Customer Service Administrative Assistant

Kermisha S. Glasgow

**** ********* **. ~ Dallas, TX 75217 ~ 469-***-**** ~ **********@*****.***

OBJECTIVE

Seeking for an Office/Customer Service related position that utilizes my extensive computer skills, strong organizational abilities, demonstrating quality communication skills and client/patient service.

Summary of Qualifications

Skilled and personable Administrative Assistant/Customer Service Rep with several years of experience providing consistent, approachable customer service with a full range of general office support.

Administration: Provide exceptional administration support to peers and senior management. Success streamlining office processes to increase efficiency and improve service. Outstanding communication skills; continuously project a highly polished professional image.

Customer Service: Serve as initial point of contact for customers, vendors, and partners. Educate customers and visitors regarding company services and products. Efficiently schedule appointments and promptly respond to inquiries via e-mail and telephone.

Key Strengths: Excel at developing strong relationships with staff, senior executives and clients; strong record creating a positive first impression. Highly organized and reliable; entrusted by management with confidential materials. Adapt quickly to new and evolving environments/software.

Work Experience

October 2016 – March 2017 UnitedHealth Care Richardson, TX

Claims Adjuster Representative (Telecommute)

Review and research claims by navigating multiple computer systems and platforms and accurately capturing the data/information necessary for processing (e.g. verify pricing, prior authorizations, applicable benefits, coding)

Update claim information based on research and communication from member or provider

Complete necessary adjustments to claims and ensures the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/certificates)

Complete on a daily basis all data entry required to document and communicate the status of claims as needed adhering to all reporting requirements

Communicates extensively with members and providers regarding adjustments to resolve claims errors/issues, using clear, simple language to ensure understanding.

Learn and leverages new systems and training resources to help apply claims processes/procedures appropriately (e.g. on-line training classes, coaches/mentors)

Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance

November 2014 – November 2016 Everest College Dallas, TX

Director of First Impressions/Administrative Assistant

Answer the phone (switchboard) in a professional and ethical manner.

Audit transcript request for mailing in a timely manner

Assist prospective applicants in completing preliminary admission paperwork.

Provide general administrative support to the College President and other management staff.

Administrator of the PearsonVue tests, including the GED Test

Prepare accurate account payable checks in QuickBooks and mail to vendors.

Handling incoming and outgoing mail on a daily basis, and shipping and courier item when needed

Provide information to the external accountant who creates the company’s financial statements.

Match supplier invoices to authorizing purchase orders and proofs of receipt.

Prepare financial reports such as accounts payable, receivable, and expenses.

October 2013- June 2014 The Go 2 Girls Dallas, TX

Administrative Assistant

Pay supplier invoices in a timely manner

Issue invoices to customers

Ensure that receivables are collected promptly.

Process expense reports

Proofread and prepare a variety of documents including clients statement of work, letters and emails.

December 2008- October 2013 UT Southwestern Medical Center Dallas, TX

Diet Clerk

Communicated effectively with patients, family, and staff regarding patients’ diet.

Processed all patients menus, diet order, diet change and telephone messages

Ability to work in stressful situations.

Consult the patients on healthy eating habits as instructed by the head Dietician.

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