Office Administrator
Industry Preference: Collision Repair Insurance
QUALIFICATIONS PROFILE
Multifaceted, goal-driven, and performance-focused professional offering hands-on experience in business operations, office management, and customer service. Highly knowledgeable of various aspects of collision industry. Known for exemplary dedication to accomplish assigned tasks in accordance with the industry best practices. Equipped with strong communication and relationship management skills; articulate in both Japanese and English. Technically proficient with Microsoft Office applications (Word, PowerPoint, and Excel), Automatic Data Processing (ADP), CCC, Mitchell Ultramate & ABS, QuickBooks, and BusinessWorks.
SUMMARY OF RELEVANT EXPERIENCE
Operations Management
Took charge of coordinating regional educational events, individual marketing to prospective clients, and update on key legislative issues that could effectively impact business operations
Generated monthly newsletter and fax notification system to maintain member’s awareness on different industry issues and concerns
Demonstrated efficiency in assuming various roles including business liaison, controller, estimator
Exemplified knowledge of insurance collections that resulted to on-time payment of supplements
Provided advice on collection accounts to minimize collection reimbursement time
Held accountability in managing the quality control and adherence of regulations concerning all Insurance Direct Repair Programs (DRP)
Observed Occupational Safety and Health Administration (OSHA) compliance within the business
Established the standard operating procedure (SOP) within the organization to improve workflow
Cross-functional Collaboration
Acted as a temporary body shop manager to employees when the manager is on medical leave
Coordinated with legislators at the capitol to discuss various industry concerns
Took charge of executing rules for accounts that will be followed through payment plans decided with the customer
Familiarized employees on new technology which included computer programs through training
WORK HISTORY
CONFIDENTIAL, Eatonville, WA
Confidential Apr 2012–Jul 2016
America’s Choice Alpacas, Eatonville, WA
Owner Manager Dec 2002–Jul 2016
Gamblin Motors, Enumclaw, WA
Temporary Manager Oct 2011–Feb 2012
Autobody Craftsman Association, Tukwila, WA
Executive Director Jan 2004–Nov 2009
Apex Auto Body and Paint, Huntington Beach, CA
Owner Manager Aug 1993–Dec 2003
Collections Nov 1990–Dec 1995
EDUCATION
Coursework in Pre-Physical Therapy
California State University, Long Beach, CA
Coursework in General Education
University of California, Santa Cruz, CA
Coursework in College Preparation
Goldenwest College, Huntington Beach, CA
PROFESSIONAL AFFILIATIONS
Member Chapter President Executive Board Member State President Chapter Secretary Vice President State Secretary Treasury Vice President, California Autobody Association (CAA)
Committee Member, ASA, Collision Division Operations
Board Member, I-CAR Gold Class Steering Committee
Board Member, NHRA Youth & Education
PROFESSIONAL DEVELOPMENT
Certifications:
Inter-Industry Conference on Auto Collision Repair (I-CAR) Certification (Gold Class)
Accredited Automotive Manager Certification (AAM)
Hunter Suspension Certification
IMACA Certification (A/C)
CHIEF Automotive Structural/ Suspension Damage Analysis Certification
Training:
PPG Certified Refinish Training Bronze Level 3
ADP Estimating Training
Mitchell Estimating Training
CCC Estimating System Training
Mitchell ABS Training
CARSTAR Franchisee Training & Leadership Training
AWARDS AND HONORS
Most Influential Women Recipient (MIW)
ASA Chairman’s Excellence Award
I-CAR Jimmie Alberg Award
California Autobody Association Jimmie Contreras Award (2)
ACTIVITIES
California Autobody Association, Local and State Level
I-CAR, NHRA Youth & Education, Local State and International Level
Collision Division Operations Member, Automotive Service Association (ASA)
Cypress College and Cerritos College Collision Department Advisory Board Member