Customer Service Representative

Tessa Englert

*** **** ***

West Mifflin, PA ****2

412-***-**** (H) 412-***-****(C)

Email: ********@*****.***

EDUCATION

West Mifflin Area High School

WORK EXPERIENCE

Lyft

Pittsburgh, PA 15219. October 2016-Present

PNC Bank IRA Operations April 2016-September 2016

Pittsburgh,PA 15219 888-***-****

Customer Service Representative/Processing Work

Incoming calls from PNC Branches and customers, technical support, and billing.

Help Beneficiaries get their pay out from a passed away client.

Alorica 412-***-**** December 2014-March 2016

West Mifflin, PA 15122

Customer Service Representative/ incoming call center

Incoming calls including; Technical Support, Billing, Programming, and Upselling.

Consistently earn monthly bonuses

Meets quality standards every month

Promotion to split call/chat team October 2015

Customer service representative via typing

OK Grocery- Warehouse Worker 412-***-**** June 2014 – September 2014

Pittsburgh, PA 15205 inability to sustain lifting quotas

Build pallets for Giant Eagle stores; Fill orders using a headset and pallet jack

McDonalds 412-***-****

West Mifflin 15122 at Wal-Mart November 2013 – June 2014

Cashier; server better opportunities/ more hours

Dollar General 412-***-**** August 2013 – November 2013

West Mifflin, PA 15122 better opportunities

Greet Customers; Stock Shelves; Cashier (cash, debit, credit cards, gift cards)

Rock Bottom Brewery - Hostess 412- 462-2739 February 2012 – May 2012

Homestead, PA 15120 Family maters

Greet customers; co-ordinate seating chart; seat customers, restaurant cleaning at closing

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