Customer Service Microsoft Office
Resume:
David L. Craig
Niles, IL ****4 Cell: 847-***-****
***************@******.***
Objective: To deliver outstanding communication, teamwork, problem-solving, and leadership skills to an organization. Highly motivated and dedicated individual determined to meet the growing and changing needs of an organization.
Work History
Accountants Associated, Inc. 12/1999 – Present
Niles, IL
Network Administrator and Consultant
Responsible for administration of a Microsoft Windows 7 Professional/Windows 10 network consisting of 8 workstations and one Windows 2008 server.
Installed and configured the Windows 2008 server in early 2012 with Active Directory configured.
Responsible for regular backups.
Extensive help desk experience with users at the office and over the telephone.
Conduct all hardware and software installation, configuration, maintenance, testing and troubleshooting.
Support applications including Microsoft Office 2010 and 2013, Quickbooks, Lacerte Accounting Software, Kaspersky Small Office Security Suite, and various financial applications.
Extensive Customer Service experience with all employees of the firm and outside vendors.
Designed effective solutions for network security, fault-tolerance, and remote access needs..
Allowed the firm to continue operations in early 2003 by designing a remote access solution using Symantec’s PCAnywhere for the firm’s owner.
Upgraded all workstations except two to Windows 10 in July 2016.
Setup remote access via VNC for the owner.
Responsible for security and redundancy of the network.
Crne’s Environmental Control 3/2011 – 7/2014
Northbrook, IL
Network Administrator and Consultant
Supported a network of two Windows 7 Professional laptops, one server running Windows Server 2012, and various mobile devices on-site and via remote access.
Supported and implemented wireless printing.
Setup remote access for the firm’s secretary for the first time to allow operations from home via VNC.
Recommended, installed and configured a new Dell Server running Windows Server 2012 in 2013 for remote access capabilities via Remote Desktop.
Configured simultaneous remote access via Remote Desktop for two secretaries.
Responsible for application support on the server including Microsoft Office 2013, Quickbooks, Anti-Virus software, and other applications.
Installed and supported ESC Mobile, an application designed for the HVAC industry to provide mobile dispatching to technicians in the field.
Responsible for security and redundancy of the network.
Completed weekly backups.
Created documentation of network configuration for the owner.
Harper College 4/2008 – 10/2009
Palatine, IL
Service Desk Consultant
Provided telephone and walk-in technical support for faculty/staff and students in a high-volume call center, averaging 90-120 calls a day.
Provided support for issues including Media Services, Operating Systems, Office 2003 and 2007, Telecom support, and provided assistance for clients calling off-campus.
Documented detailed service issues by creating Service Tickets and routing to appropriate groups and responsible for all client follow-up upon resolution.
Assisted clients with password resets using network tools such as Active Directory and Novell SYSCON, along with Luminus tools for Student accounts.
Worked extensively with the following applications: Citrix, Altris Carbon Copy remote control software, Windows XP, Office 2007 and Peregrine ServiceCenter ticket management system.
Glenview State Bank 9/1998 – 7/2006
Glenview, IL
Assistant Teller Supervisor
Responsible for providing excellent Customer Service to customers at the branch office and over the telephone.
Supervise a staff of 3-6 tellers assisting the Teller Supervisor and Branch Manager with daily operations.
Responsible for daily operations that include ensuring a high level of customer satisfaction, approving transactions, balancing vaults, resolving balancing issues, and overseeing proper closing of the facility on a nightly basis.
Technical and Professional Skills
Excellent oral and written communication skills, outstanding teamwork abilities, and strong problem-solving and leadership skills.
Detail-oriented and highly organized.
Strong foundation of physical network principles including cabling and connectors, Cisco switches and routers.
Complete understanding of desktop PC’s, laptops, and mobile devices including Android and iOS platforms.
Good working knowledge of network printers and wireless devices.
Strong working knowledge of Microsoft Windows operating systems including Windows XP, Windows 7, Windows Server 2003, Windows Server 2008, Windows Server 2012; and various Microsoft Office Suites including Office 2010 and 2013.
Good knowledge of Active Directory, TCP/IP, DHCP, DNS, Remote Desktop, Wi-Fi, Group Policy, IIS.
Education
Robert Morris University, Chicago, IL
Bachelor in Applied Sciences Degree, 2/2005. GPA: 3.94/4.0
Professional Certifications
CompTIA Security+, Code: ESEMFKWNLC1QCY4W. Valid 3-25-17 – 3-25-20
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