Test Cases Customer Service

Martha D. Ngo

**** ****** ***** ac1yel@r.postjobfree.com

San Jose CA 95132 408-***-****

OBJECTIVE

Obtain a position in SQA Tester that challenges my QA-related experience and encourages professional growth.

Summary of Skills

10 + Years of industry experience in the area of Software Testing including Software embedded Testing (Manual and Automation) with a solid understanding of Test Planning, Test Design, Test Execution and Defect Reporting and Tracking

Firmed knowledge of different phases of Software Testing and Software Development Life Cycle

Experience in Networking Applications and Embedded System Software Testing

Analyzed test results, Bug Isolation, Bug Tracking using EPR bug reporting System

Good Understanding of TCP/IP protocols such as DNS, DHCP and NAT

Experience of setting up a local network with DNS, DHCP for testing Echelon Networking Applications and Network Devices

2+ Years of experience in Web Application Testing (Automation) using Python Selenium, PyCharm, PyTest and FireBug. Experience in Data driven Testing and Well versed with Handling Elements in Selenium WebDriver

Knowledge in DB concepts and Experiences in different RDBM’s like MySQL

Experience with Performance Testing, Load Testing using JMeter

Self-motivated and dependable professional, with a high commitment to quality who is recognized for working well with others, a positive attitude and strong work ethic and ability to multi-task in a fast-paced environment

Operating System Linux and Windows

Language Python, HTML, Visual Basic

Automation Tool Selenium, PyTest, SOAPUI, JMeter,

Shell, Batch files, SilkTest, LonMaker Scripting

DataBase MS Access, MySQL, ODBC driver

Education & Training

B.S. Computer Engineering, SJSU

Other Courses

API/Web Services testing with SoapUI

Shell Programming

Ethical Hacking and Network Security

Cisco Internetwork Troubleshooting and Router Configuration

PROJECTS

i.LON600 Lonworks/IP-852 Router

i.LON600 Lonworks/IP Server is a router that uses IP as a standard LonWorks channel to allow LonWorkds devices such as pumps, motors, valves, sensors and lights to be securely configured, monitored and controlled over IP or Ethernet. Responsibilities:

Generated Test Plans, Test Cases based on User Requirements and Functional Specification

Designed Test Beds, Setup Test Labs and LAN with DHCP, DNS & NAT to test the router

Performed Functional, Integrated and System Testing.

LonMaker For Windows Application

LonMaker is an LNS based networking management tool which provides full network binding and management functionality to bind any nodes on a LonWorks network. Responsibilities:

Designed Test Plans, Test Cases for Network Design Tool, Network Installation Tool and Network Maintenance Tool.

Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data.

Involved in Setting up Large Network, Test Labs for concurrency and Load Tesing

Generated Test automation using in-house LonMaker Scripting Language and SilkTest.

Participated in smoke testing, GUI, Concurrency, Compatibility and regression testing.

LonScanner FX Protocol Analyzer

LonScanner is an easy-to-use Windows tool that lets manufacturers, system integrators and end users observe, analyze and diagnose the behavior of LonWorks Network. Responsibilities:

Generated Test Scenarios and Test Cases based on Functional Specifications and User Stories.

Setup Test labs and performed functional, usability testing, Integration, System Testing.

Generated Batch files to run Duration/Stress Testing.

NES Provisioning Tool

NES Provisioning is a tool that allows users to create projects, setup, configure and commission devices (Digital Meter). Responsibilities:

Generated Test Plans, Test Cases and Test Scenarios. Setup test labs to run test cases.

Stuph Web application

Involved in development of automation framework using Python Selenium WebDriver.

Designed Test Plans, Test Cases based on Functional Specifications.

Generated Test scripts using Element locators, Python Selenium WebDriver and PyTest.

Conduced Acceptance Testing, Functional, GUI and Regression Testing.

Performed Performance and Load testing using JMeter.

LonWork Licensing Tools

Project description: LonWork Licensing Tools is a complete web based allowing users to activate, modify, validate and return licenses. Responsibilities:

Generated Test Plans, Test Scenarios, Test Cases based on Functional Specification

Designed Test scripts using Python Selenium WebDriver, PyTest and FireBug

Involved in UI, Functional and Regression Testing using Selenium Webdriver

Customer Service/Management/Problem Solving

Managed and directed overall operations to ensure smooth operation that contribute to good services and customer satisfaction for Family business.

Ensured that the goods meet an acceptable standard and generates positive feedback from customers. Scheduling, supervising and directing staff as needed

EMPLOYMENT HISTORY

STUPH Technology, Sunnyvale CA Nov 2015 – Mar 2017

SQA Tester

LA PIZZA, Modesto CA 2012 – Nov 2015

Operation Manager for Family Business

ECHELON CORP. San Jose, CA 2001- June 1012

System Test/SQA Engineer

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