Customer Service Help Desk

SAMUEL D. RESTREPO

*** *** ****** ****** - *** **8, South Boston, MA 02127

Cell 617-***-**** email: *******@*******.***

AREAS OF TECHNICAL PROFICIENCY

Windows Server 2003 / 2008 / 2012R2, DHCP, WINS, TCP/IP, DNS, VPN, IIS7, MOSS 2007, Exchange Server 2007, Windows versions: 7 / 8 / 8.1 / 10, Windows Vista, Windows XP, Linux+, Installation and Troubleshooting of PC Hardware and Software. Office 2007 / 2010/ 2013 / 2016. Webpage Design with: WordPress, Joomla, Magento and PrestaShop. Android OS, VMware Workstation. Help Desk Customer Service Oriented.

EDUCATION:

Web-page Design with: Joomla, WordPress, PrestaShop and Magento (Self-Study)

Google Android OS 3.2 & 4.0.4 Junior Developer for tablets (Self-Study)

Passed 2 CompTIA Tests: A+ Core Hardware and Linux+ Professional (Self-Study)

Passed 7 Microsoft Tests toward Certification of Windows Server 2003 (Self-Study)

National University of Colombia, Medellin, Colombia, South America

Earned Civil Engineering 4yr degree. Major in concrete buildings and abstract mathematics.

CERTIFICATIONS & TESTS: COMPTIA: A+ Core Hardware and Linux+ Professional

LANGUAGES: Native Spanish speaker fluent in English, both in writing and speech.

WORK EXPERIENCE

2014 - Now pursuing opportunities of employment as IT Analyst / Network and Desktop Support in the Greater Boston Area.

2007 – 2014 Freelancing web-design for several clients including a property management of apartment rentals Rooting of Android OS 3.2 & 4.0.4 for tablets and smart-phones, ClockworkMod Backup & Recovery and memory optimization. VMware workstation; Ecommerce web-design using software packages Magento, PrestaShop, OpenCart. Contributing in technology forum XDA-Developers and other forums dedicated to tablets and smartphones. Microsoft Beta-Tester. Imaging computers with Acronis True Image, ImgBurn and Microsoft Deployment Toolkit. Run a webserver from a PC using WampServer / XAMPP / LAMP with MySQL, PHP and Apache. A sample of the web-design is http://technistore.zapto.org/estefy

2000 – 2002 Portalactivo - Computers and typewriters repair shop, Colombia, South America.

Webpage design, Windows XP/Vista, Linux Ubuntu and Linux OpenSuSe on new computers.

03/99 – 01/00 Payette Associates, Inc. 285 Summer St. Boston, MA. 02110

Windows NT Administration. New windows accounts, Windows 95/98/2000. (Contract)

02/99 – 03/99 Pearson Educations, 160 Gould St., Needham, MA 02194

Help Desk Support migrating cc-mail to MS-Outlook98. Imaging using Ghost. (Contract)

02/98 – 02/98 NEN Life Science, Inc., 549 Albany St., Boston, MA 02111

Windows 95, Windows NT 4.0 and Novell 3.12 Network, Office 97 and Telnet Applications.

10/97 – 12/97 Cahner’s Publishing Inc., 275 Washington St., Newton, MA 02158

Web page technician, cutting and pasting text for “Broadcasting & Cable” magazine. (Contract)

08/97 – 08/97 Wellington Management Company, Boston, MA. 02111

Windows NT 4.0 Installations, Network cards configuration, Printer troubleshooting. (Contract)

02/97 – 06/97 Earth Tech -Whitman and Howard Inc., 196 Baker Ave., West Concord, MA.

Software Installation, Hardware repairs. Connecting clients to a Novell 3.12 server. (Contract)

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