Customer Service Accounts Receivable

YARITZIA TOLEDO

**** *** *********** **, ******* Salem, NC 27107, Tel# 336-***-****, Email: ***********@*****.***

Bilingual Customer Service professional with over 16 years’ experience in the area of consumer relations. Ability to build strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Ability to work effectively with all levels of management, customers, and peers. Proven capacity to assist management with employee training and coaching.

SKILLS SUMMARY

Proactive customer service, serving as a liaison between internal and external customers.

Excellent telephone presence and effective interpersonal skills.

Ability to grasp thorough understanding of product features to better serve customers.

Computer experience includes MS Word, Excel, Outlook, PowerPoint

PROFESSIONAL BACKGROUND

Customer Service Professional

Manpower @ Blue Cross and Blue Shield, Winston Salem, NC 2016-2017

Assist members with health insurance needs during open enrollment

Directing the members on who to contact for subsidies

Assist members with finding an in network place of service

Assist with health insurance benefit information

AR- Finance Customer Management Coordinator- Trade Resolution Agent

IBM, Winston- Salem, NC 2015- 2016

Responsible for researching customer disputes/inquiries within set service level agreements including but not limited to: Pricing, Missing Payments, Missing Invoices

Execute the necessary process and account adjustments.

Process adjustment s when needed or rebill customers depending on the dispute response

Work closely with internal/external partners to ensure accurate and timely communication

AR- Finance Customer Management Coordinator- Utility Specialist/ Trainer

IBM, Winston- Salem, NC 2014-2015

Facilitate new hire on boarding training and preparation manuals.

Assist with Quality and Audits

Determine appropriate action while providing accounts receivable support for both internal and external customers.

Efficiently multi-tasked processing emails, assisting team mates as 2nd tier supervisor and assisting customers on inbound calls

Financial Customer Management Coordinator- Call Center Inbound

PEPSICO, Winston Salem, NC 2009 to 2014

Determine appropriate action while providing accounts receivable support for both internal and external customers.

Utilize technology tools to document request, resolution, referrals and follow up

Conduct account research and analysis to determine credit worthiness and customer account terms.

Execute the necessary process and account adjustments.

Interact with customers to resolve outstanding issues, disputes, and complaints.

Provide customer with account information regarding payments, past due balance, and invoicing

Patient Account Representative

HCA Patient Account Services, Palm Harbor, FL 2007 to 2009

Performed all aspects of customer support, including answering telephones, coordinating billing, and providing account details within HIPPA guidelines.

Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.

Reviewed patient accounts and determined appropriate billing distributions.

Reviewed past due bills and maintained follow up on past due accounts.

Provided necessary preparation of documentation for timely billing guidelines

EDUCATION

Milwaukee Area Technical College (MATC) Milwaukee, WI 1998-2001

Travel Industry Training

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