Customer Service Insurance
Resume:
Karla E. Rodriguez
**** ****** **. *******, ** **090 832. 907. 5114 ***********@*******.***
Objective
To obtain a professional position that will enable me to use my strong communication, language, and organization skills. With over six years of customer service background, two and a half years of interpreting/translating, and my ability to work well with others, I believe I would be an essential employee.
Education/ Achievements
S. F. Austin High School [Graduated 2011]
Houston Community College 2011-2012
Skills
Fluent in English and Spanish
Cyracom certified interpreter
Knowledgeable with medical, legal, insurance, and financial terms in two working languages
Microsoft Word, Power Point, and Excel certified
Years of practicing exemplary customer service.
Organizing and scheduling appointments for a growing business
Adapting to unusual situations and learning quickly
Efficiency with time management, multitasking, and learning.
The ability to maintain composure during emergencies and while under pressure.
Experience
INTERPRETER CYRACOM [VOIANCE] 01/19/2016- CURRENT
With extensive passion and knowledge for the Hispanic culture and language, this job requires consecutive interpretation. Clients ranging from various clinics, hospitals, insurance companies, banks, lawyers, government owned institutions and more.
Excellent note taking and a passion for learning new terminology founded the structure to always be accurate and complete with each interpretation session while maintaining professionalism and composure.
VOLUNTEER CLINICA HISPANA 02/2015-01/2016
Registered patients, managed phone calls, scheduled appointments, confirmed insurance, and directed patients to various areas of the clinic.
SALES REPRESENTATIVE T-MOBILE [PANAM-AMTEL] 10/2013-01/2015
Handled payments, activated new accounts, and performed opening and closing duties for the store. Aimed to meet daily goals that were expected of me. Made sure to clean, organize daily sales reports and goals. Maintained a V.O.C (Voice of the customer) score of 4.5-6.0 on a 1-5 scale.
BAKER/HOSTESS/TRAINER CHEESECAKE FACTORY 11/201*-**-****
Assisted in the bakery, hosted tables, trained new employees, and educated current employees for new positions for the company.
ASSISTANT MANAGER DUVELZA SALON UNISEX 10/2009-08/2012
Scheduled clients, managed inventory, and coordinated cash flow. Made sure to enforce sanitation guidelines and guarantee customer satisfaction.
References
Monica Keller
7119 Glenridge Ln Richmond, TX 77469
Ivan Jimenez
Hemant Bahkta
7930 Gulf Fwy, Houston, TX 77017
Contact this candidate