Technical Writer Management

RON BAXTER

***** *********** ****., ****, ** **449 713-***-**** **********@***.***

SUMMARY

Information Management – Exemplary, self-driven information manager highly experienced in documentation, graphic arts, and the total publication life-cycle from conception to publication for both print and web-based documents.

Project Management – Managed equipment retrofit projects and technical documentation development. Spearheaded team responsible for evaluating Mil-Spec compliance of third-party generated technical documentation for large-scale military procurement programs.

COMPUTER SKILLS

Software

XML

Microsoft Word

Lotus Notes

SharePoint

Paint Shop Pro

EXPERIENCE

July 2011 to November 2015

Aug 2010 to Apr 2011

Technical Product Specification Writer, Hewlett-Packard, Product Support Group (PSG) Notebook Total Customer Experience and Quality (TCE/Q) through Aquent. Houston, TX.

Tools used: XML, SharePoint, Concentra, Snag-it, and Paint Shop Pro.

Creates user-friendly product specification for HP web content to reduce agent calls and increase customer satisfaction (CSAT) ratings.

Uses XML, Windows 8 and 8.1 to create technical specifications for al HP notebook computers.

Halliburton, SAP Basis Group through Facilitek Services, Houston, TX

Revised over 600 outdated SAP agent scripts and procedures.

Documented current IT policies.

Jun 2008 to Jul 2009

Technical Content Writer, Hewlett-Packard, Product Support Group (PSG) Notebook Total Customer Experience and Quality (TCE/Q) through Aquent. Houston, TX.

Created user-friendly web content to reduce agent calls and increase customer satisfaction (CSAT) ratings.

Developed Learning Centers on various topics (e.g., networking, backup and recovery) for the OEM Windows Help version that comes pre-installed on HP notebook PCs (Windows Vista and soon, Windows 7). Integrated HP Learning Centers for incorporation into the larger Microsoft Windows Help and Support application.

Created new Help documentation in XML and MAML for HP notebooks with the Microsoft Vista operating system and Windows 7 implementation. Adapted legacy documentation to current needs and generated new content by testing on HP computers with Windows 7 release candidate.

Used XML, Windows Vista, and departmental style sheets, and proprietary MAML (Microsoft) code to meet HP guidelines for style and tone, as well as to match standards for global clean English.

Nov 2007 to Feb 2008

Technical Writer, Huntsman Chemical, IT Support, through RSA. The Woodlands, TX

Documented current IT policies and procedures prior to a company merger.

Nov 1997 to Sep 2007

Senior Technical Writer, Texas Instruments Inc., DSP Development Group, Stafford, Texas

Wrote and edited large technical data manuals and user reference guides for digital signal processors (DSPs) that were used in commercial cellular phones, digital still cameras, and other wireless products

Tools used: Quicksilver (Interleaf for PCs), FrameMaker, Microsoft Office, Outlook, Corel Designer, and a proprietary Technical Information Management System (TIMS) using XML

EDUCATION

1992

MBA - Nova Southeastern University, Davie, FL

1988

BS Professional Management - Nova Southeastern University, Davie, FL

MILITARY

June 1960 to Aug 1980

United States Air Force, TSgt. (Retired)

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