Asya Iman Hassan-Josiah

**** * ***** **** *****. Stone Mountain, GA 30083 404-***-**** ac1xrt@r.postjobfree.com

OBJECTIVE: To obtain full- time position involving customer service and administrative duties

EDUCATION:

Georgia State University, Atlanta, GA Expected Graduation Date: May 2018

Bachelor of Arts, Political Science, GPA 3.0

EXPERIENCE:

Priority Payment Solutions, Alpharetta GA October 2015- January 2017

Client Service/ Download Support

●Assist with downloading files on to credit card machines

●Build files in First Deploy and Broad POS for merchant accounts

●Trouble shoot and resolve issues with files and credit card terminals

●Resolve ticket request and submit new tickets for orders

●Send 1099 K forms to Merchant locations as per request

●Research credit transactions and disputes

●Provide credit card numbers to merchants for refunds and tip adjustments

●Adhere to quality assurance and provide efficient customer service

Delta Dental of GA, Alpharetta, GA July 2014- September 2015

Customer Service/ claim specialist

● Answer inbound calls to assist customers with their inquiries and problems

● Maintained a thorough knowledge of Dental insurance plans and procedures

● Resolve provider and patient issues with claims and payments processed

● Transferred urgent calls to the required departments quickly and accurately

● Enter customers information into systems and document each call received

● Navigate through several systems to obtain correct information for customer

● Adhere to quality assurance and provide efficient customer service

Sprint, Covington, GA January 2013-May 2014

Customer Service/ Sales Associate

● Greet customers, answer questions, and assist with inquiries

● Offer solutions and solve problems with conceptual thinking skills

● Coordinate work requests with appropriate departments and service centers

● Sale and up-sale products and services

● Inform customers of policies and procedures

● Close registers and prepare deposit, write reports daily of the day paperwork

SKILLS: Proficient in Microsoft Office, Macess, Citrix, Metavance, Broad POS, First Deploy, Thomas Reuters, Vimas, Datawire, Chase Paymentech, Type 60 wpm

COMMUNITY SERVICE: Habitat for Humanity, Hands on Atlanta, Hosea Feed the Hungry,

Toys for Tots, Teen Challenge, Relay for Life

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