Customer Service Professional Experience
Resume:
Kevin W. Michlik
Apt *** Cell: 281-***-****
Houston, TX, 77096 E-mail: *****.*******@*****.*** Experienced Business Systems Analyst with a history of providing solutions to client needs and improving ongoing business operations. I am a strong business professional that holds a Bachelor's degree in Economics from Texas A&M University. I am aiming to utilize my strong analytical skills and customer service experience to drive your company’s goals. CORE COMPETENCIES
● Works well with diverse teams or independently.
● Task management, time management, and analysis skills.
● Out of the box thinking: looks for new ideas and innovations to support company goals.
● Ability to tailor the communication of complex information to different audiences. PROFESSIONAL EXPERIENCE Empyrean Benefit Solutions Houston, TX
Business Systems Analyst January 2015 – April 2017
● Consistently practiced great multi-tasking, priority analysis, reporting, and time-management skills in high pressure situations.
● Participated in weekly client meetings as well as data troubleshooting calls with members of the client team.
● Actively conducted multiple levels of testing including functional, integration, user acceptance, and regression to ensure client requirements and expectations were met.
● Identified, reported, and tracked system issues in a timely manner along with developing/modifying system coding to provide a solution.
● Regularly identified and cleaned bad system data, as well as developed new processes to prevent future data issues.
● Responsible for maintaining and improving all client processing guides, development documentation, and automation.
● Regularly provided innovative ideas beyond the company’s existing practices to solve client needs.
● Trained new analysts and provided guidance when needed. EDUCATION Texas A&M University, C ollege Station, Texas December 2014 Bachelor of Science in Economics, Minor in Business Major GPA: 3.25
ADDITIONAL SKILLS
● Proficient in Microsoft SQL Server, Outlook, Excel, Word, and PowerPoint.
● Experienced in Crystal Reports
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