Customer Service Manager

Myaluv Strain

**** ******* ******

Houston, TX **021

Mobile: 323-***-****

******.*******@*****.***

Objective:

Enthusiastic communication major seeking opportunity for growth.

Education:

Jack Yates High School - Class of 2014

Houston community college/University of Houston Downtown

Bachelor of Arts in Communication (Public Relations Concentration), Class of 2018

Relevant Courses:

-Public Relations

-Writing for Public Relations

-Intro to Marketing

Strengths:

-Very friendly

-Able to handle situations without any supervision and make the best choices or close to.

-Eager to work

-Able to adapt to environment easily

-Great communications skill

-Consistent

-Quick Learner

Experience:

Bee Glam’s hair salon

(Assistant manager/Reception)

January 2013- December 2013

Customer Relation:

-Thrive on being able to work in a fast paced, evolving, high volume, and structured environment

-Leads and energizes their peers

-Expects and embraces change

-Able to multitask in a fast paced environment

-Responsible for responding to customers through telephone with appointments, and keeping track of dates/payments.

-Identify and offer new ideas.

-Sending reminders to customers

Reason left: Found hourly pay, much preferred.

HEB, Houston, TX

1701 West Alabama (Cashier/Beer&Wine/Deli)

December 2012-March 2015

Customer Relation:

- Provides excellent service and customer interaction

- Collects payment for customer purchases

- Makes change and keeps an accurate till

-Out standing customer service

-Responsible for responding to customer inquiries relating to deposits, financial transactions and problem resolution

-Identify and offer new opportunities

SAMS Club

5310 S Rice Ave, Houston, TX 77081 (Customer service/Photo/Electronics)

March 2015-November 2015

Customer Relation:

-Meeting and greeting customers and answering questions about products and services

-Operate casher registers

-Exuding friendly, courteous, and motivated personality

Prospect Park

3100 Fountain View Dr, Houston, TX 77057

December 2015-June 2016(Bartender)

Customer Relation:

●Interacting with customers, taking orders and serving snacks and drinks

●Assessing customers’ needs and preferences and making recommendations

●Stay guest focused and nurture an excellent guest experience

●Positive attitude and excellent communication skills

Internships:

Acure World Magazine, London UK

Media/Arts writer

-Completes work unsupervised and with quality.

-Communication skills, Personality building.

-Ability to stay focused to work as a team ti complete a goal of articles weekly

-Committment and Integrity.

Computer Skills:

-Microsoft Words

-Microsoft PowerPoint

-Microsoft Excel

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