Director Information Technology, Help Desk Manager, Traininer

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Profile

Dynamic **-year technology career reflecting experience in networking support, project management and technology staff management.

Experience

SaintA, Inc.

Director of Information Technology 2011-2016

Responsible for the management and supervision of the technology department including the management of six full-time employees as well as consultants, interns and temporary employees. Responsible for purchase, installation, maintenance and support of technology equipment for multiple locations.

Key Accomplishments:

Implemented new help desk software and established a help line. Established processes and methods for providing support. Provided training to all staff including technology staff.

Expansion of wireless network at three locations.

Conversion of 20-year-old phone system to VOIP phone system.

Conversion of physical servers to virtualized servers.

Developed a replacement cycle for all technology equipment.

Increased security with replacement of firewall and Internet Content Filter.

Provided secure external access to network via VPN services.

Upgrade and expansion of door security system at two locations.

Installation of security camera system.

Served on several committees including senior management team, operations team and chaired the technology functional committee.

School District of New Berlin

District Network Engineer 2001-2011

Responsible for the installation, management and support of District’s network systems including but not limited to servers, desktops, wireless, firewall, Internet content filter, network copiers/printers, VPN, etc. Also responsible for management and supervision of seven District technology staff and multiple locations.. Responsible for vendor relations, purchasing and management of technology budget and projects.

Key Accomplishments:

Expansion of wireless network at middle/high schools.

Conversion of physical servers to virtualized servers.

Increased security with replacement of firewall and Internet content filter.

Provided secure external access to network via VPN services and cloud based software.

Provided support and management of all district technology including computers, printer/scanners, video conferencing systems, interactive white boards, wireless network equipment, security cameras and more.

Paragon Development Systems, Systems Engineer 1995-2001

Responsible for project management and installation and support of servers, desktops and other related peripherals for multiple clients including but not limited to the School District of New Berlin and Milwaukee Public Schools.

Education

ExecuTrain 1995-2005

Obtained Novell Certified Engineer certification. Completed Microsoft certification coursework.

MBTI 1986

Obtained Word Processing Specialist Certificate

Mumford High School 1982

Diploma

Skills

Strong unyielding commitment to the customer experience.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Ability to take ownership of assigned projects and bring them to completion with minimal oversight.

Proven analytical and troubleshooting ability.

Proven ability to thrive and collaborate in a team-oriented environment.

Strong interpersonal skills, conflict-resolution ability and relationship-building aptitude.

Ability to interact and affectively communicate with staff, customers and vendors at all levels.

Highly self-motivated with excellent time management and prioritization skills.

Ability to provide leadership, mentorship and direction to staff.

Ability to analyze technology needs and bring them in line with the organization’s business plan.

Hands-on technology support including but not limited to management of Active Directory resources and security, Cisco and Toshiba VOIP systems, Stanley door security systems, Axess security camera systems, Managed Engine help desk system, Cisco and Meraki wireless access control systems, etc.

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