Human Resources Customer Service

Shannon Marie Nappi

**** ***** ****** ********* 4-804-***-****

Richmond, VA 23220 *********@*****.***

EDUCATION

Virginia Commonwealth University August 2015-Present

Bachelors of Science in Business

Concentration in Human Resources

J. Sargent Reynolds Community College August 2013- May 2015

Associates of Science

Cum Laude

Varina High School June 2013

Advanced Diploma

PROFESSIONAL EXPERIENCE

Essex Bank August 2016 – Present

Administrative Assistant- Human Resources

Responsible for providing full support to the Human Resources and Training Department within the Bank while communicating and coordinating effectively with various departments.

Reconcile benefit invoices and provide allocated spreadsheets to accounting

Audit procedures and assist with payroll functions

Utilizes ADP to generate performance reviews and run reports capturing HR metrics

Implement enhancement of Performance Dashboard in ADP

Aid with New Hire Orientation and schedule orders for Bank apparel

Shift Supervisor August 2015 – June 2016

Sheetz Convenient Store, Ashland, Virginia

Responsible for providing total customer focus while promoting a clean and friendly environment for customers and employees.

Train and coach employees in all food safe areas such as appropriate temperatures, and proper sanitary conditions

Delegate tasks to manage employees effectively throughout each shift

Ensure that proper merchandise is ordered and rotated for greatest customer satisfaction

Perform daily processing to ensure that all monetary drops registers balance

Bookkeeper October 2013 – October 2016

Strother’s Bookkeeping & Tax Services, LLC. Richmond, Virginia

Paid Internship

Responsible for providing excellent customer service while completing standard bookkeeping and payroll for monthly clients.

Perform basic bookkeeping tasks and complete financial statements for tax preparers

Cordially answer phones and greet customers

Provides administrative support for mailing newsletters advertising tax services to ensure new consumer business and customer retention

ORGANIZATIONS

VCU SHRM January 2016 – Present

CERTIFICATIONS

Bookkeeping

ServSafe

REFERENCES

Available upon request

References:

Available Upon Request

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