Customer Service Representative

Melissa B. English

317-***-**** • **** S. East St. Indianapolis IN 46225

ac1yc2@r.postjobfree.com

PROFESSIONAL SUMMARY

•Experienced in customer service and excellent written and verbal skills

•Proficient in Microsoft Office and call center software and procedures

•Excellent at research and problem-solving

WORK EXPERIENCE

English Excavating Inc.

Administrative Assistant, Indianapolis, IN (June 2016 - Present)

Receptionist, routed incoming calls to contractors for estimates, called utility companies

for locates, inspections, and confirmations

American Specialty Health, Inc.

Eligibility Specialist, Carmel, IN (Jan 2016 – April 2016)

•Verifying and determining eligibility for member and practitioners for inbound calls

•Providing Services offered through ASH as discounts for members

Express Scripts Inc.

Customer Service Representative, Indianapolis, IN (Dec 2013 – Aug 2015)

•Assisted customers with billing and reimbursement via the inbound call center

•Referred patients to medication representatives and verified patient information by researching in 8 data bases for billing and insurance information

H&R Block Tax Professionals

Customer Service Representative, Indianapolis, IN (Jan 2013 - April 2013)

•Managed front desk and assisted customers with scheduling

•Executed transactions through the POS system

Indiana Underground Plant Protection Services

Damage Control Specialist, Indianapolis, IN (Feb 2011 – Oct 2011)

•Assisted customers with issues regarding underground utility lines on property via 80+ phone calls daily

•Researched city maps to insure correct location by township

Community Hospital South

Concierge Escort, Indianapolis, IN (Jan 2010 and Nov 2010)

•Managed and maintained reception desk for hospital guests and patients

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EDUCATION

•Indiana University Purdue University Indianapolis

Paralegal, Medical Billing, and Coding 2001-2003

•Indiana University Bloomington

Bachelor of Arts in Home Economics 1974-1978

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