Customer Service Data Entry

Keema Wall

Contact Information: Mobile number 267-***-****

Email: *****.*******@*****.***

Summary

Motivated worker with 15+ years of experience working with Reed Technology. Independent worker with high energy and great communication skills. Reliable and able to work with little oversight and collaborate in team environments.

Core Competencies

Detailed and Organized

Cost Efficient

Customer Service

Efficient

Service-minded

Experience

Reed Technology/ LexisNexis August 2000- Current

Horsham, PA

Header Position (2000-2006)

Responsibilities

• Transcribes data from source documents according to established procedures and rules.

• Verifies data entered with source documents, checks for compliance with composition codes and style rules and corrects all typographical errors and missing or repeated data.

• Operates tracking system to print, add appropriate ID and perform other tracking functions as required.

• Troubleshoots production problems and takes corrective action when necessary.

• May recommend changes in programs, routines and quality control standards to improve efficiency within the team environment.

• Investigates data that is unclear to produce a quality product.

• Assists in training new employees when requested.

• Interacts with other team members and external customers in a professional manner.

• Prepares and maintains quality feedback and other statistical records within the department.

• Assists external departments with production and statistical information when required.

Senior Editor (2006-Current)

Responsibilities

Preparing patent files for data entry by performing a variety of tasks.

Research of all data elements to be published and verifying the accuracy of data,

Assembling all required Header, Drawings, CWU, and Text documents, examining text, marking text and solving problems

May assist in training new employees when requested

Performs job according to current ISO procedures.

Participates in periodic team meetings, activities and projects.

Interacts with others in a professional manner.

May multitask between several departments as needed.

May assist in the writing and maintaining of manuals and/or work instructions.

Searches entire application file locating all pages with live patent text; Sorts and assembles pages in a prescribed sequence.

School Information

Neshaminy High School

Obtained Diploma in 1995

University of Phoenix

2016- Present

Criminal Justice Major

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