Marketing Microsoft Office

CHRISTIANA PIVA PINHEIRO REIS

**************@*****.*** +974-******** 3453 Gleason Ave. Los Angeles, CA 90063 WORK EXPERIENCE

Process Technology (Oro Interiors / Petroltecnica Environmental Services) – Doha, Qatar 01/2017 – 08/2017 Business Development Coordinator

• Managed interior design projects and tenders from A to Z. Identified and contacted prospective clients for work in: office spaces, mall shops, restaurants, hotels and private villas; understood clients' needs; and coordinated between the client, suppliers and sub-contractors to achieve project objectives.

• Went for site visits; negotiated with local and international clients and suppliers; prepared technical and commercial proposals; created Bill of Quantities; cross-checked BOQs with AutoCAD drawings; and finalized contracts.

• Daily team meetings involved working with business development personnel, architects and engineers on projects at hand. Weekly progress reports on new clients; participated in weekly meetings with upper management to discuss prospective clients and new plans of action.

• Substituted the Director when he was out of office and created company standards for submitting proposals, BOQs, site handover sheets and proposals database.

Qatar Airways – Doha, Qatar 02/2016 – 05/2016

Marketing Researcher

• Reviewed and evaluated data compiled by IATA, identified areas that created bottlenecks and negatively impacted customer satisfaction, and recommended improvements. Used this information to evaluated Qatar Airways’ performance against that of competitors, and made presentations before top management.

• Determined issues faced by stakeholders, defined survey objectives, oversaw the design and deployment of market research and conducted surveys. Gathered data (qualitative and quantitative), organized and interpreted research results to respond to management objectives.

• Analyzed survey results, determined customer preferences, studied company safety operations and suggested modifications accordingly.

• Carried out global market research for project executed by the marketing creative team. Rohde & Carvalho Diagnostics and Research – Porto Alegre, Brazil 03/2014 – 02/2016 Consumer Behavior Researcher

• Assigned to a research project on male behavior and consumer preferences. Conducted in-depth interviews, constructed survey questionnaires, participated in focus group discussions, and monitored media. Crossed data and compared to secondary research for analysis. Discussed trends and preferences with propaganda and marketing agency.

• Conducted primary research to aid business decisions, made recommendations and helped resolve business challenges based on SWOT analysis.

• Responsible for all translations of questionnaires, answers and interviews.

• Presented data and results analysis to stakeholders comparing performance and client satisfaction from previous years. Psychiatric Department at Al Ahli Hospital – Doha, Qatar 08/2009 – 07/2010 Psychiatric Counselor

• Treated patients, helped them deal with traumatic situations and difficult life events, and helped psychiatrists with diagnosis. Worked with patients within the Psychiatric Department as well as other departments within the hospital.

• Worked with patients’ families, practiced couple’s counseling, and visited children’s schools when necessary.

• Collaborated with other professionals in the psychiatric department to develop action plans and strategies for effective treatment of patients.

• Participated in departmental organizational strategies and represented the department outside the hospital. Family Centered Practices Group – Vancouver, CA 01/2008 – 06/2008 Behavior Interventionist

• Implemented behavior intervention for a child with autism, ensured effective behavioral therapy for the child and family.

• Worked individually as an interventionist with the child, counseled the family, participated in team meetings to discuss progress and new strategies to be implemented.

• Prepared records of each therapy session, documented progress of the child in accordance with the set program objectives and ensured that the child’s specific requirements were met. SKILLS

• Proficient in Microsoft Office Suite for PC & Mac. Social Media and Tech Savvy.

• Marketing Research, Market Information Analysis, Consumer Trends/Behavior Analysis, Market Intelligence, Qualitative/Quantitative Data.

• Customer Profiling, Customer Interviews, Focus Groups, Questionnaire Design, Interviewing, Use of Primary & Secondary Data Sources.

• Communication, Presentation, Interpersonal, Analytical & Problem Solving Skills.

• AutoCAD Viewer, Cross-checking drawings to BOQ, creating proposals, Bill of Quantities and contracts.

• Coordinating tenders, site visits, managing technical and commercial proposals. LANGUAGES

English and Portuguese (Native), Spanish (Fluent), French (Intermediate), Arabic (Beginner) EDUCATION

Superior School of Propaganda and Marketing - Porto Alegre, Brazil 2015 MBA in Applied Consumer Sciences

University of British Columbia - Vancouver, Canada 2009 Bachelors of Arts in Psychology and Spanish (Double Major)

* Undergraduate Scholarship Program Award

Universidad de La Habana - Havana, Cuba 2006

Advanced Spanish Certification

United World College of South East Asia - Singapore 2004 International Baccalaureate Diploma

* Social Services Award

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