Sales Manager

Location:

Duluth, GA

Posted:

August 23, 2017

Contact this candidate

Resume:

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MANOJ KUMAR

SAP Leader : CRM / Sales & Distribution / Supply Chain

Atlanta, GA, USA

Tel: +1-470-***-****; E-mail: ************@*****.*** EXPERIENCE SUMMARY

Manoj has a track record of successfully delivering challenging and complex full lifecycle SAP Programs and Projects. This includes end to end CRM, Sales & Distribution and e-Commerce engagements involving cloud, on premise and hybrid models with complex integrations involved, leading global PMO, Business Process Consulting including Industry Consulting, Business Value Assessment, Functional & Technical Consulting. He has been a thought leader in Supply Chain, Sourcing & Procurement / SRM and CRM / e-Commerce including speaker at various international forums. Extensive experience in Core Business Functions as well like Marketing, Customer Service, Procurement and Manufacturing in World Class Organizations.

Manoj has led large Business Transformation, IT Transformation, Digital Transformation engagements. He has set up Center of Excellence for SAP Landscape Transformation including mergers, acquisitions and split-off; Center of Excellence for Upgrades and Mobility. He has also set up highly effective Global Delivery models and SAP Project management competency. Led several Global Reference Projects which have been presented in International events.

28+ yrs of overall experience. Manoj has been providing his services to the Consulting industry for the last 18+ yrs. He extensively leverages his 10+ yrs of prior experience in various business functions in delivering consulting engagements.

EDUCATION

B.S. Engineering, Calcutta University, India (3rd Rank in University)

MBA, California Coast University, USA (Certificate of Excellence in 10 out of 12 courses)

Masters Diploma in Marketing Management, India

“Total Leadership” Program, The Wharton School, University of Pennsylvania, USA

Certificate in Business and Labor Laws, The Indian Institute of Management, Calcutta, India

Certificate in SAP Leonardo / IoT, SAP Germany (currently in progress)

Certificate in Hybris “Customer Engagement & Commerce / Cloud for Customer”, SAP Germany

Certified Application Consultant – SAP CRM - Interaction Center, SAP Germany

Certified Application Consultant – SAP CRM – Internet Sales, SAP Germany

Certificate in “Digital Transformation”, SAP Germany

Certificate in “Business Models, Leadership Framework for Digital Transformation”

( Technische Universität München & SAP Germany)

Certificate in “Introduction to SAP HANA, SAP Germany

Certificate in “SAP S/4 Hana”, SAP Germany

Certificate in “SAP Business Networks – Ariba, Concur, Fieldglass”

Certificate in “Ariba”, SAP Germany

Certificate in “SAP Activate Methodology & S/4 Hana Implementation”, SAP Germany

ASAP certification, SAP America

Certified "Technology" Consultant, IBM, USA

Certified in "Engagement & Delivery Management", IBM, USA

Certified in “Business Development & Sales”, IBM, USA

Certificate in e-Business Solutions, IBM, USA

Certificate in SOA & Web Services, IBM

Diploma in Advanced Basic Programming, Computer Aids & Systems, India MANOJ KUMAR PAGE 2/7

Certificate in Fortran Programming, Sofpit Computers, India

Certificate in Oracle, Developer 2000 and Sco-Unix, Datapro Infoworld Limited, India

Chartered Engineer, Institute of Engineers, India MEMBERSHIP OF PROFESSIONAL INSTITUTES

o APICS (The Association for Operations Management), USA o Institute of Indian Foundrymen, India

o Indian Institute of Metals, India

o National Institute for Quality & Reliability, India INDUSTRY EXPERTISE

o Core Industry expertise in CPG, Retail, Manufacturing, Steel, Automotive, Chemical, Pharma o Exposure to Oil & Gas, Utilities, Telecom, Public Sector, Software, Professional Services EXPERIENCE HIGHLIGHTS

Executive Consultant / Program & Project management Sankalp Mentors, Inc, Atlanta, USA (Since June 23rd, 2012)

- Advisory Consulting - Business Case, Project Assessment, Solution selection

- Delivery leadership, Program & Project mgmt

Global Clients: DuPont, Smith & Nephew, Dr Pepper, Ford, Apple Dr Pepper :

Implementation of SAP Duet solution integrated to ECC, CRM for Sales & Marketing employees Fountainhead Software Solutions, Program Leader

- IoT/Mobility solutions for Remote Monitoring, Tracking and IoT Cloud Analytics including Vehicle tracking

- Currently deployed for 2 customers and in pilot stage for another one Delivery Executive – Program & Project management

HP, Global SAP Practice, Atlanta, USA (Dec 1st, 2010 to June 22nd, 2012)

- Program & Project Mgmt, Functional & Technical Consulting

- P&L responsibilities for Sales, Business Development, Delivery leadership for a portfolio of clients in the CPG & Retail industry

- Setting up Center of Excellence for SAP Landscape Transformation, Mobility, Upgrades, Sales On-Demand, SAP on Cloud & Digital Transformation Global Clients: Proctor & Gamble, The Coca Cola Company, Molson Coors, Clorox, Dr Pepper

P&G Global SAP Consolidation & Modernization Project

Program Manager for the Global SAP Transformation initiative for P&G.

This project included consolidation of various CRM solutions across the globe in P&G into SAP CRM regional instances,

TPM Pilot implementation: Planning, Budgeting of Trade Promotions, Execution of Trade Promotions, Funds mgmt, Claims processing, Monitor performance, Integration to APO Demand planning.

MANOJ KUMAR PAGE 3/7

Technical & Functional Upgrades of outdated SAP CRM systems and new rollouts of SAP Global template to replace existing legacy and small third party systems.

Let the project evaluation & planning, detailed business blueprint, realization, go-live prep, post go-live support phases

Molson & Coors Global SAP Consolidation Project

Led the project planning, solution design for the project.

This project included consolidation, Technical & Functional upgrades and new roll out of SAP CRM solutions for Sales, Marketing and Service.

Delivery Executive – Program & Project management

IBM, Global Business Services, Atlanta, USA (March 13th, 2006 to Nov 30th, 2010)

- Program & Project Mgmt, Functional & Technical Consulting

- P&L responsibilities for a Portfolio of Global Clients & Profit Center

- Instrumental in building Global CRM Practice, BTO for CRM (based on cloud technologies, BPO model), Metals CoE, Supply Chain Practice and Global Delivery Model

- Engaged in building a Global SAP Consolidation and Upgrade Practice

- Practice Development, Business Development, Program & Project Management, Technical Consulting, AMS Leadership, Industry Consulting and Process Consulting Global Clients : Mead Johnson, John Deere, John Deere Water, BP, Krakatau Steel, Kohler, ThyssenKrupp Steel, Merck, Colgate, Marathon Oil

Major CRM / Sales & Distribution Initiatives :

Mead Johnson :

Program Manager for New Global instance implementation of SAP, Spin off from parent company Bristlol-Myers Squibb

The project included retiring of legacy Sales & Distribution, CRM systems, Migration to SAP ECC, CRM system, Upgrades

Krakatau Steel : CRM implementation along with ECC John Deere/John Deere Water : Program Manager for Upgrades, AMS, Enhancement projects for ECC,CRM

ThyssenKrupp Steel : Program Manager for new implementation of ECC, CRM, BW Kohler : SAP Upgrade projects

Global SAP Practice Lead /Program Mgmt, Functional,Technical Consulting Fujitsu (Rapidigm Inc), Atlanta, USA (March 18th 2004 to March 10th, 2006)

- Program & Project Mgmt, Functional & Technical Consulting

- Business Development & Delivery leadership for SAP New dimension Products

- Set Up an e-Commerce / SAP CRM, Sourcing & Procurement / SRM Practice.

- Set up a Global Delivery Practice for SAP solutions

- End to end P&L responsibilities

Clients : World Bank, Morris Communication, Honeywell, The Lincoln Electric Company, Shurtape Technologies, Pentax of America, Tellabs, First Logic, Hollister Major CRM / Sales & Distribution Initiatives :

The Lincoln Electric Company :

MANOJ KUMAR PAGE 4/7

Project Manager for the implementation of the world’s first SAP CRM Mobile Sales project on Microsoft tablet pc.

Demonstrated in Sapphire and international forums Pentax of America : Program Manager for SAP CRM Service, Analytics, ECC implementation Shurtape Technologies : Project Manager for SAP CRM Sales implementation Tellabs : Program Manager for SAP CRM, ECC implementation Morris Communication / First Logic / Hollister : SAP CRM, Sales & Distribution Solution Architect Regional / Country Leader for Business Unit – CRM, Sourcing & Procurement/SRM, Digital Marketplace, New Dimension Products (Asia) SAP India (April 26th 2000 to March 8th 2004)

- Program & Project Mgmt, Functional & Technical Consulting

- Profit Center Leader spanning 5 countries, End to end P&L responsibilities

- Business Development, Marketing (Product Launch, Promotions like “Accelerated CRM”)

- Product Management activities (Providing customer requirements to SAP Labs)

- Thought Leadership in Seminars & Events, Positioning of products to Media and Analysts (like Gartner)

- Business Value Assessment, ROI Studies

- Partner Relationships, Key Account Relationships

- Delivery Leadership, Delivered Global Reference Projects showcased in International seminars

Clients : Cementhai Chemical, Voltas, Essar Group, Asian Paints, DCM Shriram, Tata Chemicals, Sudarshan Chemicals, Mahindra & Mahindra, Chattisgarh State Electricity Board, Tata Motors, Hero Honda,, Krung Thai Bank, ONGC, BPCL, Tata Steel, Goodlass Nerolac, Tata Telecom, Times of India, Hindustan Times, Larsen & Toubro Major CRM Initiatives :

Lead Solution Architect / Ramp-Up project manager for SAP CRM for partner projects with clients. My role was also as a Field product rollout manager for the SAP CRM products working in close collaboration with SAP Labs in Germany and India

Client Projects executed :

Asian Paints :

Project Manager for the implementation of SAP CRM Interaction Center, Sales, Service, Marketing, Analytics

Global reference client for SAP showcased in international events across the globe Tata Telecom :

Project leader for SAP CRM Interaction Center, Service, Sales project

Project selected for Global Reference client, ROI study by Pepper & Rogers Cementhai Chemicals : Program Manager for SAP CRM Sales, ECC, BI implementation Essar Group : Project Leader, SAP CRM Marketing, Sales, Service, Knowledge management implementation

MANOJ KUMAR PAGE 5/7

Voltas : SAP CRM Service, ECC implementation

Siebel Consultant (Dec. 1st 1999 – April 25th 2000) Worked on a Siebel Project involving Siebel Sales, Service, Field Service and Siebel Tools. Also involved in Business Development.

SAP Consultant, Metamor Enterprise Solutions, California, USA June 8th 1998 – Nov. 9th 1999 (Formerly with Comsys Information Technology Services) Nestlé, California, USA

- Sales & Distribution Lead for a Business Transformation project, also involving migration fro SAP R/2 to SAP R/3 4.0B System

- Implementation of Trade promotions Management (TPM)

- Evaluation of CRM solutions like Siebel

Elmers Products Inc, Ohio, USA

- Materials Management (MM) Consultant for a companywide SAP implementation JBL Professionals, California, USA

- Conducted key end-user training on PP (Production Planning) module. Global Business Lead / Program Manager – SAP R/3 Project, Essar Steel, Essar Power and Other Group Companies, India

(January 1st 1996 – May 30th 1998)

- Led the Sales, Marketing & Distribution process implementation in SAP

- IT Program Manager for end to end implementation/rollout across Group Companies globally

- This project received the STAR award for the best SAP project implemented in Asia Pacific Global Business Unit Leader - Customer Service / Manager - Marketing Essar Steel Limited, India (October 22nd 1994 – May 1996)

- Set up the Customer Service department

- Marketing strategies for Steel Products in the Domestic and International Market.

- Implemented IMPS (Integrated Marketing and Production Planning System) of UEC, Inc., Pittsburgh, USA

Supply Chain Leader, Eicher Tractors Limited, India

(October 14th 1989 – Oct. 18th 1994)

- Strategic Sourcing Leader

- Leader for Engine Manufacturing Plant

- Total Quality Management initiative (TQM)

Metallurgist, Hindustan Wires Limited, India

(July 1st 1988 – October 7th 1989)

Responsible for Quality Control related to steel wire drawings, galvanizing and heat treatment. Metallurgical Consulting, Testing Research Engineering & Technological Services, India (February 24th 1987 – June 17th 1988) MANOJ KUMAR PAGE 6/7

TECHNOLOGY SOLUTIONS & SERVICES

SAP / Integration to Third Party Solutions

End to End SAP ERP (R/2, R/3

3.0D,3.1H, 4.0B, 4.6C, 4.7, ECC, S4

Hana)

SRM, e-Sourcing, CLM, SPM, Ariba

SAP SCM, Kinaxis, Demantra, TM, IoT

Digital transformation, E-Commerce,

CRM, Call Center Solutions, ISU CRM,

TPM, Commerce One (MarketSet)

BW, BO, Integration to SAS, Oracle,

Cognos, HANA, BPC

Enterprise Portals, Fiori, Mobility

Cloud based solutions (Hybris CEC, Cloud

for Customer, Hubwoo, Emptoris, Success

Factors, Concur, Fieldglass)

MDM, MDG

Data Mgmt / Migration / System

Consolidation using best in class tools like

SNP, Panaya, SAP LT, IBIS RBE+,

LSMW, Informatica, Winshuttle, Innowera

Integration to SAP Add On Products,

various Third Party products and home

grown Legacy systems using best in class

EAI tools including SAP PI, Tibco,

Webmethods, Websphere; RFID

integration; Integration to LIMS, Level 2

systems, Supply Chain solutions