Customer Service Software Developer

Steve Miller

Pittsburgh, Pennsylvania *****

https://www.linkedin.com/in/steve-miller-ce/ • 724-***-**** • *****.******.**@*****.***

Lead Programmer Analyst

10+ years’ success streamlining and improving critical business applications

Highly technical, hands-on Lead Programmer Analyst with a wealth of knowledge and skills in all areas of software development, application customization, and process automation. Improve internal and external business teams’ performance and output through the design and launch of innovative solutions. Collaboratively build and lead project teams through hands-on and on-the-job training activities.

Electronic Data Management Systems / Project Management / End-User Training

Subject Matter Expertise / Client Support, Technical Troubleshooting, & Advanced Problem Solving

TECHNICAL PROFICIENCIES

Skills:

Object-Oriented Analysis & Design, Data Migration, Java, Documentum (Webtop/content server/CSSAP/xPlore), Perl, Shell Scripting, Technical Documentation, C#, Linux, Netbeans, Basic, SQL, Vim, C++, WebLogic, Tomcat, XML, Unix, Visual Studio

PROFESSIONAL EXPERIENCE

Lead Programmer Analyst (6/2012 – Present) Westinghouse Electric Company, Cranberry Twp., PA

Remain versatile and serve in a variety of different roles including Software Developer, Enterprise Application Owner, and Subject Matter Expert. Launch solutions for internal and external EDMS customers that manage the interface between document management and SAP systems.

Key Achievements:

Institute the use of the Documentum xPlore tool with full-text search capability. Slash search time by 80% and boost the ingestion rate by nearly 200%.

Author a unique migration tool in Java that has since migrated nearly 20M+ documents throughout the system. Avoid purchasing an external tool and save nearly $500k in operating costs.

Quickly and accurately process customer document download requests through the launch of a Docbasic script. Increase the rate at which users can download/access information by an order of magnitude.

Revive a legacy application and successfully integrate it into a modern environment. Gain additional administrative control, transparency, and productivity in the process.

Senior Engineer (6/2009 – 6/2012) Westinghouse Electric Company, Cranberry Twp., PA

Served in a multitude of roles including Software Developer, Customer Support Specialist, Trainer, and Documentation Lead. Spearheaded project management, upgrade, and customer service initiatives.

Key Achievements:

Facilitated an interesting and informative teleconference-based training session for upgrade-related topics for 10,000+ users. Achieved an average attendee assessment of >4.5/5.

Constructed a desktop application that streamlined and consolidated the scanning of approved documents into the system. Realized a fivefold increase in speed/processing rate.

Frequently met with project teams and tracked their deliverable progress throughout the software development lifecycle. Removed roadblocks that hindered forward progress.

Engineer (5/2007 – 6/2009) Westinghouse Electric Company, Cranberry Twp., PA

Directly developed and supported the continuing success of a globally available EDMS. Earned a spot as project lead for the FAST Search, and Content Services for SAP applications.

Key Achievements:

Simplified report generation by utilizing Java customization in Documentum Webtop. Reduced report generation activities to a single-click function.

Streamlined and automated daily backups through the creation of a cron script. Virtually eliminated manual intervention and boosted team productivity by approximately 15%.

Effectively managed the interface between the two largest enterprise systems in the organization. Ensured data was transferred and shared in a confidential and secure manner.

EDUCATION AND TRAINING

Bachelor of Science in Computer Engineering (2007)

Pennsylvania State University – The Behrend College, State College, Pennsylvania

Honors & Awards

Westinghouse Signature Award of Excellence – Enterprise System Upgrade (2008)

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