Customer Service Sales Representative

YASMEEN H. ZAYED

C: +1-734-***-**** ************@*******.*** www.linkedin.com/in/yasmeen-zayed-15b274b4/ PROFESSIONAL SUMMARY

Patient-service oriented pharmacist with 9-years of experience. I've had experience in both business settings as a business development senior and clinical settings through hospitals and medication therapy management in retail pharmacies. Providing health services is my passion and l always make sure I maintain excellent relationships with colleagues and customers.

LICENSES

Michigan Good standing and Active Pharmacist and preceptor license Florida Pharmacist license-Pending

Florida Pharmacist Intern -Active

SKILL HIGHLIGHTS

• EasyFILL-PRN Rx system & RX30 • Team Player with abilities to lead,

• Outcomes MTM command and apply beneficial changes.

• MIRIXA MTM • Punctual, Presentable and very well organized

• MS office package:

Outlook, Word, Excel, Access and Power Point

• Strength in quickly understanding and learning

what's to be done and getting it done perfectly

PROFESSIONAL EXPERIENCE

10/2014 to 5/2017 Pharmacy Manager

Kroger Pharmacy - Ypsilanti, MI

• Managing drug inventory levels, resulting in reduction of unneeded inventory by 80k in 2 years.

• Caring for senior residents in a nearby facility by consultation, immunization and resolving pharmacy related issues.

• Recruiting, training and licensing technicians through LARA.

• Intense 2-week training for newly hired pharmacist.

• Implementing new guidelines and processes in workflow to minimize errors.

• Providing exceptional customer service including medication counseling and medication therapy management.

• Proper insurance billing including Medicare, Medicaid and private insurance.

• Handling and managing 340B orders.

05/2013 to 09/2014 Staff Pharmacist

CVS Health - Ypsilanti, MI

• Worked with head pharmacist to maintain proper medication and supply inventory.

• Communicated with hospitals and doctors to check medication lists and advised therapy changes.

• Provided patient with medication education and counseling. 06/2012 to 01/2013 Pharmacy Intern

Big House Independent Pharmacy – Ann Arbor, MI

• Worked with physicians hand in hand to provide the best therapy to patient.

• Counseled patient on medications prescribed.

• Dispensed and compounded medications.

06/2010 to 10/2011 Business Development Senior

Sukhtian Association- TABUK Pharmaceuticals – Amman, Jordan

• Found potential prospects for appropriate pharmaceutical partners and analyzed opportunities.

• Coordinated with internal development, physician and business leads to keep them apprised on each deal's progress through the deal cycle and ensured alignment.

• Brought forward opportunities to appropriate regional and operational resource.

• Built relationships internally and with prospective partners to gain buy-in on and adherence to agreed-upon timeframes for actions and/or decisions. 07/2009 to 06/2010 Staff Pharmacist

"Pharmacy One" Pharmaceutical Group – Amman, Jordan

• Gained experience at one of the biggest branches of their 45 pharmacies chain around the Kingdom.

• Acquired knowledge in local and international drugs. 01/2007 to 01/2008 Community Sales Representative

Bayer® - Khoury Drug Store – Amman, Jordan

• Participated in a marketing campaign that involved promoting a wide range of Bayer Health Care products.

• Managing diseases with patients including immunity support and diabetic care. EDUCATION AND TRAINING

06/2009 • Bachelor of Science University of Jordan 07/2007 • Communication Skills “Training of Trainers” Certificate 09/2010 • Participant in Good Clinical Practice Workshop 02/2011 • Participant in Presentation Skills Workshop COMMUNITY SERVICE

2014 to 2017 • Organized community Flu Shot clinics in senior citizen home and public high schools providing hundreds of vaccines.

• Volunteered in elderly homes to manage drugs and counsel patients.

• Worked in cooperation with Bayer® Pharmaceuticals promoting a wide range of Bayer OTC Health Care products.

PERSONAL INFORMATION

Date of Birth: July 30th, 1986

Nationalities: American & Jordanian

Fluent in both Arabic and English

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