Customer Service Representative

Nathaniel Malbrough

**** **** ********* ****, ******, AL

Home: 205-***-****

*********.*********@*****.***

Career Overview

Customer Service Representative - Client Relations - Data Entry -10+ years’ experience. Core Strengths

Conflict resolution Courteous demeanor

Strong organizational skills Strong client relations MS Windows proficient T elecommunication skills

Listening skills P roblem solver

Excellent communication skills

Customer Service

• Simply the best Extraordinary Customer Service 2003, 2004

• Simply the best Excellence in Work Performance 2006

• Simply the best Being a Team Player, Excelling in Work Performance, Exceeding Customer’s Expectations

• Achievers Club award 2005, 2006

Work Experience

Service Rep-Healthcare Solutions

Hoover, AL

June 2017 to present

service and deliver oxygen tanks and machines for customers Wire Technician – AT&T

Hoover, AL

November 2015 to May 2017

Install uverse voip internet and iptv as well solve issues regarding those services Broadband Installer – Charter Communications

Vestavia, AL

July 2014 to October 2015

Install and troubleshoot broadband cable tv, internet and phone service, and assist customers with products offered by Charter Communications

Technical Support Representative – Brighthouse Networks Homewood, AL

March 2012 to July 2014

Provide technical support for customers with cable, phone and internet problems as well as customer service billing inquiries and upselling new products.

Service Representative – AT&T

November 2000 to September 2011

Birmingham, AL

Provide customer service for an average of 30 calls per day, answering customer inquiries, solving problems, and processing customer requests.

Educational Background

Jefferson State Community College

Birmingham, AL, United States

Computer Science – Associates Degree-networking

140hrs of training in Certified Cisco Network Associate 40 contact hours in Voice over Internet Protocol

40 contact hours in IP-TV Convergent Technologies

Keywords

Customer service, Microsoft Office Suite, computer savvy, telecommunications, Computer Networking

Contact this candidate