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Office Administrator

Location:
Henderson, NV, 89011
Salary:
40000
Posted:
August 22, 2017

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Resume:

Office Administrator

Industry Preference: Collision Repair Insurance

QUALIFICATIONS PROFILE

Multifaceted, goal-driven, and performance-focused professional offering hands-on experience in business operations, office management, and customer service. Highly knowledgeable of various aspects of collision industry. Known for exemplary dedication to accomplish assigned tasks in accordance with the industry best practices. Equipped with strong communication and relationship management skills; articulate in both Japanese and English. Technically proficient with Microsoft Office applications (Word, PowerPoint, and Excel), Automatic Data Processing (ADP), CCC, Mitchell Ultramate & ABS, QuickBooks, and BusinessWorks.

SUMMARY OF RELEVANT EXPERIENCE

Operations Management

Took charge of coordinating regional educational events, individual marketing to prospective clients, and update on key legislative issues that could effectively impact business operations

Generated monthly newsletter and fax notification system to maintain member’s awareness on different industry issues and concerns

Demonstrated efficiency in assuming various roles including business liaison, controller, estimator

Exemplified knowledge of insurance collections that resulted to on-time payment of supplements

Provided advice on collection accounts to minimize collection reimbursement time

Held accountability in managing the quality control and adherence of regulations concerning all Insurance Direct Repair Programs (DRP)

Observed Occupational Safety and Health Administration (OSHA) compliance within the business

Established the standard operating procedure (SOP) within the organization to improve workflow

Cross-functional Collaboration

Acted as a temporary body shop manager to employees when the manager is on medical leave

Coordinated with legislators at the capitol to discuss various industry concerns

Took charge of executing rules for accounts that will be followed through payment plans decided with the customer

Familiarized employees on new technology which included computer programs through training

WORK HISTORY

CONFIDENTIAL, Eatonville, WA

Confidential Apr 2012–Jul 2016

America’s Choice Alpacas, Eatonville, WA

Owner Manager Dec 2002–Jul 2016

Gamblin Motors, Enumclaw, WA

Temporary Manager Oct 2011–Feb 2012

Autobody Craftsman Association, Tukwila, WA

Executive Director Jan 2004–Nov 2009

Apex Auto Body and Paint, Huntington Beach, CA

Owner Manager Aug 1993–Dec 2003

Collections Nov 1990–Dec 1995

EDUCATION

Coursework in Pre-Physical Therapy

California State University, Long Beach, CA

Coursework in General Education

University of California, Santa Cruz, CA

Coursework in College Preparation

Goldenwest College, Huntington Beach, CA

PROFESSIONAL AFFILIATIONS

Member Chapter President Executive Board Member State President Chapter Secretary Vice President State Secretary Treasury Vice President, California Autobody Association (CAA)

Committee Member, ASA, Collision Division Operations

Board Member, I-CAR Gold Class Steering Committee

Board Member, NHRA Youth & Education

PROFESSIONAL DEVELOPMENT

Certifications:

Inter-Industry Conference on Auto Collision Repair (I-CAR) Certification (Gold Class)

Accredited Automotive Manager Certification (AAM)

Hunter Suspension Certification

IMACA Certification (A/C)

CHIEF Automotive Structural/ Suspension Damage Analysis Certification

Training:

PPG Certified Refinish Training Bronze Level 3

ADP Estimating Training

Mitchell Estimating Training

CCC Estimating System Training

Mitchell ABS Training

CARSTAR Franchisee Training & Leadership Training

AWARDS AND HONORS

Most Influential Women Recipient (MIW)

ASA Chairman’s Excellence Award

I-CAR Jimmie Alberg Award

California Autobody Association Jimmie Contreras Award (2)

ACTIVITIES

California Autobody Association, Local and State Level

I-CAR, NHRA Youth & Education, Local State and International Level

Collision Division Operations Member, Automotive Service Association (ASA)

Cypress College and Cerritos College Collision Department Advisory Board Member



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