Senior Underwriter/ Operations Manager

Latisha Divirgilio **** Tuscarora Trail.

904-***-**** Middleburg, FL 32068

Seeking a position such as

UNDERWRITING & PROCESS MANAGER / REMOTE SENIOR MORTGAGE UNDERWRITER

Senior mortgage professional with 12 year experience in Management of Underwriting, Processing and Purchase Operations that includes: Analyzing operations and identifying weaknesses in improve profitability. Managing High Volume Pipelines, Process Improvements and System Enhancements. Building excellent relationships with clients and building teams that deliver world class, ‘white glove’ service. Bringing on new brokers and business sources to generate referrals and capture additional loan volume. Possess deep process knowledge combined with excellent customer service, problem solving, negotiation, client relationship management, verbal and written communication capabilities. Achievements include serving as:

Level II Underwriter with Authorization to Make Credit Decisions up to 800,000.00

Personally Underwriting Loans Ranging up to $2M & Managing Pipeline with Less Than 48-Hour Turnaround

Possessing Experience Across All Loan Types & Leading. Currently a Mentor and Training Underwriting Staff

Level III Underwriter with Authorization to Make Credit Decisions up to 700,000.00

Personally Underwriting 1500 Loans Ranging up to $5M & Managing Pipeline with Less Than 48-Hour Turnaround

Possessing Experience Across All Loan Types & Leading

Underwriting – Operations Supervisor – Managing Team Underwriting 9300 Loans Generating $576M+ Annually

Implementing & Managing Service for New & Existing Sources Including TIAA CREF, Ameriprise, Schwab & FTB

Leading & Developing 15-Member Premier Team Handling including but not limited to High Net Worth Clients & Also Managing Processing Staff

Building & Leading #1 Ranked Team with Defect Rate Less Than 3% & Cutting Rate Extensions to Less Than 1%

Creating Senior Processing Assistant Position Used Company-Wide That Enabled Supervisors to Analyze Low Production Developing ‘Best Practices’ Training Manual & Corporate Training for FISH Program

Manager – Loan Origination – Supervising 20 Loan Originators & Co-Writing New Hiring Training Manual

Ranking as Top 10 Producer & Being a Multiple Award Recipient – Managing Annual Pipeline of Over $96M Annually

Creating Positive Culture & Team Environment & Ensuring Team Members Were Sufficient in Absence of Manager

Consistently Developing Team Members that Were Promoted with Many Exceeding Sales Goals on a Monthly Basis

Manager – Loan Origination – Managing Team of 10 Loan Originators & Leading Team to Top Ranking

Structuring Mortgage Loans of $30K to $1M to Provide Maximum Benefit to Borrowers

Initiating New Purchase Department by Creating Team Dedicated Only to Purchases

Senior Purchase Specialist – Specializing in Purchase Loans Transactions with Sole Purpose of Building Volume

Completing Purchase Transactions Adhering to Original Contract Deadlines

Converting 8-10 Realtors (New to Funding Company) That Generated Additional Pipeline Volume

~~ UNDERWRITER II- AVP / TEAM LEADERSHIP TD Bank 06/2013-Present

Underwrite Retail Loans – Manage loan underwriting with extensive experience including: Full knowledge of conforming and non-conforming manual underwrites, Self-employed, 1040s, 1120, 1120s, 1065, all tax returns, all schedules, DU, Conventional, Jumbo, stated and stream-line programs. Deep knowledge with secondary marketing, underwriting guidelines and products inclusive of Fannie Mae and Freddie Mac guidelines.

Manage High Volume Pipeline with Less Than 48-Hour Turnaround – Consistently meet less than a 48-hour turnaround time required for reviewing individual documents and initiating tasks. Process multiple files within pipeline, all at different stages of approval process. Identify and work through alternatives for loans falling outside of guidelines to ensure loans are salable to investors. Make recommendations to save or convert loans.

Make Credit Decisions $ Limit on Loan Size up to $800,000.00– Input loan details and information into internal systems during underwrite. Review appraisals and higher risk flags from data alerts to clear variances. Assess and rescore loans through process on decision engines. Review re-verified information compared to original verifications (post-closing QC). Assist and share all findings with processor, retail store managers and customers regarding loan status and underwriting scenarios.

Conduct Income Analysis & Review Income Tax Documentation – Analyze income to qualify wage earner and self-employed borrowers. Possess familiarity with income tax documentation including, but not limited to, Sole Proprietorships, S-corps, C-corps, Partnerships and LLCs. Full working knowledge of all conventional processing forms.

Lead, Mentor & Train Underwriting Staff – Provide strong team leadership including training and mentoring other Underwriters, and assist Lower Level Underwriters with file reviews. Address and resolve elevated loan questions and issues with Lower Level Analysts.

~~ LEVEL III UNDERWRITER / TEAM LEADERSHIP PHH Mortgage 10/2012- 06/2013

Underwrote 1500 Loans Annually Ranging from $100K to $5M Per Loan for #1 Ranked Outsourcing Firm – Manage loan underwriting with extensive experience including: Full knowledge of Self-employed, 1040s, 1120, 1065, all tax returns, all schedules, conforming and non-conforming manual underwrites, GSE, DU, Conventional, FHA/VA, Jumbo, stated and stream-line programs. Deep knowledge with secondary marketing, underwriting guidelines and products inclusive of GSE, Fannie Mae and Freddie Mac guidelines. Order and review FraudGuard, 411.com, Real Quest and Google.

Manage High Volume Pipeline with Less Than 48-Hour Turnaround – Consistently meet less than a 48-hour turnaround time required for reviewing individual documents and initiating tasks. Process multiple files within pipeline, all at different stages of approval process. Identify and work through alternatives for loans falling outside of guidelines to ensure loans are salable to investors. Make recommendations to save or convert loans.

Make Credit Decisions with No $ Limit on Loan Size – Input loan details and information into internal systems during underwrite. Review appraisals and higher risk flags from data alerts to clear variances. Assess and rescore loans through process on decision engines. Review re-verified information compared to original verifications (post-closing QC). Assist and share all findings with processor regarding loan status, web scoring and underwriting scenarios.

Conduct Income Analysis & Review Income Tax Documentation – Analyze income to qualify wage earner and self-employed borrowers. Possess familiarity with income tax documentation including, but not limited to, Sole Proprietorships, S-corps, C-corps, Partnerships and LLCs. Full working knowledge of all conventional processing forms.

Lead, Mentor & Train Underwriting Staff – Provide strong team leadership including training and mentoring Level II Underwriters, and assist Lower Level Underwriters with file reviews. Address and resolve elevated loan questions and issues with Lower Level Analysts.

~~ OPERATIONS SUPERVISOR PPH 2/2011-10/212

Managed Cost, Pipelines & Escalated Issues – Overseeing Team Underwriting 9300 Loans Annually – Worked closely with corporate clients to bring about conclusions and solutions for saleable loans, overseeing and resolving all issues for 7500 loans underwritten and processed by my team. Drove recommendations to Managers and Directors for process improvements, system enhancements, and personnel changes. Participated in Special Projects to improve customer experience. Made all business decisions regarding cost for my team.

Latisha Claudio 904-***-****

~~ OPERATIONS SUPERVISOR – Continued

Worked on Projects with New Source Clients TIAA-CREF & Ameriprise Generating $46M Per Month – Implemented new sources requiring extensive relationship building, learning and teaching clients’ individual culture to team members, and providing white glove service to TIAA-CREF and Ameriprise clients. Additional sources included Schwab and FTB.

Leadership, Training, Coaching & Development of 15-Member Premier Service Specialist Team – Provided senior leadership to team handling including but not limited to High Net Worth clients (assets of $2M+); managed all levels of Underwriting staff, Processors and Processing Assistants. Coached team on ‘Best in Class’ customer service and ensured team members received necessary training (technical and customer service) to meet team objectives. Seven team members promoted.

Development of ‘Best Practices’ Training Manual & Corporate Training for FISH Program – Completed Special Project for Senior Leadership creating ‘Best Practices’ training manual for all new LP Supervisors coming into position as of 2/2012. Facilitated corporate Training for program FISH, which teaches, teamwork and quantified a positive culture.

Led #1 Team with Defect Rate Less Than 3% with First Mortgage Cycle of 60% of Files Being Less than 45 Days – Built high performing team that reduced amount of buy backs in secondary market. First mortgage cycle time for over 60% of files was less than 45 days resulting in exceeding SLA’s and reducing costly fines.

Reduced Cost of Rate Extensions to Less than 1% with Suspension Rate Less Than 60% & Ensured 99% Compliance – Led #1 Ranked Team. Prevented costly extensions by limiting cost of rate extensions to less than 1%. Achieved suspension rate less than 60% with team averaging only 2.74 touches per loan. Ensured 99% compliance with Reg B to prevent fines by correlating underwriter and processor to deliver lending decision within 30 days of credit being pulled.

Created Senior Processing Assistant Position Utilized Company-Wide – Created a Senior Processing Assistant position to assist Supervisors with reporting which enabled them to concentrate on staff development and analysis of lower production numbers. Senior Processing Assistant became Top LPA resulting in other positions being due to this success.

Pipeline Management, Team Performance Management, Process Improvements & System Enhancements – Provided technical expertise to Premier Service Specialist team regarding rates, programs and underwriting requirements. Monitored team member pipeline and pull through rates. Supported team in providing timely and full resolution for service issues and deficiencies. Interacted with 3rd parties on potential declines to exhaust alternatives and agree on solution.

Managed Underwriting & Processing Full Range of Loans – Managed underwriting and processing of self-employed, conforming and non-conforming manual underwrites, Jumbo, stated and stream-line programs and HARP. Managed reporting/workflow to ensure loans adhered to investor guidelines and that service and production forecasts were met.

~~ MANAGER First Residential Mortgage 2007-2011

Top 10 Producer & Multiple Award Recipient – Managed Annual Team Pipeline of 600 Units Per Month – Consistently ranked as a ‘Top 10’ Producer and multiple award recipient, managed team handling up to 600 units per month. Managed team specializing in FHA, conforming, non-conforming and HARP. Pre-underwrote each loan to ensure clean submissions and to get as many ‘1 Touch’ underwriting submissions as possible to lower loan cost.

Managed 20 Loan Originators, Prepared Loan Advisors for Manager Position & Co-Wrote New Hire Training Manual – Managed loan origination team and prepared Loan Advisors for promotion through consistent training and feedback. Co-wrote training manual for new hires. Provided Training and Development to new hires and team members in sales techniques and tax document training. Led training classes of 40+ bankers.

Cultivated Positive Culture & Team Environment – Ensured each team member was sufficient in absence of management and provided motivation by using positive reinforcement through sandwich method (placing negative piece of information between 2 compliments). Two subordinates were promoted and many exceeded monthly sales goals.

~~ MANAGER – LOAN ORIGINATION & PURCHASE Illinois Mortgage Funding 2006-2007

Top 10 Producer & Multiple Award Recipient – Managed Top Ranking Team of 10 Loan Originators – Ranked as a ‘Top 10’ Producer with multiple awards. Managed loan origination team with heavy focus on sales; team consistently exceeded goals and ranked as ‘Top Team’ 3 out of 12 months. Provided training and development of new hire and existing team members. Structured mortgage loans of $30K to $1M to provide maximum benefit to borrowers.

Initiated New Purchase Department by Creating Team Dedicated Only to Purchases – Instrumental in initiating new Purchase Department as well as implementing branch business plan. Created Subject Matter Experts by creating a team dedicated to purchases as the market grew.

~~ SENIOR PURCHASE SPECIALIST Ameriquest 2005-2006

Built Branch Purchase Volume – Specialized in purchase loans transactions with sole purpose of building purchase volume. Completed purchase transactions adhering to original contract deadlines. Converted 8-10 realtors (new to Ameriquest) that provided business referrals.

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