Customer Service Sales, Receptionist, data entry specialist

Terri L. Walters

W**** Valley View Court Ixonia, WI 53036

414-***-**** ************@*****.***

SUMMARY

Industrious, hard-working, ambitious individual with background in small business, insurance, and managing people in a fast paced setting. Passion for excellence in the customer experience. Seeking environment where vision, optimism, and principled leadership are present.

WORK EXPERIENCE

C & R Lawn Care, Ixonia, WI December 1987-Present

Family-owned multi-seasonal services provider.

Office Manager

Prepare accounts receivable and accounts payable documents. Schedule crews. Prepare taxes.

Challenged to build business using various marketing techniques. Elevated customer count by 400%.

Under mounting completion in this sector, enhanced customer engagement with ‘personal touch’ thereby retaining all high value customers.

Arby’s Restaurant, Oconomowoc, WI, Culver’s Restaurant, Watertown, WI, Panera, Pewaukee, WI 2012-2017

Nationwide fast food restaurants

Shift Manager

Managed 11 and 15 employee crews. Provided customer service to maximize customer experience. Provided on shift invoicing, banking, and inventory control. Provided training to all new employees. ServSafe certified.

Updated raw material inventory form thereby reducing process of physical inventory time by 50%.

Wife/Homemaker 1997-2015

Responsible for raising two children and managing the affairs of a multi-faceted household. Held a number of part-time positions during this period.

Engineered Products, Elm Grove, WI 1996-1997

Engineered component manufacturer specializing in powdered metal and investment casting processes.

Office Manager

Provided clerical support for sales representatives and Vice-President

UNUM Insurance, Brookfield, WI 1990-1996

Disability, life, and Financial Protection Insurance provider.

Senior Sales Assistant

Designed rating and benefits plans. Prepared proposals for sales representatives. Trained junior sales staff. Achieved Employee of the Quarter.

EDUCATION

AS Secretarial Science, Waukesha County Technical College

COMMUNITY INVOLVEMENT

Various positions at local church including cashier and Handbell Choir participant.

Volunteer at local school, foremost ‘Room Mother’ for two grade school classes.

Contact this candidate