Engineer Technical Support
Resume:
Slava Pak
Los Angeles, CA
m: 707-***-****
***********.***@*****.***
QA Automation Engineer
Vision-driven change agent with a career-long record of application testing, technology solutions, and operations management success for leading organizations
Proven talent for aligning business strategy and objectives with established technology development and automation paradigms to achieve optimal results with minimum resource expenditures. Growth-focused thought leader with expertise spanning software development, SDLC methodologies, automation framework development, debugging, test case development and documentation, performance analysis, network administration, operations optimization, complex problem solving, and project management. Exceptional administrator with keen interpersonal, communication, and organizational skills as well as database management and team leadership expertise. Permanent work authorization with no visa sponsorship required.
Professional Experience
HEAL, Los Angeles, CA, April 2015 to June 2017
SOFTWARE QA ENGINEER
Collaborated with development and product management to provide end-to-end quality assurance.
Created a wide range of test documentation including test plans, test cases, and bug reports for existing functionalities and new features.
Built, debugged, enhanced, refactored, and maintained a comprehensive automated framework for web testing utilizing Python, Selenium WebDriver, and pytest.
Performed load and street testing of web applications with Jmeter.
Conducted hands-on testing of mobile & web applications and Restful APIs using SoapUI.
Tracked and reported bugs using JIRA.
Participated in daily Agile/Scrum team meetings throughout the short-time release cycle.
RUNI, San Francisco, CA, March 2014 to March 2015
SOFTWARE QA ENGINEER
Performed cross-platform tests of secured messenger for IOS and Android utilizing static and dynamic methodologies in a Scrum/Agile environment.
Analyzed business requirements and proposed product feature improvements (smart notifications, full featured user profile) during internal project meetings with key stakeholders (CEO & CTO).
Developed full-detail test cases and maintained the project test plan.
Executed usability, GUI, functionality, and regression testing of new builds using Samsung, HTC, Motorola, iPhones, JetBrains, Genymotion, Jing, and Reflector.
Participated in localization testing for the Russian market.
Collaborated with 12 overseas developers to isolate and resolve issues, reporting defects and monitoring resolution statuses via JetBrains,
Reviewed front-end technical and functional specs by cross-comparing with similar products.
LASTH INC, Los Altos, CA, February 2013 to March 2014
SOFTWARE QA ENGINEER
Facilitated testing of 50+ mobile (Android and iOS) and web applications developed by company clients spanning travel, news, games, social networks, events management, radio, video, entertainment, secure email, retail, and more.
Primarily tested functionality, usability, and device/platform/cross-browser compatibility.
Developed and maintained comprehensive QA documentation (test plan, test case, traceability matrix) based on analyses of business requirements and technical specifications.
Reported software defects and monitored resolution status using Bugzilla.
Created test environments for compatibility testing (VMware, Oracle VirtualBox).
Utilized Android SDK, Jing, Charles, and other testing tools to grab logs and identify problems.
Citibank, Moscow, Russia, August 2005 to January 2013
QA ENGINEER, July 2012 to January 2013
Conducted manual testing of web-based, mobile, and client server applications (Citimobile, FileNet, BOSM, and others).
Formulated test cases and related test documents based on user stories/test scenarios.
Deployed and maintained desktops, servers, and network hardware for testing purposes.
Communicated with local and regional developers to identify root causes of software issues and resolve defects.
Reviewed functional and technical requirements to expose inconsistency and/or lack of clarity.
Configured ServiceNow bug tracking system for the group.
TECHNOLOGY INFRASTRUCTURE SUPERVISOR, PROJECT MANAGER, DESKTOP SUPPORT, August 2005 to July 2012
Managed a group of technical support specialists to provide assistance to employees in installing and operating computer software and hardware and resolving technical problems.
Served as the main point of contact for business users across all Moscow branch offices regarding technical problems.
Installed and configured HP Server hardware and Cisco Active Network hardware.
Contributed to required documentation on inventory maintenance and reconciliation as well as updates to local operating procedures.
Performed large-scale infrastructure deployment for 3 data centers.
Oversaw desktop OS installation and migration for 500-1000 PCs.
Configured ATM (IBM OS/2, NCR APTRA) and SiteKiosk software to safeguard public access.
Prima Realty, Moscow, Russia, September 2003 to August 2005
TECHNICAL SUPPORT ENGINEER
Provided commercial real estate consulting services and solutions.
Trained and advised >50 clients over the phone and in person regarding technical issues.
Installed and administered Windows 2000 and XP workstations on 100 PCs.
Configured and maintained office, antivirus, and graphics software including MS Office, Symantec Antivirus, NOD32, AVP, Outlook, Internet Explorer, Adobe Photoshop, Illustrator, and more.
Education and Credentials
Bachelor of Science (B.Sc.) in Computer Science, Major: Applied Informatics in Economics)
Moscow Academy of Finance and Law, Moscow, Russia
Professional Development:
IT Service Management, ITIL v3 Foundation
Managing and Maintaining a Microsoft Windows Server 2003 Environment, Microsoft Certified Technical Education Center
Additional Information
Languages: English, Russian
Technical Skills: Python, Selenium WebDriver, pytest, Jmeter, SoapUI, JIRA, Agile/Scrum/Waterfall processes, IOS, Android, SQL, Jenkins, JetBrains, XPath, Git, Restful WebServices, HTML, CSS, JavaScript, JSON, Charles
Contact this candidate