Tier 2 Technical Support
Resume:
Jesus Ocegueda
Long Beach, California *****
***************@*****.***
EDUCATION
CompTIA A+ certified
June 2016
Long Beach City College Long Beach, California United States Computer Science
2014 - 2016
OBJECTIVE
Quality driven individual who constantly exceeds productivity goals. Bilingual with exceptional customer service skills. Passionate about computers whether it be software or hardware. Talented Computer Technician seeking an IT position supporting end users. SKILLS
Strong problem solving ability
High customer service standards
Hardware and software troubleshooting skills
Strong communication skills
Microsoft Office Suite
Windows 7/10
Active Directory
TCP / IP Protocols
WORK EXPERIENCE
SkyBell Technologies, Irvine, California United States Tier 2 Technical Support
02/2017 - Present
Supported end users with over the phone and ticket services.
Assisted users with network and router configuration.
Troubleshooting hardware and software issues.
Handled ticket and call escalations.
Handled new hire technical training.
Troubleshooting issues on Android and iOS devices. Dell/Boeing, Long Beach, California United States
Field Technician
10/2016 - 02/2017
Assisted users with creating and restoring backups
Installed new peripherals and fixed settings
Troubleshooting with user hardware and software issues
Restore settings to user preference
Installed new hardware and software
Miles Technologies, Long Beach, California United States IT Consultant
09/2016 - Present
Visit customers in the Los Angeles Area when an onsite presence is needed
Troubleshoot and resolve computer and network related problems
Implement new technology with the assistance of remote personnel
Identify technology solutions based on analysis of customer support needs
Strong and consistent communication with customers
Contact this candidate