Engineer Technical Support
Resume:
Jesse L. Teixeira
** **** ****** • Warwick, RI **888 • 401-***-**** • *****.********@*****.***
Information Technology Consultant
Network Engineering • Technical Support • Project Management • Security Accomplished Senior IT consultant offering more than twenty years key experience. Possess excellent communications skills to effectively coordinate and provide direction on infrastruture improvements, security assessments, processes, operating procedures and documentation initiatives. Highly personable and self-motivated professional with the versatility to work among diverse groups and handle complex problems effectively. Experienced in network/security administration, technical support, project management and possess in-depth knowledge on a array of technologies. Qualification Highlights
● Network Infrastructure Assessment
● Strategic Planning
● Best Practices Implementation
● IT Security and Risk Disciplines
● Security Audit and Prevention
● Vendor Management
● Network Engineering and Management
● Disaster Recovery and Contingency Planning
Professional Experience
TECHNOLOGY ADVISORY GROUP Warwick, RI
Senior Network Engineer / Technical Advisor / Network Admin / Security Admin 2012 to Present
● Manage and leverage over 15 accounts on a monthly basis ranging from 20 to 300+ endpoints per customer
● Responsible for onboarding new customers and using a variety of network discovery methods to identify key issues with the environment and presenting a report to the customer outlining my discovery and recommendations
● Mentor, train and develop process around security such as social engineering and intrusion prevention and detection
● Strong computing, analytical, and organizational skills; project planning and project management skills
● Excellent organizational skills, attention to detail, customer service, and written and oral communications
● Developed various best practices and administrative checklists to be performed by engineers in efforts to enforce “the company way”
● Work environment is a fast paced and dynamic which requires the handling of multiple responsibilities
● Ability to multitask and work independently as well as part of a team
● Execute life cycle methodology, support standards, and practices, in accordance to industry best practices
● Maintain technical documentation of the individual components within the environment
● Engage discussions with the customer in understanding their service delivery experience with our IT staff in efforts to maintain client satisfaction
● Identify and address recurring technical issues reported by users and network reporting tools in order to minimize help desk service calls
● Develop and maintain in-depth documentation of the client environment by use of tools to capture hardware and software inventories, configurations, and installation procedures
● Manage small and large projects from initiating discovery and delivery, including mitigating risk and communications with the vendor, project lead and customer
● Work closely with IT team members on a daily basis in executing process development, best practices and setting and managing client expectations during various project initiatives
● Developed a Security as a service “SECaaS” offering for new and existing customers
● Key contributor in analyzing and identifying new threats and attack vectors to help minimize risk Jesse L. Teixeira
49 Star Street • Warwick, RI 02888 • 401-***-**** • *****.********@*****.*** 2 of 2
Ananke Providence, RI
Senior Network Engineer 2011 to 2012
● Managed and deployed various Office365 Email Migrations
● Provided daily remote and onsite help desk support to a variety of customers
● Deployed and managed various desktop and server deployments
● Worked closely with highly technical professionals in executing project management and implementation TECHNOLOGY ADVISORY GROUP Warwick, RI
Senior Network Engineer 2008 to 2011
● Identify and recommend cost effective solutions to clients on an ongoing basis
● Provide account management and IT support to SMB and non-profit organizations
● Service technical support issues remotely and on-site on a daily basis
● Accountable for reviewing, analyzing, identifying and documenting technology issues and concerns
● Proactively managing and remotely monitoring critical network services and devices
● Oversee and maintain company offered Backup Disaster Recovery Service
● Migrate client technology to newer software and hardware platforms
● Assist in the planning and deployment of office relocation moves All COVERED Newton, MA
Senior IT Consultant
2001 to 2008
● Assessed, identified and recommend improvements that meet a customer needs
● Installed, configured and troubleshoot various hardware and software platforms
● Generated and maintained detailed network documentation such as network infrastructure diagrams, system processes and configurations, including disaster recovery procedures
● Produced and presented technology strategies and training to clients and colleagues
● Managed projects including writing and delivery of assessments and project plans
● Was involved in finding new business and going on sales calls
● Provided 24/7 on-call and emergency response support to our clients Education & Certifications
KINYON~CAMPBELL BUSINESS SCHOOL Brockton, MA
Associates Degree in Computer Science, 1997
Technical Certifications:
● CompTIA Security+ ce (COMP001020861064)
● SonicWALL Network Security Essentials (77BA-C5A8-6AD9)
● Cisco Certified Network Associate (CSCO1009282)
● Microsoft Certified Systems Engineer 2000/2003 with Messaging Specialization (960285)
● Microsoft Certified Systems Administrator for Windows 2000/2003 (960285)
● Certified Citrix Administrator for MetaFrame 1.8 (1Y0218)
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