High School Customer

Professional Summary

A college student with strong leadership and relationship-building skills. I'm willing to always learn something new in any Industry.

Skills

Extensive food/beverage knowledge

Management and leadership experience

Kitchen management

Food Standards enforcement

General knowledge of computer software

Strong client-interaction skills

Opening and closing procedures

Menu structuring familiarity

Logging temperatures of food items

Work History

Barista- 12/2015 to 12/2016

Hyatt Regency - Indianapolis Indiana

Worked directly with customers while communicating with other team members to ensure drinks were being prepared on time and correctly.

Responsible for connecting with customers in a friendly professional manner.

Assemble perfect Starbucks drink while fallowing safety and sanitation policies.

Guided guests through new drinks while demonstrating thorough knowledge of every drink.

Opening and closing the store and ensuring we set the next shift for success.

Successfully provide positive and productive performance

Shift Manager, 05/2013 to 11/2015

McDonalds - Indianapolis, Indiana

Responsible for successfully managing $15,000 shifts with 10-15 people each shift. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transaction reports every hour. Also trained kitchen staff on proper use of equipment, food handling, and portion sizing. Drove food cost down to 20% by effectively improving inventory procedures and reducing spoilage levels on my shifts. Communicated with other kitchen team members to ensure food was being prepared on time and correctly. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Managed the crew staff and ensured proper set-up, food preparation, kitchen and lobby clean up and proper shut down.

PNC

Teller- Indianapolis, Indiana

Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.

Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Apply product and procedural knowledge to solve customer's problems.

Adhere to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Education

Cathedral High School - Indiana

Irvington Community High School - Indiana - Class of 2104

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