Technical Support Help Desk

Experience

Apple Care, Norcross

Technical Support Representative/ Customer Care

**/****- *******

Resolve and troubleshoot issues related to company hardware and software including desktops and laptops.

Manage issues via tickets in our help desk system to ensure issues are resolved promptly and tickets are cleared.

Operate in multiple systems and databases as required.

Remotely triage and assist users

Escalates, for higher order support, to technical leadership and Management.

CarMax, Kennesaw

Inventory Associate

03/2012- 02-/2014

Computerized tracking of inventory

Receiving, staging and prepping inventory

Quality control checks and facility and ground maintenance

Education

Hiram High School, Hiram, GA

(Graduate)

Concentration in Marketing and Business Management

Skills

Reliable, hard worker, fast learner, enthusiastic, cooperative, and a team player

Excellent communication and interpersonal skills.

Microsoft Word, Excel, PowerPoint.

Ability to effectively communicate both verbally and in writing.

Data analysis

Technical troubleshooting SW and HW.

References

Available upon request.

Contact this candidate