Customer Service Insurance

WICELY ALBINO

Worcester, MA ***** Mobile: 774-***-**** E-mail:************@*****.***

SKILLS AND QUALIFICATIONS

Office Experience

General, scheduling

Telephone Skills

Customer Service,

Time Management,

Microsoft Word, Excel and Power Point

Verbal Communication,

Bilingual English/Spanish

PROFESSIONAL EXPERIENCE

E.N.T Associates, Worcester and Southbridge, MA

Secretary 2012-2017

Arranged referrals to other health care providers; scheduled appointments for consultations, X-rays, lab test, MRI's, CT scans, etc.

Prepared exam rooms set-up and cleaned medical instruments

Covered at the Clinton E.N.T Associates office every Tuesday with Dr. Zamansky

Updated all patient demographic information, medical records

Charted medical information medications, surgeries, height, weight, etc.

Verified and scanned insurance cards, referrals, and incoming medical reports

Assisted patients to examination room or testing area

Scheduled patients over the telephone and in person provided efficient follow up

Prepared next day appointment fee slips, referrals, insurance verifications, charts

Mailed/faxed medical records, reports, notes upon request

Provided translation for patients as needed

Collected patient co-pays

Complete Staffing, Marlborough, MA

Customer Service Representative 2012

Provided customer service, assisted with payroll, resolved customer grievances and complaints in a timely manner.

Winn Residential, Worcester, Massachusetts

Management Trainee 2008 - 2011

Prepared monthly reports for review and approval by senior management.

Reviewed tenant profiles and other reports for accuracy.

Conducted and processed property inspections.

Performed CORI’s, credit checks, banks, landlords, and income verifications.

Completed and processed incident reports.

Provided friendly and courteous relations and customer service.

Set up appointments with different contractors as needed.

Monitored and maintained the appearance of vacant spaces.

Move in/out procedures

Prepared lease agreements and went over leasing terms with new tenants.

Ensured the waiting list, resident files and other documentation complying with HUD Housing rules and regulations.

Answered phones, ordered supplies, mail and made sure all office procedures ran smoothly.

Familiar with Yardi software and Section 8 based program.

Performs job duties in an organized, accurate, detailed oriented and productive fashion. WICELY ALBINO Page 2

ADDITIONAL EXPERIENCE

Family Health Center, Worcester, MA

Health Insurance Benefits Advisor/Patient Registration 2006-2008 Center for Living and Working, Inc., Worcester, MA Fiscal Intermediary Specialist 2004 – 2005

City of Worcester Department of Human Services, Worcester, MA Benefits Representative 1998-2003

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EDUCATION/TRAINING

Education Massachusetts Job Training, Worcester MA Certificate of Completion

General Office Procedures

Microsoft Windows® Applications

Microsoft Office Software Word, Excel, Publisher, and PowerPoint Grafton High School, Grafton Massachusetts

Graduate

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