Customer Service Manager

ALEXA GUERRA

**** ******* ******, *******, ** ***30 C: 714-***-**** *************@*****.***

Hardworking individual with a stellar background in scheduling, supervising, and maintaining customer relations. Seeking a position as an Administrative Clerk where I can utilize my management skills to improve customer satisfaction.

GE: General Education, May 2018

Cypress Community College -

General Education 3.00

High School Diploma: June 2014

Cypress High School -

3.51

Medical Terminology

August 2017- Present

Excel 2016

August 2017- Present

Customer Service Supervisor, 05/2015 to Current

Newport Beach, CA

Handle customer service using diplomacy to resolve customer issues and concerns on a daily basis. Assess and communicate the needs of customers strategically with employees. Handle incoming/outgoing calls using proper phone etiquette skills. Promoted from Sales Associate to Supervisor.

Researched competitors pricing, packaging, and marketing strategies. Trained employees with opening and closing duties as well with inventory, hanging ads, stocking shelves, maintaining stock room, and operating pallet jacks. Operated and balanced cash registers for opening and closing duties. SUMMARY

EDUCATION

SKILLS

WORK HISTORY

Managed employee scheduling conflicts, resulting in complete and accurate scheduling for store. Head Server, 05/2015 to Current

Crave – Santa Ana, CA

Dedicated to ensuring customer satisfaction by remaining accessible and friendly. Success multitasking while remaining professional and courteous in fast-paced environment. Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.

Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders. Train new waiters and floor staff on guest service expectations, safety procedures, food handling, and restaurant protocols.

REFERENCES Store Manager, Gloria Alvarez, Rite Aid, 949-***-**** Store Manager, Jorge Fernandez, Rite Aid, 949-***-**** Assistant Store Manager, Pete Lapowski, Rite Aid, 949-***-**** REFERENCES

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