Ekam Jagpal

ac1yki@r.postjobfree.com zip: ***** Cell: 323-***-****

Summary

An IT Consultant Systems Engineer and a Systems Administrator in Information Technology with a solid record of accomplishments in a wide variety of environments which require outstanding technical, interpersonal and organizational skills.

Uniquely qualified with experience with major corporations as well as governmental agencies.

Advanced knowledge of Microsoft Exchange 2010, Windows Server 2012, 2008 and 2003, Windows 10, 8, 7, Vista and XP as well as Microsoft Office 2010 and Microsoft Outlook.

Considerable experience in Systems Network Engineering, Linux OS and Mac OS X. Highly dedicated to providing excellent service to internal and external customers.

Interested in a challenging position to utilize the full range of my capabilities, making key contributions to organizational productivity and cost-effective operations.

IT Training & Certification

Microsoft Certified Solutions Associate: Windows Server 2012

Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010

Microsoft Exchange Server 2010, Configuring

Windows Server 2008, MCITP Server Administrator

Cisco Certified Network Associate CCNA

Interconnecting Cisco Networking Devices

ITIL v2 Fundamentals Foundation Certificate

Microsoft Certified System Engineer + Security - 2007

Microsoft Certified System Engineer + Messaging - 2007

Red Hat Certified Engineer RHCE – 2007

Education

Griffith University, Brisbane, Australia

owww.griffith.edu.au

oMajor: Information Systems

oBachelor of Information Technology, 2005

Open Learning Institute, Brisbane, Australia

oBusiness Diploma, 1998

Microsoft Certification Validation

https://mcp.microsoft.com/Anonymous//Transcript/Validate

Transcript ID (917309) Access Code (year2014)

Professional Experience

Beach Point Capital Management, Santa Monica, CA 06/2016 – 04/2017

Sr Systems Engineer

Accomplishments:

Supported 100+ Users in LA, NYC, London and Luxembourg.

Citrix XenDesktop administration.

VMWare ESXi 4.0 – 6.0 implementation, configure and administration.

vCenter Server 6.5 implementation, configuration and administration.

Microsoft Windows 2012 r2 FTP Server implementation, configuration and administration.

Design, implement and configure Microsoft Windows 2012 virtual infrastructure.

Solely responsible for the implementation of Veeam backup solution.

EZE administration.

Planning and testing Disaster Recovery for LA site office.

Infrascale file backup administration.

Digital Guardian document management security administration.

Nimble Storage implementation, configuration and administration in LA and Chicago sites.

Star Compliance Server and desktop client implementation, configuration and administration.

Managing Active Directory, DHCP, DNS, File and Print Servers and Application Servers issues and requests

IMC, Los Angeles, CA 01/2015 – 04/2016 Sr Systems Engineer (Contract)

Accomplishments:

Senior System Administrators for Exchange 2010. Managing and resolving all issues for the eleven Exchange servers. Working with Exchange on a daily basis managing user mailboxes.

Solely responsible for the implementation and configuration of Microsoft Windows Server Update Service (WSUS)

Upgraded all remaining legacy Windows Server 2003 to Windows Server 2012.

Successfully implemented and configured ManageEngine OpManager . Responsible for Device Monitoring, Dashboard View, Threshold Settings, Email alerts and Report generation when requested by management.

Successfully Installed and configured Malwarebytes. Upgraded all end clients to new version and upgraded to new versions malware admin console.

Supported over 2000+ users in the field and users at Headquarters in LA, DC, and the UK.

Solely responsible for the implementation and configuration of Microsoft LYNC on premise and the administrator for adding and modifying all user accounts. SME administrator for all LYNC servers.

Installed and configured ESET AntiVirus admin console and deployed ESET endpoint protection to all end user clients.

Deployed Malwarebytes and ESET Antivirus to Servers and setup exclusions and resolve all related issues.

Troubleshoot and diagnose day to day network issues, from wifi to user network connection issues to moving switches and network cabling.

Created documentation for LYNC, OpManager, ESET, Malwarebytes, Exchange, and Admin tasks.

Provided an upgrade path from Vmware ESXi 5.0 to VMware 6.0 Created VM templates for new VM deployment.

Managing Active Directory, DHCP, DNS, File and Print Servers and Application Servers issues and requests in the form of tickets and project requests through the Dell KACE ticketing system.

Providing IT vendor support to resolve all IT related issues from ISP to various custom Applications to user workstations and server infrastructure and hardware.

AEG, Los Angeles, CA 11/2014 – 12/2014

Sr Systems Administrator (Contract)

Accomplishments:

Managing 400+ Windows 2000, 2003 and 2008 Servers in a mixed virtual and physical environment.

Monitoring and managing Active Directory, DHCP, DNS, File and Print Servers and Application Servers.

Creating and modifying AD accounts, creating security groups and setting permissions to company folders.

Assisting and resolving IT issues from level 1,2 & 3.

Managing and maintaining Microsoft Exchange 2010 with 30 DAG databases with 4000+ users.

Creating new email accounts, setting up Outlook 2010 clients and all mobile devices.

Resolving all MS Exchange issues and alerts.

Documented and provided an Office365 solution for China users.

Configuring Semantic Endpoint Protection Manager for server team admins to manage all Servers.

Resolving daily IT tickets in the Server Admin queue.

Liaising between 3rd party vendors and site locations to resolve server related issues.

Providing onsite support at datacenters as needed.

Providing after hours support on a 24hrs, 7days a week on a rotating scheduled roster.

TVG Consulting, Los Angeles, CA 05/2013 – 11/2014

Sr Systems Engineer

Accomplishments:

Windows Servers

Maintain approx. 400 physical and virtual servers across 10 different sites.

Setting up new folder permissions for groups and users for Active Directory

Creating new GPO to meet business needs. (eg-setting sleep mode off and disabling firewall settings).

Creating new work documentations on how to perform certain procedures.

Project manage several MS Offfice365 email migration from local exchange to cloud.

Project manage installing and configuring Exchange 2010 VM server.

Project manage build new Dell RXXX and configure new ESXi server and deploy and migrate from physical windows 2003 to ESXi VM Windows 2008 STD R2 servers.

Decommission Windows 2003 DC.

Decommission Exchange 2003 Std

Managing Backup Systems.

oDatto

oShadow Protect

oVeeam.

oAcronis Backup 11.5

Security Management

oAVG AntiVirus Business Edition 2013

oAVG Remote Administration - install and configure AVG Remote Console.

oAVG Windows worksations -Install and configure AVG on XP, Vista and Windows 7.

oUpgrade AVG Business 2012 to 2013

oMigrate AVG Admin console from old physical server to new VM server.

Firewall.

oInstall and configure Fortinet Firewalls.

oSetup Dual ISP connection for failover.

oSetup and configure remote access to Fortinet to remote manage it.

oSetup RDP and port forwarding to users’ desktops.

oUpgrading firmware when required.

oSupported FortiWiFi 60c, 60d, 30d,

oSupported Sonicwall firewall and migrated client over to Fortinet 30d

Allworx Business Phone Systems

oAllworx Certified Professional (ACP)

oSetup and Configure Allworx Phone Servers - 6x12 Server, 6x Server and 48 Server.

o Responsible for creating users, create message alias.

oSupporting Allworx handsets - 9224, 9212L, 9204, 9024G, 9202E,

oSupported Linksys and Grandsteam phones to work with Allworx system

ESXi Vmware

oSetup and configure new and existing servers with ESXi.

oCreate and configure 2008 and 2012 VM Servers to client specifications.

oUpgrade ESXi 5.1 to 5.5

oManage project to completion. Build an ESXi Dell R320 server, create two new Windows 2008 R2 Std server.

oManage project to completion. Build an ESXi Dell T420 server, create new Windows 2008 R2 Std.

Dell

oDell Certified - DPVS1109WBTT - Dell PowerVault Storage Technical v2

oInstalling and configuring Dell OpenManage Server Administration

oConfiguring and setup Dell Server for dedicated Datastore.

Second Son Consulting, Los Angeles, CA 03/2013

Systems Engineer (Contract)

Accomplishments:

Responsible for implementing and configuring PostgreSQL database for ScreenSteps so that both Mac and Windows users could access it.

I was also responsible for Implementing and Configuring LabTech.

To install these new systems I was required to install and configure two new Windows 2008 VM machines.

Part of the scope I was required to create new documentation, passwords, user accounts and provide training to internal users.

Techmedics, Los Angeles, CA 7/2011 -02/2013

Systems Engineer

Accomplishments:

Implemented Microsoft Exchange 2010 for various private sector organizations.

Project Managed all MS Exchange 2010, 2007 & 2003 projects.

Provided solutions and recommendations to clients on upgrading from a legacy system to a newer Exchange 2010 including DAG implementations for clients not using any email system.

Scoped, designed and then installed and implemented a completely new Exchange 2010 system.

Part of the Exchange upgrade, specked out and building new Dell servers as required for clients requirement.

Managed day-to-day services for various clients by providing Level 1, 2 & 3 tier support.

Office of the Attorney General, Brisbane, Australia 1/2011 -5/2011

Systems Engineer/ Administrator (Contract)

Accomplishments:

Managed level 3 issues over 5,000 virtual and physical users throughout Australia.

Made significant contributions: improved and streamlined a sophisticated IT system as a part of the Solution Services Team.

Implemented the System Center Operations Manager (SCOM) to replace the MOM legacy system.

Packaged SCOM console, using SMS and deployed it system-wide.

Built Windows Servers 2008 in ESX environment.

Managed IT for the central office as well as ten regional offices throughout Australia.

Installed printer and printer server protocols, set up security groups, mailbox rights and SOPHOS antivirus system.

QGC, A BG Group Business, Brisbane, Australia 10/2010 –1/2011

Systems Engineer (Contract)

Accomplishments:

Served Business Department customers to build new systems while managing existing systems during a time of merger and expansion.

Built VM Servers (Exchange Server, File Server, Internet Security Acceleration, Maximo Application Server, Monitoring Server, Print Server, Remote Access Server, Share Point Portal, SQL 2008 Server, Utility/Tools, Web Server).

Installed, configured and monitored Symantec Endpoint Protection.

Provided support to numerous sites within Australia as well as international sites in Thames Valley Park (UK) Mumbai (India) Houston, TX (USA – Corporate headquarters).

Toyota Tsusho South Pacific, Brisbane, Australia 6/2010 -9/2010 Systems Administrator (Contract)

Accomplishments:

Provided Symantec Backup Exec support including planning, configuration, backup and restore.

Provided ongoing maintenance support.

Assisted with migrating physical server to virtual server.

Configured users VPN settings and assisted users with VPN connections.

Provided System Administration support to users in Brisbane headquarters, Fiji, Papua (New Guinea), the Solomon Island, Vanuatu, Samoa, American Samoa and Tonga.

CBO, Brisbane, Australia 4/2010 -6/2010 Systems Engineer

Accomplishments:

Managed ESX Server with eleven VM machines, configured HP and Cisco switches and routers for laptops, desktops and printers.

Configured VPN and Remote Desktop, diagnosed LAN, WAN issues.

Performed routine services to maintain client websites in a wide variety of industries.

Provided outstanding customer service and support for proprietary systems.

Powerlink, Brisbane, Australia 6/2007 –4/2010

Systems Administrator

Accomplishments:

Provided support for 1000 users.

Worked with System Management Server (SMS) and the new SCCM to build laptops, desktop and CAD machines.

Assisted with the Corporate LAN Network which included two core switches and two distribution layer switches as well as up to fifty Cisco switches per network room across three locations.

Set up mobile devices, including PDAs such as BlackBerry, Treo and Nokia phones.

City of Redland Shire Council, Brisbane, Australia 2005 – 2006 IT Administrator/ Business Support Officer (2006) & Change Officer (2005)

Accomplishments:

Additional experience with the City of Redland Shire Council as IT Administrator/ Business Support Officer and Change Officer.

Provided support, trained and communicated to ensure smooth IT operations for the city’s administrative offices.

EPA Environmental Protection Agency, Brisbane, Australia 2005 - 2005

IT Help Desk

Accomplishments:

Entered the industry in help desk capacities, assuming increasingly responsible positions and receiving promotions due to outstanding performance.

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