rd.
Dover, DE 19901
H: 302-***-****
ac1yo9@r.postjobfree.com
Summary
Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Skills
System checks and troubleshooting
Hardware support and troubleshooting
Server management
Active Directory
Network support
System administration
Accomplishments
Consistently received a 100% rate of customer satisfaction.
Served as network administrator for company’s WAN consisting of 85 servers, 850 users and 1500 desktops and laptops.
Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents.
Saved company over $1000's by working with vendors on refurbishing used computers and technological equipment.
Experience
Burris Logistics Milford, DE
Solutions Center Analyst July 2016 – June 2017
Oversaw the daily performance of computer systems, including Windows Servers. Defined application problems by consulting with clients to evaluate procedures and processes. Assisted in the post-implementation troubleshooting of new applications and application upgrades.
Burris Logistics Milford, DE
Support Center Technician January 2014 – July 2016
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Set up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Resolved technical issues for clients in person, on the phone and through e-mail.
JSD Management, Inc. Dover, DE
Business Development Manager December 2012 – June 2013
Provide in depth credit analysis.
Assist upper level management with identifying bad debt issues and helping to resolve said issues.
Keep Clients abreast of latest technologies in business to business finance industry.
Use knowledge of current industry trends to sell commercial collection services.
VLS IT Consulting, Inc. Dover, DE
Computer Technician Intern February 2013 – May 2013
Installed hardware into desktop and laptop computers.
Installed operating systems and other software into client computers.
Conducted troubleshooting to diagnose problems with personal computers.
Repaired hardware and software problems on desktop and laptop computers.
Performed hardware and software upgrades.
Rent-A-Center Milford, DE
Customer Account Representative September 2010 – May 2012
Provided friendly customer service.
Offered enthusiastic sales guidance to customers.
Assisted in maintaining a quality showroom.
Kept merchandise in excellent, rent-ready condition.
Ensured timely deliveries.
Secured on time payments and collected on delinquent accounts.
Received product from vendors per company standards.
References
Garrett Coleman, Support Center Manager
Burris Logistics
Work: 302-***-****
Email: ac1yo9@r.postjobfree.com
(former manager)
Richard Washington, Support Center Technician
Burris Logistics
Personal: 443-***-****
Email: ac1yo9@r.postjobfree.com
(former coworker)
Robert Neumann, Solutions Center Analyst
Burris Logistics
Personal: 815-***-****
Email: ac1yo9@r.postjobfree.com
(former coworker)
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